Register a By-law Complaint

Call 905-546-2782 from Monday to Friday 8:30 am to 4:30 pm

You will receive a recorded message that will prompt you to select one of five options:

• Press option 1 for environmental complaints such as long grass and weeds, garbage and debris, snow removal or graffiti
• Press option 2 for zoning and property standards complaints such as plumbing, vacant buildings or mobile signs
• Press option 3 for business, mobile or taxi licences
• Press option 4 for lottery licences
• Press option 5 for Project Compliance - inquiries on the Project Compliance Program, or for information related to a recent visit by our Project Compliance Enforcement Team

Your call will be directed to staff who will  ask you for the following:

• Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
• Address of complaint.
• Details about complaint including dates and times.
• Nature of the complaint.

Email your complaint to [email protected]  

Include the following information in your email:

• Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
• Address of complaint.
• Details about complaint including dates and times.
• Nature of the complaint.

You will receive an email acknowledging that we have received your email.

If you have an urgent complaint regarding private property that is an immediate health and safety concern such as inadequate heat or open to trespass, call us immediately at 905-546-2782 or after business hours at 905-546-2489.

For noise complaints after business hours, call Hamilton Police Services at 905-546-4925.