Request for Applicant and Tenant Review

COVID-19: Tenants and Property Owners

The information below outlines some of the changes, options and supports available to you during these challenging times.   

If you cannot pay your rent because of layoffs or mandatory self-isolation caused by COVID-19, pay what you can and speak with your landlord to work out a payment plan. Your landlord will expect some documentation of your inability to pay. You will have to pay this rent when your income improves, or when the COVID-19 crisis is over. Apply for any financial support programs you may qualify for. (See the Financial Supports for Individuals section.)

Landlords should discuss individual situations with tenants, including programs offered by other levels of government, and whenever possible be flexible in making specific arrangements for payment of rent during this challenging time. Landlords who have trouble paying their expenses because of reduced rental revenues or COVID-19 related costs may qualify for relief programs to support businesses and property owners.

A reminder that rent strikes are illegal and put tenants at risk of eviction. It is important that everyone work together during this time of crisis.

Helpful Links:

The Ontario government has suspended all new evictions during the COVID-19 crisis, unless due to illegal activity creating a safety concern or illegal lockouts of tenants by landlords. Housing Tribunals Ontario has postponed all in-person hearings. Landlords should not proceed with any eviction orders currently in progress. Please note that while evictions are stopped now, tenants are expected to get caught up on rent once the COVID-19 restrictions are lifted.  

Tenant questions should be directed to Hamilton Community Legal Clinic. Landlord questions should be directed to Tribunals Ontario.

Helpful Links:

Tenant rights are explained in the Residential Tenancies Act (RTA). You must follow the laws in this act and the terms in your lease.

Learn more about tenant rights and responsibilities

Helpful Links:

The Residential Tenancy Act, 2006 (RTA) establishes a framework for the regulation of residential rents and balances the rights and responsibilities of both landlords and tenants. It provides protection for residential tenants from unlawful rent increases and unlawful evictions, and includes processes to resolve disputes between landlords and tenants. 

Learn more about landlord rights and responsibilities

Helpful Links:

There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19. A COVID-19 Virtual Assistant is available online to help you find more information on what financial supports are there for you from the Government of Canada www.canada.ca/en/department-finance/economic-response-plan.html

Learn more about Financial Supports for Individuals

Helpful Links:

The Property Tax Assistance program outlines several financial measures to Hamilton property taxpayers and ratepayers dealing with the possible financial hardship caused by the current COVID-19 pandemic.  

Learn more about Support for Property Tax Payers 

Helpful Links:

Landlords are urged to adopt enhanced health and safety measures to protect residents from COVID-19. Residential buildings with a high number of units should adopt new practices and a rigorous cleaning routine to prevent viral spread.

Property owners/tenants are encouraged to check in on vulnerable residents/neighbours, connecting them to appropriate local agencies and supports if necessary.

Helpful Links:

To date, the City of Hamilton has allocated over $700,000 toward supporting vulnerable residents during this difficult time by assisting with food and basic needs, keeping shelters open and working with agencies to provide access to washrooms/showers. Isolation Centres have also been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.

A temporary emergency shelter based out of FirstOntario Centre will offer additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.

Staff are also exploring ways to provide online supports for older adults, offering property owners some form of tax relief and setting up a network to deliver essentials like food and medication to those who are self-isolating but have little support.

List of emergency shelters for men, women, youth and families


The Social Housing Review Panel provides an independent review of certain decisions made by a housing provider or Access to Housing. Applicants and tenants may request a review if they disagree on decisions about their:

  • Eligibility for rent-geared-to-income (RGI) assistance,
  • Amount of RGI housing charge/rent payable,
  • Size and type of RGI unit or mandate of building;
  • Priority on the centralized waiting list;
  • Eligibility for special needs housing.

The Social Housing Review Panel requires that both parties have made attempts to resolve the matter before a review is required. Tenants must complete an internal review with their housing provider before requesting a review from the Social Housing Review Panel.

To request a review

Social Housing Review Panel Request for Review Forms (PDF, 222 KB) must be received by the City of Hamilton no later than 10 days after the internal review is completed by your housing provider.

You will be contacted with the date, time and location of the review. Please note the Housing Provider or Access to Housing will also have the same opportunity to meet with the Review Panel and provide any supporting documentation relating to the decision.

The Review will be completed within 10 business days of receiving your request and you will be informed in writing of the Review results within five business days of the Review. Decisions of the Social Housing Review Panel are final. There is no further opportunity to appeal final decisions.

You may withdraw your request for a Review by making a written request prior to the completion of the Review.

Submit your completed, signed form and supporting documents by fax, mail or in person within 10 business days of receipt of the Notice of Decision/ Internal Review you want reviewed.

Housing Services Division – City of Hamilton 
350 King Street East, Suite 110
Hamilton, Ontario L8N 3Y3 

Housing Administration Clerk
Phone: 905-546-2424 ext. 3753
Fax: 905-546-3271
 Hours - Monday to Friday 8:30 am to 4:30 pm

If you require accessible services to attend or participate in this process, or to access information in alternative formats, please call 905-546-2424 ext. 3753