Request for Applicant and Tenant Review

The Social Housing Review Panel provides an independent review of certain decisions made by a housing provider or Access to Housing. Applicants and tenants may request a review if they disagree on decisions about their:

  • Eligibility for rent-geared-to-income (RGI) assistance,
  • Amount of RGI housing charge/rent payable,
  • Size and type of RGI unit or mandate of building;
  • Priority on the centralized waiting list;
  • Eligibility for special needs housing.

The Social Housing Review Panel requires that both parties have made attempts to resolve the matter before a review is required. Tenants must complete an internal review with their housing provider before requesting a review from the Social Housing Review Panel.

To request a review

Social Housing Review Panel Request for Review Forms (PDF, 222 KB) must be received by the City of Hamilton no later than 10 days after the internal review is completed by your housing provider.

You will be contacted with the date, time and location of the review. Please note the Housing Provider or Access to Housing will also have the same opportunity to meet with the Review Panel and provide any supporting documentation relating to the decision.

The Review will be completed within 10 business days of receiving your request and you will be informed in writing of the Review results within five business days of the Review. Decisions of the Social Housing Review Panel are final. There is no further opportunity to appeal final decisions.

You may withdraw your request for a Review by making a written request prior to the completion of the Review.

Submit your completed, signed form and supporting documents by fax, mail or in person within 10 business days of receipt of the Notice of Decision/ Internal Review you want reviewed.

Housing Services Division – City of Hamilton 
350 King Street East, Suite 110
Hamilton, Ontario L8N 3Y3 

Housing Administration Clerk
Phone: 905-546-2424 ext. 3753
Fax: 905-546-3271
 Hours - Monday to Friday 8:30 am to 4:30 pm

If you require accessible services to attend or participate in this process, or to access information in alternative formats, please call 905-546-2424 ext. 3753