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          • 10 Cormorant Road, Hamilton
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          • 272 Sherman Avenue South, Hamilton
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    • Planning & Development
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      • Waterfront Redevelopment
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Health Requirements & Inspections

Public Health Requirements for Personal Service Settings

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Related Sites
  • Health Protection and Promotion Act
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  • Ontario Public Health Standards
  • Fine Schedule 41.4
  • Guide for Infection Prevention and Control in Personal Service Settings
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Contact Us

Public Health Services
Call 905-546-2063 or
Email [email protected]

Owner hanging open sign on door for hair salon
Notify Us

Personal Service Settings Changes

  • Opening a new personal service setting?
  • Renovating or changing services offered at your personal service setting?

You must notify Public Health Services at 905-546-2063

Beauty treatments and body art are referred to as “personal services” and places that offer these services are called Personal Service Settings (PSS).

Personal Service Settings for beauty treatment and body art include:

  • Hair salons and barbers
  • Tattoo studios
  • Body piercing shops
  • Places that provide ear piercing, manicures, pedicures, facials, waxing, electrolysis and/or permanent make-up services

General Requirements for Personal Service Settings (PSS)

Public health requirements for personal service settings are in place to protect the operators’ and clients’ health. It is important that proper infection control practices are followed at all times to reduce the risk of infections such as hepatitis B, hepatitis C and HIV, as well as other bacterial and fungal infections. You do not have to see blood or body fluids on equipment or surfaces for infections to spread.

    Under the regulation, owners/operators of a personal service setting must provide notice if they are:

    • Intending to operate a new PSS
    • Expanding the services offered at a PSS
    • Reconstructing or renovating an existing PSS (beyond routine maintenance)

    It is prohibited to sell, offer for sale or provide at a PSS:

    • Ear candling or coning
    • Any personal service involving live aquatic species (e.g. fish pedicures)

    Under the Health Protection & Promotion Act, scleral tattooing or implantation of eye jewellery under the conjunctiva is prohibited.

    This video reviews general requirements from the Ontario Regulation 136/18: Personal Service Settings.

      icon of checklist on clipboard with pen
      Personal Service Settings

      Public Health Inspections

      During an inspection, the inspector will observe your practices, check your equipment and premises to make sure that the requirements outlined in the Personal Service Settings regulation are met and infection prevention and control practices are followed.

      Public health inspectors check personal service settings for:

      • cleaning, disinfection and sterilization of equipment
      • maintenance of the facility
      • record keeping

      Public Health Requirements for Operators in Vietnamese(PDF, 127.24 KB)

      The personal service setting  must have at least one sink for hand washing and one sink for cleaning instruments.

      There must be at least one sink used only for hand washing within the premises of the personal service setting that is,

      • conveniently located to the work area,
      • accessible at all times,
      • supplied with potable hot and cold running water under pressure.

      Hands must be washed before starting a procedure, after finishing and after  any breaks in service. A 70% alcohol-based hand rub can be used when hands are not visibly dirty.

      Gloves should be worn when:

      • performing invasive procedures;
      • there is contact with blood, body fluids or broken skin;
      • the worker has broken skin on their hands.

      Every personal service setting in which reusable equipment is used must have at least one sink, that is not the hand wash sink that:

      • is capable of immersing the largest piece of reusable equipment used at the setting;
      • is supplied with potable hot and cold running water under pressure;
      • has counter space to prepare the reusable equipment for use and re-use;
      • is not located in a room with a toilet;
      • is separated from where personal services are provided to prevent contamination.

      General Rules for Cleaning and Disinfecting Instruments

      • The reprocessing area must be clean, tidy and well lit.
      • Single-use items to be discarded immediately after use into a garbage receptacle.
      • Sharps are placed immediately after service into an approved sharps container.
      • Clean and disinfect instruments immediately after they are used. When instruments cannot be cleaned immediately after use, soak them in water and detergent until they can be cleaned properly.
      • Cleaners and disinfectants must be approved for use in Canada and have a drug identification number (DIN) or natural product number (NPN). Products should have a label and an expiry date.
      • The work area must be clean, tidy and well lit.
      • The equipment and surfaces in the work area must be in good repair, easily cleanable, smooth and non-absorbent.
      • Work surfaces to be cleaned and disinfected between clients.
      • Personal items are not to be stored in work areas.
      • Use single-use applicators to dispense products onto a client’s skin. Do not ‘double dip’.
      • Dispose of any single-use items after use.
      • Full sharps containers must be disposed of in an approved manner.
      • Store reusable tools in a clean, covered container when not in use. Clean instruments should be separate from dirty instruments.
      • Keep client records for a minimum of one year on-site. All client records must be kept for at least three years. 
      • Client records should include name of the provider, date of service and name and contact information of the client.
      • Records for invasive services must include:
        • what procedure was done and the part of the body it was done to
        • name and contact information of the service provider
        • name and contact information of the client
        • the date of the procedure
        • the risks of the procedure were explained
        • the lot numbers and expiry dates of any pre-packaged, sterile equipment used.
      Icon of health checklist with pen
      Public Health Requirements For

      Specific Personal Services

      City of Hamilton Public Health Services works with owners and operators to ensure that services offered are done in a safe and sanitary manner with a goal to prevent transmission of infections. Public Health Services recommends that staff working in personal service settings receive a Hepatitis B vaccine.

      Body Art & Tattoos
      Body Piercings
      Ear Lobe Piercings
      Electrolysis
      Hair Salons & Barbershops
      Nail Services & Waxing

      Requirements for Tattooing

      To protect yourself and your client, it is important for you to follow proper infection control practices when providing services.

      This video reviews general requirements for tattooing from the Ontario Regulation 136/18: Personal Service Settings.

      Hand Washing & Gloves

      Requirements for hand washing and glove use for body art or tattoo services:

      • Wash hands before putting on and after taking off gloves.
      • Wear disposable gloves for each client.
      • Put on new gloves after any breaks in service.

      Infection Control

      Requirements for infection control for body art or tattoo services:

      • Use pre-packaged single-use, sterile needles and put in a sharps container immediately after use. 
      • If using reusable equipment, sterilize equipment in an approved autoclave or dry heat sterilizer.
      • Follow manufacturer’s instructions for the autoclave and ultrasonic cleaner.
      • Perform spore tests on the autoclave or dry heat sterilizer biweekly. Report failed spore tests to Public Health immediately at 905-546-2063.
      • Open pre-packaged, sterile equipment only when you are ready to begin the service. Get supplies and set up the work area immediately before starting the service.
      • Use disposable razors for shaving the area and discard immediately after use into a sharps container.
      • Cleanse client’s skin with a skin antiseptic such as iodine, isopropyl alcohol or chlorhexidine gluconate.
      • Apply creams, lotions and ointments with single-use applicators. Discard the applicator after use.
      • Take apart any reusable equipment and manually clean or use an ultrasonic device, then disinfect or sterilize as required.
      • Use barrier films and single-use covers for items that will be touched or come into contact with the client during the service.
      • Clean and disinfect clip cords, hand pieces and the work area after each client or when they are visibly dirty.
      • Use disposable cups for rinse water and discard after use.
      • Discard leftover items such as ink, petroleum jelly, tissue and bandages after the service. Do not put the item back into the original container.
      • Soak new disposable ink caps in 70% isopropyl alcohol for 10 minutes and allow to air dry before using. Store in a clean container with a lid.
      • If you use a micropigmentation pen or instrument, follow manufacturer’s instructions for use.

      Client Safety

      Requirements for client safety for body art and tattoo services:

      • Provide clients with verbal and written aftercare instructions such as:
        • Clean hands immediately before touching tattooed area.
        • Expected healing time of the site.
        • Possible complications and their signs and symptoms.
        • Advice on how to deal with slight redness, pain or swelling.
        • Recommend seeking medical attention if the problem does not improve within 24 hours. 
      • Do not tattoo within six inches of inflamed or infected skin.
      • Cover the tattooed area with a clean, non-stick dressing.

      Requirements for Body Piercing

      When performing body piercing, instruments can become contaminated with blood or body fluids. It is important that proper infection control practices are followed when providing services.

      This video reviews general requirements for any premises that offer body and ear piercing services as per the Ontario Regulation 136/18: Personal Service Settings.

      Hand Washing & Gloves

      Requirements for hand washing and glove use for body piercing services :

      • Wash hands:
        • before and after each client
        • before and after wearing gloves
        • in between breaks in service
      • Wear single-use gloves for each client

      Cleaning and Disinfection of Tools & Instruments

      Requirements for cleaning and disinfecting tools and instruments used for body piercing services:

      • Use single-use, disposable, sterile needles and discard in an approved sharps container immediately after use.
      • Disinfect or sterilize all reusable equipment. Clean reusable equipment manually or in an ultrasonic cleaner after each use, then disinfect or sterilize as required.
      • Open sterile, packaged equipment in front of the client prior to piercing.
      • Use only sterile jewellery for piercing.
      • If using closed-ended receiving tubes, they must be sterile, single-use and disposable.
      • If using open-ended receiving tubes, clean with a wire brush and sterilize between uses. 
      • Use only sterile, pre-packaged, disposable dermal punches. Discard in an approved sharps container immediately after use.
      • If using corks, discard immediately after use into the sharps container with the needle attached.

      Piercing Procedure

      Follow this procedure for piercing:

      • Cleanse the site to be pierced with an approved skin antiseptic. 
      • Mark the skin before piercing. Allow ink to dry.
      • Cleanse the site again with the approved skin antiseptic just before piercing.
      • Pierce the site.

      Client Safety

      Requirements for client safety for body piercing services:

      • Check client’s skin before piercing. Do not pierce inflamed or infected skin or skin with a rash.
      • Provide clients with verbal and written aftercare instructions such as: 
        • Keep the pierced area dry; normal bathing and showering are permitted
        • Clean hands immediately before touching jewellery
        • Expected healing time
        • Possible complications, and their signs and symptoms
        • How to deal with slight redness, pain or swelling
        • Recommend seeking medical attention if the problem does not improve within 24 hours.

      Hand Washing & Gloves

      Requirements for hand washing and glove use for ear lobe piercing services:

      • Wear single-use disposable gloves on both hands during the piercing.
      • Wash hands before and immediately after the piercing.

      Cleaning and Disinfection of Tools & Instruments

      Requirements for cleaning and disinfecting tools and instruments used for ear piercing services include:

      • Follow manufacturer’s instructions for use for ear piercing equipment. Cartridges and adapters are to be disposable and discarded immediately after use. Clean and disinfect the ear-piercing instrument after use.
      • Supply pre-packaged and sterile jewellery.
      • Do not spray sterile earrings with disinfectant before piercing.
      • Opened packages of jewellery are no longer sterile and cannot be used to pierce the skin.
      • Store the piercing instrument in a sanitary manner to prevent contamination.

      Ear Preparation Procedure

      Follow this procedure for preparing ears for piercing:

      • Cleanse the ear lobes with an approved skin antiseptic.
      • Mark the skin before piercing. Allow ink to dry.
      • Cleanse the ear lobes again with the approved skin antiseptic just before piercing.
      • Pierce ear lobes.

      Client Safety

      Requirements for client safety for ear piercing services:

      • Give clients verbal and written after care instructions such as:
        • Keep the pierced area dry; normal bathing and showering are permitted
        • Clean hands immediately before touching or turning jewellery
        • Expected healing time
        • Possible complications and their signs and symptoms
        • How to deal with slight redness, pain or swelling
        • Recommend seeking medical attention if the problem does not improve within 24 hours

      Hand Washing & Gloves

      Requirements for hand washing and glove use for electrolysis services:

      • Wash hands before putting on and after taking off gloves. 
      • Wear disposable gloves for each client.  Put on new gloves after any breaks in service.

      Cleaning and Disinfection of Tools & Equipment

      Requirements for cleaning and disinfecting of tools and equipment used for electrolysis services:

      • Needles must be sterile, pre-packaged and single-use.
      • Heat produced by the current passing through an electrolysis needle is not sufficient to sterilize it.
      • Clean and disinfect all reusable equipment used during an electrolysis procedure after each client.
      • Sterile single-use needles or lancets can be used to expose ingrown hair.
      • Tools such as tweezers used to pull out ingrown hairs must be clean and disinfected after each client. 
      • Clean and disinfect equipment (tweezers and epilator tips) that holds sterile items between clients.
      • Discard single-use items after each client.
      • Use barrier films and single-use covers for items that will be touched or come into contact with client during the service.
      • Clean and disinfect the work area after each service.
      • Discard used needles, sharps and razors into an approved sharps container immediately after use.

      Client Safety

      Requirements for client safety for electrolysis:

      • Provide clients with verbal and written after-care instructions.
      • Do not treat infected or inflamed skin. 

      Requirements for Hair Salons & Barbershops

      Instruments and equipment used for hairdressing and barbering can become contaminated with blood or body fluids. Contaminated or improperly reprocessed equipment can cause infection in clients and staff.  

      This video reviews general requirements for barbering and hairdressing services outlined in the Ontario Regulation 136/18: Personal Service Settings.

      Hand Washing & Gloves

      Requirements for hand washing and gloves for hair salons and barbershops:

      • Wash hands before and after each client
      • Wash hands before and after wearing gloves and after breaks in service

      Cleaning and Disinfection of Tools & Instruments

      While the infection risk from barbering and hairstyling is low, the use of a razor carries the risk of cutting the client.

      Infection Control

      Requirements for infection control for barber shops and hair salons include:

      • All reusable instruments which contact the client’s skin (e.g. brushes, clippers, razor cradles) must be cleaned and disinfected between clients.
      • Single-use, disposable blades used for shaving must be discarded in a sharps container immediately after use.
      • The reusable cradle which holds the blade for shaving must be cleaned and disinfected with an intermediate or high-level disinfectant after each use.
      • Crochet hooks used for cap highlights must be cleaned and disinfected after each use.
      • Styptic product is to be applied in powder or liquid form using a disposable applicator. Styptic pencils are not to be used.
      • All disinfectant solutions must be made according to manufacturer’s instructions.
      • All reusable items must be cleaned and rinsed before they are placed in a disinfectant solution, otherwise the solution will become contaminated. Items must be fully immersed in the solution for the appropriate contact time.

      Client Safety

      Requirement for client safety for hair salons and barbershops:

      • Do not provide service to a client with head lice or signs of fungal infection of the scalp or neck. Advise the client to see a health care provider for assessment.

      Requirements for Nail Services & Waxing

      Instruments and equipment used for waxing, manicures and pedicures can become contaminated with blood or body fluids which can transmit infectious diseases. 

      This video discusses cleaning and disinfection requirements for instruments and equipment used for manicures and pedicures as required under the Ontario Regulation 136/18: Personal Service Settings.

      Hand Washing & Gloves

      Requirements for hand washing and glove use for nail services:

      • Wash hands before and after each client service, before and after wearing gloves and after breaks in service.
      • The client should wash their hands before having a manicure.

      Cleaning and Disinfection of Tools & Instruments

      Requirements for cleaning and disinfecting instruments and tools used for nail services and waxing:

      • Clean instruments such as clippers, nippers and foot paddles with soap and water, rinse and dry.
      • Then disinfect the instruments using a product that is approved for use (70% alcohol, 1:50 bleach and water, accelerated hydrogen peroxide etc.).
      • Discard single-use equipment that cannot be cleaned and disinfected immediately after use. This includes items such as files, hindo stones, pumice stones and buffers.
      • Dispose of pedicure (credo) blades in an approved sharps container immediately after use.
      • Apply styptic products in powder or liquid form with a disposable applicator.
      • Clean footbaths with detergent and water after each use and then disinfect.
      • Use single-use applicators to dispense products onto a client’s skin. Do not ‘double dip’.
      • Roll-on wax cartridges are to be used on only one client and discarded after each use.

      Public Health Requirements for Manicures, Pedicures and Nail Treatments in Vietnamese(PDF, 127.24 KB)

      Client Safety

      Requirement for client safety in nail salons and waxing rooms

      • Check client’s skin and nails for signs of infection such as fungus or mould before services are provided. Do not provide service if a client has signs or symptoms of infection and advise them to seek medical advice.
      Date modified
      March 15, 2023
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