Support Programs

Ontario Works Social Assistance Cheques

The October 1 cheque will not be mailed even if a collective agreement is reached between Canada Post and its letter carriers. 

Ontario Works recipients

Ontario Works recipients can pick up their October 1 monthly cheque at Carisma Church, 16 West Avenue South, Hamilton on the following days:

  • Thursday, September 27, 2018 from 9 am to 4 pm
  • Friday, September 28, 2018 from 9 am to 4 pm
  • ​Monday, October 1, 2018 from 9 am to 4 pm

UPDATE: Ontario Works recipients who did not pick up their October 1 monthly cheque at Carisma Church are asked to speak with their case manager directly. 

Ontario Works recipients who regularly receive social assistance payments by direct deposit will continue to have their funds deposited into their bank account.

Monthly direct deposit statements and dental cards will continue to be mailed. 

Landlords

Ontario Works payments to landlords have not been mailed to avoid cheques being held in the postal system.  Landlords can pick up their cheques at the Ontario Works office located at 2255 Barton Street East, Hamilton weekdays from 12 noon to 4 pm, starting Monday, September 24.  Please bring photo ID and a letter from the landlord authorizing you to pick up the cheque on their behalf. 

UPDATE: Ontario Works payments to landlords that were not picked up by the end of the day on October 1, 2018, have been placed in the mail.

Ontario Works payments and City of Hamilton payments to vendors will be continue to be mailed until a 72 Hour Notice of Intent to Strike has been issued.  If that occurs, cheques can be picked up at 120 King Street, 9th floor, Thursdays and Fridays, between 1 and 3 pm.

UPDATE: Effective October 2, 2018:

  • All new payments, direct deposit statements and dental cards to OW recipients will be placed in the mail following regular business processes.
  • All new payments to landlords and vendors will be placed in the mail following regular business processes.

Regular business processes will continue until further information concerning a possible strike is received and assessed for impact to our recipients, landlords and vendors.

For more information, please call Ontario Works at 905-546-4800.

Service at a Glance

Special Supports Program

The Special Supports Program provides a wide range of health related benefits to City residents living independently in the community to improve their quality of life, health, wellness, safety and self-sufficiency.

Health related benefits include but are not limited to:

  • Bathroom assistive devices such as grab bars, commodes etc.
  • Diabetic supplies
  • Hearing aids and batteries
  • Custom foot orthotics and orthopedic footwear
  • Hospital bed and mattress
  • Surgical, incontinent and ostomy supplies
  • Wheelchair batteries and repairs
  • Medical taxi transportation
  • Eye glasses
  • Adult day programs user fee
  • Personal emergency response
  • Other services and special items
Do I qualify for an Affordable Transit Pass?

The Affordable Transit Pass helps employed City of Hamilton residents living with a low income purchase an adult monthly bus pass for half price.

You must meet all of the following criteria:

  • Live in the City of Hamilton
  • Be currently working in a full time, part time or casual position
  • Be between the ages of 18 to 64 years
  • Receive assistance from Ontario Works, the Ontario Disability Support Program or your family income falls below the Low-Income cut-off
I can't afford to see a Dentist

Dental services are available to those receiving:

  • Ontario Works
  • Ontario Disability Support Program
  • Assistance for Children with Severe Disabilities
  • Low income seniors and their families
Helping Hands

Helping Hands provides home support to eligible low income senior citizens and the disabled. Services include house cleaning, rug shampooing, window cleaning, laundry, air conditioner installation, spring and fall yard clean-up, lawn and yard maintenance, snow shovelling and packing.

Funerals, Burials & Cremations

The City of Hamilton provides financial assistance on behalf of deceased Hamilton residents who do not have sufficient funds in their estate to fully cover the cost of a basic funeral, burial and/or cremation.

Ontario Renovates Program for Homeowners

The Homeowner Ontario Renovates offers financial assistance to low-income households who own and occupy substandard housing to enable them to repair their dwellings to a minimum level of health and safety.