Licensing & By-law Customer Service Feedback

Service Excellence graphic
The City of Hamilton is committed to providing Service Excellence and your feedback is appreciated to evaluate our current level of customer service and identify areas for improvement. Please complete the survey about your recent visit. Once you complete and submit the survey, you will be emailed the complimentary coffee voucher.

The survey will take less than 5 minutes to complete.


* indicates a required field

Tell us about your visit
Which location did you visit? *
Date of visit *
When did you visit this location?
Contact information
Would you like to discuss your experience further? Please provide your contact information.

Notice of Collection: The City of Hamilton collects information under authority of section 227 of the Municipal Act, 2001. Any personal information collected for the Licensing Section will be used to ensure Service Excellence. Information collected for this initiative will be stored on servers located in Canada and the United States, and may be subject to Canadian and/or American laws. Questions about the collection of this personal information should be directed to Tiffany Gardner, Supervisor – Licensing Administration, 77 James St. N., Hamilton, Ontario, L8R 2K3, 905-546-2424 ext. 1789.