COVID-19: Tenants and Property Owners
The information below outlines some of the changes, options and supports available to you during these challenging times.
Changes to the Eviction Process
The Ontario government suspension of new evictions through the COVID-19 crisis has ended as of August 1. Refer to the Landlord and Tenant Board website for details. It is critical that tenants and landlords have a written rent repayment agreement in place with payments that the tenant is able to make in their current financial situation. Tenants should not agree to repayment amounts they are not able to pay. Tenants should speak to their landlord about a repayment agreement even if they have received an eviction notice. Learn more about the financial supports that may be available.
Eviction orders issued before the mid-March Emergency Order are now being enforced. Eviction hearings are now being scheduled. Where landlords have given tenants eviction notices (N notices) during the eviction suspension, landlords must follow the processes in the Residential Tenancies Act to evict a tenant. These eviction processes were recently revised and the changes are retroactive to the March Emergency Order. Landlords and tenants can learn more about these changes to rental and eviction law from the Government of Ontario.
CERB applications are now being reviewed. Individuals who received CERB payments but were ineligible will be required to repay the amounts received. The CRA is asking individuals to repay those amounts by December 31, 2020. If a person repays the CERB before this time, the government says that they won't be fined or get any type of penalty. Review the CERB repayment details. For questions about your individual circumstance, please contact the Hamilton Community Legal Clinic.
Tenant questions should be directed to Hamilton Community Legal Clinic. Landlord questions should be directed to Tribunals Ontario. Check this site regularly for additional updates and helpful links.
Helpful Links:
- Hamilton Community Legal Clinic
- Government of Ontario (changes to eviction process due to Bill 184)
- Changes to Ontario’s Justice System (for renters)
- Community Legal Education Ontario (law and legal matters)
- Tribunals Ontario (landlord-tenant legislation)
- Housing Help Centre (Financial Assistance for Tenants)
Tenant Rights and Responsibilities
Tenant rights are explained in the Residential Tenancies Act (RTA). You must follow the laws in this act and the terms in your lease.
Learn more about tenant rights and responsibilities.
Helpful Links:
Landlord Rights and Responsibilities
The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants.
Learn more about landlord rights and responsibilities.
Helpful Links:
- Community Legal Education Ontario (law and legal matters)
- Hamilton Community Legal Clinic (social assistance supports summary)
- Hamilton District Apartment Association
- Tribunals Ontario (landlord-tenant legislation)
- Canada Housing & Mortgage Corporation (mortgage payment deferrals)
- City of Hamilton Property Standards
- Guidance for landlords, property managers and tenants living in multi-unit dwellings (PDF, 117 KB)
Financial Support for Individuals
There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19. A COVID-19 Virtual Assistant is available online to help you find more information on what financial supports are there for you from the Government of Canada.
Learn more about federal and provincial financial supports for individuals
Helpful Links:
- Government of Canada’s COVID-19 Economic Response Plan
- Hamilton Community Legal Clinic (social assistance supports summary)
- Housing Help Centre (Financial Assistance for Tenants)
Financial Support for Property Tax Payers
The Property Tax Assistance program outlines several financial measures to Hamilton property taxpayers and ratepayers dealing with the possible financial hardship caused by the current COVID-19 pandemic.
Learn more about Support for Property Tax Payers
Helpful Links:
Health and Safety Measures in Residential Buildings
Landlords are urged to adopt enhanced health and safety measures to protect residents from COVID-19. Residential buildings with a high number of units should adopt new practices and a rigorous cleaning routine to prevent viral spread.
Property owners/tenants are encouraged to check in on vulnerable residents/neighbours, connecting them to appropriate local agencies and supports if necessary.
Helpful Links:
- Public Health Ontario (cleaning and disinfecting in public settings)
- Public Health Agency of Canada (cleaning and disinfecting in public spaces)
- National Collaborating Centre for Environmental Health (best practices for shared laundry facilities)
- Guidance for landlords, property managers and tenants living in multi-unit dwellings (PDF, 117 KB)
- Guidance for public spaces (residential buildings – laundry and elevators)
Shelters and Supports for Individuals Experiencing Homelessness
To date, the City of Hamilton has allocated over $700,000 toward supporting vulnerable residents during this difficult time by assisting with food and basic needs, keeping shelters open and working with agencies to provide access to washrooms/showers. Isolation Centres have also been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.
A temporary emergency shelter based out of FirstOntario Centre will offer additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.
Staff are also exploring ways to provide online supports for older adults, offering property owners some form of tax relief and setting up a network to deliver essentials like food and medication to those who are self-isolating but have little support.
List of emergency shelters for men, women, youth and families