Accessible Taxicab Feedback/Complaint Form

The City of Hamilton strives to improve taxicab accessibility for our residents and visitors with disabilities. This form allows you to report accessible taxicab issues or complaints.  Note: This only applies to accessible taxicabs that are ordered through Hamilton or Blue Line Cabs.

Once your feedback has been received, you will be contacted by email within 2 to 5 business days.

For further assistance, contact 905-546-2782 option 7.


Answers to fields and questions with an asterisk ( * ) are mandatory

Tell us about yourself
Tell us about the Taxicab Company
Tell us about your experience
When did you call for a taxicab?
When did you request to be picked up? *
If your experience was not successful, what was the reason? *

Personal information contained on this form is collected pursuant to subsection 10(1) of the Municipal Act, 2001 S.O. 2001, Chapter 25, and will only be used for the administration of the City of Hamilton's Licensing By-law.  Questions regarding the collection of this personal information may be addressed to: Licensing, Licensing and By-law Services, Planning and Economic Development, City Centre, 77 James Street North, Suite 250, Hamilton, Ontario L8R 2K3.  Phone: 905-546-2782 option 7.