Special Supports Program

The Special Supports Program provides a wide range of health related benefits to City residents living independently in the community to improve their quality of life, health, wellness, safety and self-sufficiency.

Health related benefits include but are not limited to:

  • Bathroom assistive devices such as grab bars, commodes etc.
  • Diabetic supplies
  • Hearing aids and batteries
  • Custom foot orthotics and orthopedic footwear
  • Hospital bed and mattress
  • Surgical, incontinent and ostomy supplies
  • Wheelchair batteries and repairs
  • Medical taxi transportation
  • Eye glasses
  • Adult day programs user fee
  • Personal emergency response
  • Other services and special items

Please note: Special Supports Program does not fund equipment, devices or services that have already been ordered or purchased. Do not order or purchase equipment prior to receiving funding approval.

  • Ontario Works (OW) or Ontario Disability Support Program (ODSP) recipients
    • ​Discuss your needs with your case manager. Provide your note from the doctor or registered health professional to your case manager. Cost estimates are required on some items.
       
  • Low income families, individuals or seniors who are:
    • 18 years of age and older
    • City of Hamilton resident
    • Receiving a low income such as earnings, Canada Pension Plan, OAS etc.
    • Not receiving Ontario Works (OW) or Ontario Disability Support Program (ODSP)

The following individuals are not eligible for Special Supports Funding:

  • Sponsored immigrants
  • those who have refugee status and covered under other programs
  • those who are self-employed
  • those who reside in homes for special care, hospital or in a chronic or long-term care facilities

Ontario Works (OW) or Ontario Disability Support Program (ODSP) recipients

Discuss your needs with your case manager. Provide your note from the doctor or registered health professional to your case manager. Cost estimates are required on some items.


Low income families or individuals 

Complete the Request for Special Support Funding Application Form (PDF, 331 KB)  to determine eligibility which includes looking at the applicant's: 

  • Income - Canada Pension Plan (CPP), Old age Security (OAS) other earnings, pensions
  • Assets - cash, bank accounts,  Registered Retirement Saving Plans (RRSP), stocks, bonds, secondary property, etc.
  • Allowable living expenses (rent/mortgage, utilities)
  • Cost of the special support item
  • A friend, family member or advocate working with the applicant may assist in the application process.   
  • Application must be signed and dated

List of required supporting documents to be provided with your Request for Special Support Funding Application:

  • last year’s Notice of Assessment from the Canada Revenue Agency
  • copies of pay stubs (if applicable)
  • a letter of assessment from a healthcare professional
  • a quote/estimate if required for items that are not through a City of Hamilton contracted vendor


Mail or drop off your completed application with supporting documents to:

Special Supports Program
Ontario Works - East End Office

2255 Barton Street East, Unit 3 & 4
Hamilton, Ontario L8H 7T4

Office Hours: 8:30 am to 4:30 pm
Email: support@hamilton.ca
Phone: 905-546-2590
Fax: 905-546-2476

Drop off only locations:

Ontario Works Mountain Office
1550 Upper James Street, Unit 14 A
Hamilton, Ontario L9B 2L6
Fax: 905-546-1018
Ontario Works Central Office
250 Main Street East
Hamilton, Ontario L8N 1H6 ‎ 
Fax: 905-546-2877
Career Development Centre (CDC)
181 Main Street West, 3rd Floor
Hamilton, Ontario L8P 4S1
Phone: 905-540-5208
Fax: 905-546-2828