Business Licences

Accessible Taxicab Owner Licence

Customer Service Feedback

The City of Hamilton is committed to providing Service Excellence and your feedback is appreciated to evaluate our current level of customer service and identify areas for improvement. Take the survey about your recent visit.

How to be placed on the Accessible Priority List

Visit us at 77 James Street North, Suite 250 to be added to the Accessible Priority List. You will need to  complete verification documentation and pay the applicable fee of $57 (includes HST). The annual fee is required to remain on the list until new plates become available.

Would you like to file a complaint? Licensing and By-Law Services has enhanced the current complaint process to include a direct-phone option and web complaint form to better support the disabled community.

Financial Incentive Program for Accessible Taxicab Drivers

On June 27, 2018, Council approved the Financial Incentive Pilot Program for all accessible taxicab dispatched trips. The one year pilot program will provide a subsidy for accessible taxicab trips to further support providing accessible taxicab services to the accessible community.

The pilot will provide a $5 (plus HST) flat subsidized rate to all qualified accessible taxicab drivers for each accessible taxicab trip dispatched with Hamilton Cab and Blue Line Taxi Brokers.

If you are a licensed accessible taxicab driver and you are interested in the program, contact our office for more information.

To sign up for the program, you must:

  • be a Licensed Driver with an Accessible Endorsement
  • Have an HST number

You will need to complete the financial incentive program application form (PDF, 82 KB) and electronic funds transfer form (PDF, 30 KB) and provide:

  • Void Cheque
  • Copy of Provincial Drivers Licence
  • Copy of City of Hamilton Taxi Cab Driver (Accessible) Photo ID

Contact us

Accessible Licensing
77 James Street North
Hamilton City Centre, Suite 250
Phone: 905-546-2782 option #7
Email: [email protected]