Ontario Works

Access your File Online with MyBenefits

Assistance through Ontario Works

Updated August 7, 2020

During the COVID-19 crisis, current Ontario Works clients will continue to receive their scheduled payments. Clients can access Ontario Works COVID-19 key information from the Ontario government.

Individuals may continue to apply for income assistance and emergency assistance through the Online Application for Social Assistance (OASA) or by calling the City of Hamilton Ontario Works office at 905-546-4800 or toll free at 1-855-999-8729.

To access information about your OW case, report income and change your address online, visit ontario.ca/MyBenefits.

These additional funding and supports are also available during the COVID-19 pandemic:

Ontario Works and Ontario Disability Support Program recipients who have been directly impacted by COVID-19 may be eligible to receive the new Discretionary Emergency Benefit effective August 1 , 2020. This is a one time payment to assist with additional costs related to COVID-19. Recipients must not currently be in receipt of Canada Emergency Response Benefit (CERB) income (with some exceptions). Medical verification that a member of the benefit unit has been directly impacted is required. You may be eligible for up to $100 for a single person and $200 for a family. For new requests, contact your Case Manager or the City’s Ontario Works Special Supports Program Office at 905-546-2590.

Examples of these expenses include:

  • Personal Protective Equipment (PPE) required for hospital or clinic visits (e.g. for dialysis, doctors’ appointments for an ongoing health related issue)
  • Cleaning supplies for those who have a family member diagnosed with COVID-19
  • Delivery costs for food, medical or other essential supplies for recipients or families who are self-isolated or quarantined
  • Travel costs (e.g. taxi) to pick up food staples, medical or other essential supplies for recipients who are avoiding public transit

The benefit will be provided based on specified needs identified by the client.  

Emergency assistance is available to individuals who have lost their job and/or are in urgent need of financial help because of COVID-19. Individuals who do not already receive support from Ontario Works or the Ontario Disability Support Program can apply for emergency assistance online or call the City’s Ontario Works office at 905-546-4800 to request an application.

Individuals who have lost their job due to the COVID-19 outbreak may be eligible for the federal Canada Emergency Response Benefit (CERB) or Canada Emergency Student Benefit (CESB). Please do not contact Ontario Works to apply for the CERB. For information on eligibility or to apply, visit Canada Emergency Response Benefit.

There are many types of financial support available to help individuals and families experiencing challenges due to COVID-19. A COVID-19 Virtual Assistant is available online to help you find more information on what financial supports are there for you from the Government of Canada.

Learn more about Financial Supports for Individuals

Helpful Links:

Register to access your OW file and submit your information online at MyBenefits.ca

MyBenefits is an online service available 24/7 to Ontario residents who receive Ontario Works (OW) or Ontario Disability Support Program (ODSP).

Sign-in to: Ontario.ca/MyBenefits - a fast, easy and secure way to view or update your case information online without having to visit an office in person.

With MyBenefits, you can

  • View your profile information (e.g. phone number, email, household members)
  • See payment history details and past overpayments
  • Report income and upload copies of your pay stubs
  • Update address or phone number changes
  • View and download proof of assistance
  • See your letters from the past 12 months and receive email notifications when new letters are available

New features coming soon:

  • 2-way messaging between you and your worker
  • Upload more documents (e.g. shelter expenses)
  • Trustee access
  • Report more sources of income (e.g. benefit income)

How to create your account

To use MyBenefits, you need to have an email address on file and an open case with your member ID. You must also manage your own case (i.e. not a trustee or spouse).

1. Confirm your identity when you visit Ontario.ca/MyBenefits for the first time:

  • Enter your 9-digit member ID
  • Enter the email address that you have on your file and press ‘Next’
  • A message will be sent to your email with an activation link. Click the link within 30 minutes to confirm your identity.

This will take you back to Ontario.ca/MyBenefits, where you will be prompted to enter your date of birth to finish the process. You do not need to do this step again in the future.

2. Set up your username and password to access your information. You have two choices to sign-in to your account:

  • Login with an email address and password of your choice using the ‘My Ontario Login’ or
  • Login with the same username and password as your online banking using ‘Securekey Concierge’

Follow the prompts to create your account. This is the way you will sign-in to MyBenefits for all future visits.

Having trouble? Call toll free for technical help at 1-888-899-6130