Changes to Social Housing

COVID-19: Tenants and Property Owners

The information below outlines some of the changes, options and supports available to you during these challenging times.   

The Ontario government suspension of new evictions through the COVID-19 crisis has ended as of August 1. Refer to the Landlord and Tenant Board website for details. It is critical that tenants and landlords have a written rent repayment agreement in place with payments that the tenant is able to make in their current financial situation. Tenants should not agree to repayment amounts they are not able to pay. Tenants should speak to their landlord about a repayment agreement even if they have received an eviction notice. Learn more about the financial supports that may be available.

Eviction orders issued before the mid-March Emergency Order are now being enforced. Eviction hearings are now being scheduled. Where landlords have given tenants eviction notices (N notices) during the eviction suspension, landlords must follow the processes in the Residential Tenancies Act to evict a tenant. These eviction processes were recently revised and the changes are retroactive to the March Emergency Order. Landlords and tenants can learn more about these changes to rental and eviction law from the Government of Ontario.

CERB applications are now being reviewed. Individuals who received CERB payments but were ineligible will be required to repay the amounts received. The CRA is asking individuals to repay those amounts by December 31, 2020. If a person repays the CERB before this time, the government says that they won't be fined or get any type of penalty. Review the CERB repayment details. For questions about your individual circumstance, please contact the Hamilton Community Legal Clinic.

Tenant questions should be directed to Hamilton Community Legal Clinic. Landlord questions should be directed to Tribunals Ontario. Check this site regularly for additional updates and helpful links. 

Helpful Links:

The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants. 

Learn more about landlord rights and responsibilities

Helpful Links:

There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19. A COVID-19 Virtual Assistant is available online to help you find more information on what financial supports are there for you from the Government of Canada.

Learn more about federal and provincial financial supports for individuals

Helpful Links:

The Property Tax Assistance program outlines several financial measures to Hamilton property taxpayers and ratepayers dealing with the possible financial hardship caused by the current COVID-19 pandemic.  

Learn more about Support for Property Tax Payers 

Helpful Links:

Landlords are urged to adopt enhanced health and safety measures to protect residents from COVID-19. Residential buildings with a high number of units should adopt new practices and a rigorous cleaning routine to prevent viral spread.

Property owners/tenants are encouraged to check in on vulnerable residents/neighbours, connecting them to appropriate local agencies and supports if necessary.

Helpful Links:

To date, the City of Hamilton has allocated over $700,000 toward supporting vulnerable residents during this difficult time by assisting with food and basic needs, keeping shelters open and working with agencies to provide access to washrooms/showers. Isolation Centres have also been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.

A temporary emergency shelter based out of FirstOntario Centre will offer additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.

Staff are also exploring ways to provide online supports for older adults, offering property owners some form of tax relief and setting up a network to deliver essentials like food and medication to those who are self-isolating but have little support.

List of emergency shelters for men, women, youth and families


Important Notice: Changes to Social Housing

The Province is making changes to Social Housing for applicants and tenants that will impact your housing application.  

If you are on the Access to Housing centralized wait list for Social Housing or you already live in social housing and are waiting to transfer into a different unit, the changes below will impact you.

Changes to Housing Offers

As of January 1, 2021, all applicants on the Access to Housing centralized wait list for Rent-Geared-to-Income (RGI) housing subsidy assistance will only receive one (1) offer of housing. This change will help people move into housing more quickly. 

Currently, you can refuse up to three (3) offers of housing before being removed from the wait list. As of January 1, 2021, you can receive one (1) offer of housing when you are the next person on the wait list.

If you do not accept this offer, you may lose your place on the wait list and your application may be cancelled. Offers will not be counted if they constitute exceptional circumstances.

Any refusals before January 1, 2021 will not impact your eligibility.

If your application is cancelled, you will have to reapply and wait until your name reaches the top of the wait list again before receiving an offer. Cancellation from the wait list can be reviewed by the Social Housing Review Panel. The process for requesting a Review will be outlined in your cancellation letter. 

Update your Information Yearly
Offers of housing are based on the building selections we have on file for you. Make sure you only select buildings you want to live in or would accept if offered. It is a good idea to review your information and building selections each year. If you are satisfied with your current building selections, you do not have to do anything.

To review or update your building selections, contact Access to Housing: