Service at a Glance

Tenant Information

Once you have rented a place to live, you become a tenant. You have rights and responsibilities and so does your landlord. These rights are explained in the Residential Tenancies Act (RTA). You must follow the laws in this act and the terms in your lease. 

Preventing & Ending Homelessness

The City of Hamilton funds and monitors programs that together work to support individuals and families in stabilizing housing and preventing homelessness wherever possible and in quickly ending experiences of homelessness.

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Landlord Information

The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants. 

Social Housing Administration

Social Housing Administration funds, monitors and supports all social housing providers that own and operate social housing (including CityHousing Hamilton). In addition, this section funds and monitors Access to Housing which maintains a central waiting list for subsidized housing units across the City. Tenants/ members of social housing are supported through the Social Housing Review Panel and Eviction Prevention programs.

Investment in Affordable Housing

Investment in Affordable Housing encourages the creation of new affordable housing in the City of Hamilton. This portfolio includes the Rent Supplement Program, the Home Ownership Down Payment Assistance Program for low to moderate-income residents who rent in Hamilton, and want to buy a home and the Ontario Renovates Program.

Domiciliary Hostel Program

The Domiciliary Hostel Program provides funding for the operation of safe and affordable supported housing in a communal setting (Residential Care Facility) for people who require assistance with the daily activities of life. In addition, they also provide funding to agencies that provide Emergency Shelter Services or a temporary place to stay for people who are homeless.

Tenant Defence Fund Pilot Program

The Tenant Defence Fund Pilot Program helps tenant groups facing above guideline rent increases by providing support with education, securing meeting rooms,  printing and photocopying relating to the grant application and covering the cost of hiring a paralegal or lawyer to represent them at the Landlord Tenant Board.

Emergency Repair Program

The Emergency Repair Program is open to Ontario Works and Ontario Disability Support Program homeowners to fund serious and urgent repairs (up to $5,000) that would jeopardize the condition of the home.