Internet in Hamilton
Free Wireless/Wi-Fi Network in Hamilton
The City of Hamilton offers free wireless/wi-fi network (listed as “Hamilton_Guest”), which is open to all visitors free of charge. Getting online is quick and simple: all you need is a wireless/wi-fi-enabled laptop computer, tablet PC, or smart phone.
The City of Hamilton’s free wireless/wi-fi network (listed as “Hamilton_Guest”) is open to all visitors free of charge. Getting online is quick and simple: all you need is a wireless/wi-fi-enabled laptop computer, tablet PC, or smart phone.
Public Wi-Fi locations
This interactive map allows you to find free public wi-fi locations in Hamilton.
Frequently Asked Questions
A wireless/wi-fi network allows customers to connect their laptops or other mobile devices to the Internet without having to plug into a network port.
The wireless/wi-fi connection at a City of Hamilton facility will allow you to access the Internet. The City uses reasonable efforts to reduce access to criminal, obscene or hate material on the internet by providing a filtered Wireless/Wi-Fi network.
You will need a wi-fi compliant wireless/wi-fi laptop computer, tablet PC, or smart phone device. Most wireless/wi-fi equipment will be compatible but the City cannot guarantee the compatibility of your equipment with the wireless/wi-fi network.
You will need a web browser such as Internet Explorer, Firefox, Safari, Chrome etc.
Every wireless/wi-fi card is different but here are some general instructions:
- Open your wireless/wi-ri connection software or tool. In your software you will be able to scan for any wireless/wi-fi networks.
- Your software should present you with all the wireless/wi-fi connections in the building, which in this case will be called "Hamilton_Guest".
- Choose 'activate' or 'connect', or ‘accept’ depending on the manufacturer of your wireless/wi-fi card. Now you are associated with the wireless/wi-fi network - associated is the wireless/wi-fi term for connected.
- Click on the City of Hamilton icon. If you are in a library, click on the Hamilton Public Library icon.
No. City employees are not able to provide technical assistance and no guarantee is given that you will be able to make a wireless/wi-fi connection. City employees cannot accept any liability for handling your equipment. The network is monitored and City staff will be notified if the public wireless/wi-fi is not functioning.
No. The wireless/wi-fi network is not encrypted. Information sent from or to your laptop could be captured by someone else using a wireless/wi-fi device and the appropriate software.
The City assumes no responsibility for the safety, security, files, information or data stored on your device. Refer to the Wireless/Wi-Fi Terms and Conditions of Use for more information.
Minimizing your movement is recommended; however, overlapping coverage is provided by a number of access points that are configured to allow for movement without loss of the connection.
Note: some areas may experience lack of coverage based on location
The City cannot provide you technical assistance in configuring your wireless/wi-fi device or troubleshoot wireless/wi-fi access problems. There is no guarantee that your wireless/wi-fi device will work with our network.
The City of Hamilton assumes no responsibility for the safety or security of a patron’s personal equipment resulting from the connection to the City’s wireless/wi-fi network.
The wireless/wi-fi network is monitored by City staff and staff will be alerted when the wireless/wi-fi network is not functioning properly.
Public facing wireless/wi-fi is available at the following locations:
- Recreation Centres
- City Hall
- Municipal Service Centres
- Gage Park Fountain
- Gage Park Greenhouse
- Gage Park Splash Pad
- Gage Park Pump Track
- Gage Park Bandshell
Free wireless/wi-fi is also available in all Hamilton Public Library branches.
Public Computers and Free Internet to Use
Public computers are available at all Hamilton Public Library branches (except Locke). All computers are equipped with USB ports, have internet access and many branches offer additional software such as Microsoft Office (Word, Excel and Powerpoint). Accessibility options are also available on all public computers.
Service Providers in Hamilton
Hamilton has a variety of internet service providers:
You can also check the National Broadband Internet Service Availability Map to search your address and see what providers service your area.
Test Your Internet Performance and Compare Across Hamilton
You can test your internet performance by visiting the City of Hamilton CIRA Performance Site. The site also shows internet performance across Hamilton. You can select different views such as Individual Tests, Data by Ward, Neighbourhood, Census Tract, Urban & Rural Area Boundary to see average internet download speeds.
Internet and Device Incentive and Training Support Programs
Several public and private initiatives have been launched in Canada and Hamilton in recent years. The overall goal is to provide low cost internet options, as well as devices to residents. The links below highlight various programs by federal/provincial government and internet service providers:
Rogers Connected for Success
Program by Rogers, provides $10/month internet access, and eligibility includes:
- Rent geared-to-income (RGI) tenants of a non-profit housing partner organization
- Recipients of Ontario Disability Support Program (ODSP), Ontario Works (OW), Guaranteed Income Supplement (GIS), Resettlement Assistance Program (RAP)
- Eligible participants of the Connecting Families Program
Connecting Families Initiative
Connecting Families program enables eligible Canadian families to access high speed internet service packages for $10 and $20 per month. Families who currently receive the maximum Canada Child Benefit (CCB) and seniors who currently receive the maximum Guaranteed Income Supplement (GIS) are eligible for this initiative. Eligible households must receive a letter from the Government of Canada. This letter will contain an access code that you will need to sign up for the initiative.
If you have received a letter in the mail about this initiative from the Government of Canada, you can apply to Connecting Families.
Hamilton Public Library
The Library offers online computer classes and individual virtual appointments to help with basic technical issues, downloading eBooks and using online library resources.
As a part of their Hamilton Reads Vision, the Hamilton Literacy Council offers free courses about how to access the internet, create and send emails, use Google Docs and learn basic computer skills. Learn more about the Hamilton Reads courses.
Renewed Computer Technology
Renewed Computer Technology currently provides refurbished computers (and other devices such as monitors, keyboards etc.) to schools, First Nation bands, charities, non-profits, individuals and families living with limited income in Ontario at reasonable prices.
- Devices for a school or school board
- Devices for an individual, student or family
- Devices for a charity, NFP, library or First Nation Group
ReBOOT Canada provides computer equipment, training and technical support to charities, non-profits and people with limited access to technology.