Cathedral Shelter Community Meeting

COVID-19: Tenants and Property Owners

The information below outlines some of the changes, options and supports available to you during these challenging times.   

The Ontario government suspension of new evictions through the COVID-19 crisis has ended as of August 1. Refer to the Landlord and Tenant Board website for details. It is critical that tenants and landlords have a written rent repayment agreement in place with payments that the tenant is able to make in their current financial situation. Tenants should not agree to repayment amounts they are not able to pay. Tenants should speak to their landlord about a repayment agreement even if they have received an eviction notice. Learn more about the financial supports that may be available.

Eviction orders issued before the mid-March Emergency Order are now being enforced. Eviction hearings are now being scheduled. Where landlords have given tenants eviction notices (N notices) during the eviction suspension, landlords must follow the processes in the Residential Tenancies Act to evict a tenant. These eviction processes were recently revised and the changes are retroactive to the March Emergency Order. Landlords and tenants can learn more about these changes to rental and eviction law from the Government of Ontario.

CERB applications are now being reviewed. Individuals who received CERB payments but were ineligible will be required to repay the amounts received. The CRA is asking individuals to repay those amounts by December 31, 2020. If a person repays the CERB before this time, the government says that they won't be fined or get any type of penalty. Review the CERB repayment details. For questions about your individual circumstance, please contact the Hamilton Community Legal Clinic.

Tenant questions should be directed to Hamilton Community Legal Clinic. Landlord questions should be directed to Tribunals Ontario. Check this site regularly for additional updates and helpful links. 

Helpful Links:

The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants. 

Learn more about landlord rights and responsibilities

Helpful Links:

There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19. A COVID-19 Virtual Assistant is available online to help you find more information on what financial supports are there for you from the Government of Canada.

Learn more about federal and provincial financial supports for individuals

Helpful Links:

The Property Tax Assistance program outlines several financial measures to Hamilton property taxpayers and ratepayers dealing with the possible financial hardship caused by the current COVID-19 pandemic.  

Learn more about Support for Property Tax Payers 

Helpful Links:

Landlords are urged to adopt enhanced health and safety measures to protect residents from COVID-19. Residential buildings with a high number of units should adopt new practices and a rigorous cleaning routine to prevent viral spread.

Property owners/tenants are encouraged to check in on vulnerable residents/neighbours, connecting them to appropriate local agencies and supports if necessary.

Helpful Links:

To date, the City of Hamilton has allocated over $700,000 toward supporting vulnerable residents during this difficult time by assisting with food and basic needs, keeping shelters open and working with agencies to provide access to washrooms/showers. Isolation Centres have also been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.

A temporary emergency shelter based out of FirstOntario Centre will offer additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.

Staff are also exploring ways to provide online supports for older adults, offering property owners some form of tax relief and setting up a network to deliver essentials like food and medication to those who are self-isolating but have little support.

List of emergency shelters for men, women, youth and families


The City of Hamilton Housing Services Division is hosting a virtual community conversation about the Cathedral Shelter (378 Main St East) located in the Stinson neighbourhood on Monday, December 6, 2021 from 5:30 to 6:30 pm. Join us for a virtual community meeting where City staff and community partners will provide an overview of future plans for the site, and answer questions from the community.

On Thursday, December 9, the City’s Emergency & Community Services Committee will consider a staff report that proposes a variety of short term interventions to transform the shelter system and increase shelter capacity through the winter. This report builds on previously approved actions to support COVID-19 emergency supports, through a long-term transition to a more responsive, resilient, sustainable and housing-focused homeless-serving system.

In response to local challenges in access to shelter space for women, the report recommends the temporary shelter located at 378 Main Street East (the former Cathedral Boys School) transition into a gender specific emergency shelter (accommodating approximately 80-100 beds) on a temporary basis until June 30, 2022. If approved, Good Shepherd Centre Hamilton will continue to operate the location as a gender-specific emergency shelter for women, trans-feminine, trans-masculine and non-binary adults on a temporary basis.

We want to hear from you!

Cathedral Shelter community meeting
When Monday, December 6, 2021 from 5:30 to 6:30 pm
Register now button
Once registered for this event you will be sent a link for the online meeting

You can also participate in the meeting via phone by calling:

  • 905-540-5497 (External Local Callers)
  • 1-877-446-2424 -5497 (Toll Free)
  • Meeting number (access code): 243 969 78738

In advance of the meeting, residents can review the December 9 Emergency & Community Services Committee Agenda item 8.2.
Staff Report - Adaptation and Transformation of Services for People Experiencing Homelessness Update 4 (HSC20020(d)) (City Wide).

Have a question?

Submit questions in advance
Email [email protected].