Housing Provider Information

COVID-19: Tenants and Property Owners

The information below outlines some of the changes, options and supports available to you during these challenging times.   

The Ontario government suspension of new evictions through the COVID-19 crisis has ended as of August 1. Refer to the Landlord and Tenant Board website for details. It is critical that tenants and landlords have a written rent repayment agreement in place with payments that the tenant is able to make in their current financial situation. Tenants should not agree to repayment amounts they are not able to pay. Tenants should speak to their landlord about a repayment agreement even if they have received an eviction notice. Learn more about the financial supports that may be available.

Eviction orders issued before the mid-March Emergency Order are now being enforced. Eviction hearings are now being scheduled. Where landlords have given tenants eviction notices (N notices) during the eviction suspension, landlords must follow the processes in the Residential Tenancies Act to evict a tenant. These eviction processes were recently revised and the changes are retroactive to the March Emergency Order. Landlords and tenants can learn more about these changes to rental and eviction law from the Government of Ontario.

CERB applications are now being reviewed. Individuals who received CERB payments but were ineligible will be required to repay the amounts received. The CRA is asking individuals to repay those amounts by December 31, 2020. If a person repays the CERB before this time, the government says that they won't be fined or get any type of penalty. Review the CERB repayment details. For questions about your individual circumstance, please contact the Hamilton Community Legal Clinic.

Tenant questions should be directed to Hamilton Community Legal Clinic. Landlord questions should be directed to Tribunals Ontario. Check this site regularly for additional updates and helpful links. 

Helpful Links:

The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants. 

Learn more about landlord rights and responsibilities

Helpful Links:

There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19. A COVID-19 Virtual Assistant is available online to help you find more information on what financial supports are there for you from the Government of Canada.

Learn more about federal and provincial financial supports for individuals

Helpful Links:

The Property Tax Assistance program outlines several financial measures to Hamilton property taxpayers and ratepayers dealing with the possible financial hardship caused by the current COVID-19 pandemic.  

Learn more about Support for Property Tax Payers 

Helpful Links:

Landlords are urged to adopt enhanced health and safety measures to protect residents from COVID-19. Residential buildings with a high number of units should adopt new practices and a rigorous cleaning routine to prevent viral spread.

Property owners/tenants are encouraged to check in on vulnerable residents/neighbours, connecting them to appropriate local agencies and supports if necessary.

Helpful Links:

To date, the City of Hamilton has allocated over $700,000 toward supporting vulnerable residents during this difficult time by assisting with food and basic needs, keeping shelters open and working with agencies to provide access to washrooms/showers. Isolation Centres have also been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.

A temporary emergency shelter based out of FirstOntario Centre will offer additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.

Staff are also exploring ways to provide online supports for older adults, offering property owners some form of tax relief and setting up a network to deliver essentials like food and medication to those who are self-isolating but have little support.

List of emergency shelters for men, women, youth and families


Social housing administration

The City of Hamilton is responsible for delivering funding, planning and administering government assisted housing programs and services for Hamilton residents. We work to ensure legislative requirements are met under the Housing Services Act, 2011 and that local rules meet the needs of social housing providers as well as applicants, tenants/ members of social housing communities in Hamilton.

Types of social housing

Social Housing refers to rental housing developed with the assistance of government and subsidized by Municipal and Federal government for individuals, families and seniors with low to moderate incomes, or people with special needs who can live with support in the community.

Non-Profit housing providers

Private non-profit housing is developed and operated by organizations such as community or church groups that are dedicated to the task of providing affordable rental housing. Financial assistance is provided by the federal and provincial government. These developments have a mix of market and rent geared-to-income units.

Co-operative housing providers

Co-operative housing is managed by its residents who are referred to as members. Co-op members are expected to participate in their community by becoming a member of the Board of Directors, committees or participation in the maintenance of the property. Co-operative members (tenants) are expected to participate in the operation of their community.

Rent supplement housing

Rent-Geared-to-Income applicants may also apply for RGI subsidies under the rent supplement program. Applicants must be eligible to be on the Access to Housing centralize waiting list. Subsidies are paid directly to the landlord and tenants enter into a lease with the landlord.

Resources for Community Housing Providers

City of Hamilton Communiques for Housing Providers

The City of Hamilton issues Communiques to Housing Providers about policies, program information and announcements.  For archived Communiques, please contact [email protected].

Social housing providers

  • 480 Stonechurch (Valeri)
  • Ancaster Sr. Citizens Apts. Ltd.
  • Ancaster Village Non-Profit Homes
  • Andes Heritage Co-operative Inc.
  • Artaban Non-Profit Homes Inc.
  • Bridgewater
  • Canadian Reformed Society For A Home For The Aged Inc.
  • CityHousing Hamilton
  • Corktown Co-operative Homes Inc.
  • Coronation Park Housing Company Limited
  • Dundas Valley Non Profit Housing Corporation
  • Eaton Place (Flamborough) Inc.
  • Ebony Group Community Homes of Hamilton
  • First Place
  • Free Reformed Senior Citizens Home Inc.
  • Good Shepherd Loretta Site (Square)
  • Good Shepherd Non-Profit Homes Inc.
  • Halam Park Housing Co-operative Inc.
  • Hamilton & District Senior Citizens' Homes "Rambynas" Incorporated
  • Hamilton Baptist Non-Profit Homes Corporation
  • Hamilton East Kiwanis Non-Profit Homes Inc./Local 1005
  • Hamilton Housing Company Ltd.
  • Hamilton Housing Corporation
  • Hamilton Jewish Home For The Aged
  • Hamilton Portuguese Community Homes Inc.
  • Hamilton Senior Citizens Apartments Ltd.
  • Hellenic 1 & 2
  • Heritage Green Senior Centre
  • Homestead Christian Care
  • Housing Our People Economically (Hope Hamilton) Inc.
  • Howell Non-Profit Homes Inc.
  • ITCA Community Involvement Inc.
  • Lions Freelton Villa Non-Profit Housing
  • Liuna (Hamilton) Association
  • Local 1005 Community Homes Inc.
  • Los Andes of Hamilton Co-operative Inc.
  • McGivney Community Homes Inc.
  • McMaster Community Homes Corporation
  • Meridian Co-operative Homes Inc.
  • Municipal Non Profit (Hamilton) Housing Corporation
  • Parc Centraÿ 450 Cumberland
  • Queenston Road
  • Royal Vista
  • Ryerson Ancaster Homes Inc.
  • Sacajawea Non-Profit Housing Inc.
  • Slovenian Society of St. Joseph Hamilton
  • Sons of Italy (Hamilton) Housing Corporation
  • Southern Lights Co-operative Homes Inc.
  • St. Elizabeth
  • St. Matthew's House
  • St. Thomas Lofts
  • Stoneworth Co-operative Homes Inc.
  • Stoney Creek Non-Profit Housing Corporation
  • Tabby Town Urban Housing Co-operative Corporation
  • Taras Shevchenko Home For The Aged
  • Tarns Shevchenko Home For The Aged
  • Terraces on King
  • The Ukrainian Villa of the Resurrection Church in Hamilton
  • Township of Glanbrook Non-Profit Housing Corp.
  • U.N.H. Incorporated
  • Victoria Park Community Homes Inc.
  • Waterdown Rotary Garden Court Inc.
  • Wesley Community Homes Inc.
  • West Avenue School 1 & 2
  • Women's Community Co-operative inc.

Contact us

Brian Kreps
905.546.2424 ext. 1782

General Social Housing Inquiries
905.546.2424. ext. 3753

Housing Administration Officer
George Gambioli ext. 4840
Godfred Okyere-Koranteng ext.7373
Carin Finch ext. 4837

Senior Housing Administration Officer
Kim Ryan ext. 6285

Senior Project Managers
Tammy Morasse ext. 3727
Scott Mooney ext. 4592

Senior Policy Analyst
Mike Jones ext. 3824