Support Programs

Special Supports Program

NOTICE:

The Ontario Works Special Supports office 2255 Barton Street (East Office) location and drop box will close permanently starting August 28, 2020.

Please mail or drop off your completed application with supporting documents to:


Special Supports Program
Ontario Works Mountain Office
1550 Upper James Street, Unit 14 A
Hamilton, Ontario L9B 2L6

Office Hours: 8:30  to 4:30 pm
Email: [email protected]
Phone: 905-546-2590
Fax: 905-546-2476

 

Ontario Works Hamilton will operate out of two locations: 250 Main Street E (Central Office) and 1550 Upper James Street (Mountain Office). Both the Central Office and Mountain Office are accessible by transit from all areas of the City serviced by HSR.

All OW office locations remain temporarily closed due to COVID-19.


The Special Supports Program provides a wide range of health related benefits to City residents living independently in the community to improve their quality of life, health, wellness, safety and self-sufficiency.

Health related benefits include but are not limited to:

  • Bathroom assistive devices such as grab bars, commodes etc.
  • Diabetic supplies
  • Hearing aids and batteries
  • Custom foot orthotics and orthopedic footwear
  • Hospital bed and mattress
  • Surgical, incontinent and ostomy supplies
  • Wheelchair batteries and repairs
  • Medical taxi transportation
  • Eye glasses
  • Adult day programs user fee
  • Personal emergency response
  • Other services and special items

Please note: Special Supports Program does not fund equipment, devices or services that have already been ordered or purchased. Do not order or purchase equipment prior to receiving funding approval.

  • Ontario Works (OW) or Ontario Disability Support Program (ODSP) recipients
    • ​Discuss your needs with your case manager. Provide your note from the doctor or registered health professional to your case manager. Cost estimates are required on some items.
       
  • Low income families, individuals or seniors who are:
    • 18 years of age and older
    • City of Hamilton resident
    • Receiving a low income such as earnings, Canada Pension Plan, OAS etc.
    • Not receiving Ontario Works (OW) or Ontario Disability Support Program (ODSP)

The following individuals are not eligible for Special Supports Funding:

  • Sponsored immigrants
  • those who have refugee status and covered under other programs
  • those who are self-employed
  • those who reside in homes for special care, hospital or in a chronic or long-term care facilities

Ontario Works (OW) or Ontario Disability Support Program (ODSP) recipients

Discuss your needs with your case manager. Provide your note from the doctor or registered health professional to your case manager. Cost estimates are required on some items.


Low income families or individuals 

Complete the Request for Special Support Funding Application Form (PDF, 868 KB)  to determine eligibility which includes looking at the applicant's: 

  • Income - Canada Pension Plan (CPP), Old age Security (OAS) other earnings, pensions
  • Assets - cash, bank accounts,  Registered Retirement Saving Plans (RRSP), stocks, bonds, secondary property, etc.
  • Allowable living expenses (rent/mortgage, utilities)
  • Cost of the special support item
  • A friend, family member or advocate working with the applicant may assist in the application process.   
  • Application must be signed and dated

Are you using a mobile device? You will need to download a free mobile app and PDF viewer to complete the fillable forms.

List of required supporting documents to be provided with your Request for Special Support Funding Application:

  • last year’s Notice of Assessment from the Canada Revenue Agency
  • copies of pay stubs (if applicable)
  • a letter of assessment from a healthcare professional
  • a quote/estimate if required for items that are not through a City of Hamilton contracted vendor

 

Mail or drop off your completed application with supporting documents to:

Special Supports Program
Ontario Works Mountain Office

1550 Upper James Street, Unit 14 A
Hamilton, Ontario L9B 2L6

Office Hours: 8:30 to 4:30 pm
Email: [email protected]
Phone: 905-546-2590
Fax: 905-546-2476

The Ontario Works Special Supports office 2255 Barton Street (East Office) location and drop box will close permanently starting August 28, 2020.  Ontario Works Hamilton will operate out of two locations: 250 Main Street E (Central Office) and 1550 Upper James Street (Mountain Office). Both the Central Office and Mountain Office are accessible by transit from all areas of the City serviced by HSR.

 All OW office locations remain temporarily closed due to COVID-19.