Helping Hands

Ontario Works Social Assistance Cheques

The October 1 cheque will not be mailed even if a collective agreement is reached between Canada Post and its letter carriers. 

Ontario Works recipients

Ontario Works recipients can pick up their October 1 monthly cheque at Carisma Church, 16 West Avenue South, Hamilton on the following days:

  • Thursday, September 27, 2018 from 9 am to 4 pm
  • Friday, September 28, 2018 from 9 am to 4 pm
  • ​Monday, October 1, 2018 from 9 am to 4 pm

UPDATE: Ontario Works recipients who did not pick up their October 1 monthly cheque at Carisma Church are asked to speak with their case manager directly. 

Ontario Works recipients who regularly receive social assistance payments by direct deposit will continue to have their funds deposited into their bank account.

Monthly direct deposit statements and dental cards will continue to be mailed. 


Ontario Works payments to landlords have not been mailed to avoid cheques being held in the postal system.  Landlords can pick up their cheques at the Ontario Works office located at 2255 Barton Street East, Hamilton weekdays from 12 noon to 4 pm, starting Monday, September 24.  Please bring photo ID and a letter from the landlord authorizing you to pick up the cheque on their behalf. 

UPDATE: Ontario Works payments to landlords that were not picked up by the end of the day on October 1, 2018, have been placed in the mail.

Ontario Works payments and City of Hamilton payments to vendors will be continue to be mailed until a 72 Hour Notice of Intent to Strike has been issued.  If that occurs, cheques can be picked up at 120 King Street, 9th floor, Thursdays and Fridays, between 1 and 3 pm.

UPDATE: Effective October 2, 2018:

  • All new payments, direct deposit statements and dental cards to OW recipients will be placed in the mail following regular business processes.
  • All new payments to landlords and vendors will be placed in the mail following regular business processes.

Regular business processes will continue until further information concerning a possible strike is received and assessed for impact to our recipients, landlords and vendors.

For more information, please call Ontario Works at 905-546-4800.

Helping Hands provides home support to eligible low income senior citizens (65 and older) and the disabled, allowing them to remain in their own home environment. It also provides Ontario Works and ODSP participants an opportunity to learn new skills, create a current work history and gain the necessary skills to find and keep employment.


  • House cleaning
  • Rug shampooing
  • Window cleaning
  • Laundry
  • Air conditioner installation
  • Spring/ Fall yard clean-up
  • Lawn and yard maintenance
  • Snow shovelling
  • Packing


Information and Supporting Documents

Eligibility is based on need and financial ability. You will need to provide:

  • Income - Canada Pension Plan (CPP), Old age Security (OAS) other earnings, pensions
  • Assets - cash, bank accounts, Registered Retirement Saving Plans (RRSP), stocks, bonds, secondary property, etc.

List of supporting documents:

How to Complete an Application

Make sure you have all the documents ready as listed above. A Helping Hands Training Coordinator will need to visit your home to complete the application and answer any questions.

Apply by phone at 905-546-3057
Monday to Friday, 8:30 am to 4:30 pm

Contact Helping Hands

Phone: 905-546-3057
Fax: 905-546-2197

Office Location
181 Main Street West, 3rd floor
Hamilton, Ontario
L8P 4S1

Office Hours
Monday to Friday, 8:30 to 4:30 pm