Landlord Information

A message to tenants, landlords and homeowners

During these challenging times, it may become more difficult to make rent or mortgage payments. It is important we work together. This information outlines some of the changes, options and supports available to you.


  • If you cannot pay your rent because of layoffs or mandatory self-isolation caused by COVID-19, we strongly encourage you to speak with your landlord and work out a payment plan. Your landlord will expect some documentation of your inability to pay. If you are unable to pay part of your rent, you and your landlord can talk about establishing a formal agreement to do so when your income situation changes.
  • A reminder that rent strikes are illegal. We ask everyone to work together during this time of crisis.
  • Landlords will also expect tenants to take part in any programs offered by other levels of government. 
  • The Ontario government has suspended all new evictions during the COVID-19 crisis, unless due to illegal activity of safety concerns. Housing Tribunals Ontario is postponing all in-person hearings.
  • There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19.


  • Landlords should discuss individual situations with your tenants and be flexible in making specific arrangements for payment of rent. You can encourage your tenants to seek support through all available government programs, provided in the links above.
  • The provincial government has suspended all eviction enforcement.
  • Landlords should not proceed with any eviction orders currently in progress.

COVID-19 Specific Supports:

Landlord Rights and Responsibilities

The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants. 

Visit Settlement.Org for a full list of landlord rights and responsibilities.

Landlords are responsible for keeping units in good repair, as outlined in the Residential Tenancy Act. A landlord’s obligation to maintain the premises is ongoing and does not only arise when a tenant complains or when a disrepair becomes severe. Although a tenant has the obligation to keep the premises clean, it is the responsibility of the landlord to repair damage due to reasonable wear and tear over time and to meet local municipal health, safety and property standards regulations (as applicable).

A landlord must have installed a fully operational smoke detector in each rental unit. This is a requirement of provincial law.

The Residential Tenancies Act allows a landlord to evict a tenant for a number of reasons. There are certain steps the landlord must follow to issue an eviction notice.

To find out more visit the Landlord and Tenant Board website.

A landlord may apply to end a tenancy to:

  • demolish the unit,
  • gain vacant possession to do extensive repairs/renovations,
  • convert the unit to non-residential use,
  • use the unit for themselves, an immediate family member or the use of a person who will provide care services to the landlord or a member of the landlord's immediate family, who is living in the same building or complex. (Note: Only individual landlords, not corporations, can give notice of termination for this reason.)

A landlord must provide a valid Notice of Termination:

  • under the door, given to an adult in unit, or in the mail. It cannot be posted to the door.
  • with termination date
  • that gives at least 120 days notice

A tenant given a Notice of Termination may choose to terminate earlier by giving the landlord 10 days written notice.

Termination for the Purposes of Renovations

A tenant who is terminated for the purpose of extensive renovations has the right to move back in at the same rate of rent once construction is complete. However, a tenant who wants to return must inform the landlord in writing that they will return before moving out. The tenant must keep the landlord informed of any change of address.

The landlord must provide financial compensation for the cost moving and rent for the duration of the work up to the equivalent of 3 months.

If the tenant does not wish to return to a unit in a building with 5 or more residential units, the landlord must provide 3 months’ rent or offer another unit.