Register a By-law Complaint | City of Hamilton

Modern Keyboard with Blue Complaints Button

Register a municipal by-law complaint online

We monitor complaints during regular business hours (Mon. to Fri., 8:30 am to 4:30 pm)

If your complaint is urgent and is an immediate health and safety concern, please call instead of using the online form.

For an urgent complaint regarding private property that is an immediate health and safety concern such as inadequate heat, please call 905-546-2782 during business hours (Monday to Friday, 8:30 am to 4:30 pm) or 905-546-2489 after regular business hours rather than completing this online complaint form.
For parking complaints, please call 905-540-6000.
For graffiti complaints, please complete the separate graffiti form.
In the case of an emergency, please call 911.

Before you fill out this complaint form, you may want to review the requirements for Hamilton's Municipal By-laws, particularly the process for barking dogs. The online complaint form is monitored during regular business hours (Monday to Friday 8:30 am to 4:30 pm).

Answers to fields and questions with an asterisk ( * ) are mandatory.

Your Contact Information

Please note that your personal information will remain confidential unless required for court.

First

Last

Email

Phone

Address

City/Town

Postal Code

Address/Location of Complaint

To assist in the processing of your complaint efficiently, the minimum information we require completed in this section is the address or intersecting street and city of the property for inspection. Any additional information you can provide such as a first and/or last name of the property owner is helpful but not essential.

Address

City

Property Owner First Name

Property Owner Last Name

Notice of Collection

The City of Hamilton collects information under authority of section 227 of the Municipal Act, 2001. Any personal information collected on this form is intended to be used for investigation and related activities and in contacting you regarding your complaint, if necessary.

Questions about the collection of this personal information can be directed to the Manager, Municipal Law Enforcement, 905-546-2424 x1318, 330 Wentworth St N. Hamilton, Ontario L8L 5W3

You can also register a municipal by-law complaint by:

Call 905-546-2782 from Monday to Friday 8:30 am to 4:30 pm

You will receive a recorded message that will prompt you to select one of five options:

Press option 1 for environmental complaints such as long grass and weeds, garbage and debris, snow removal or graffiti
Press option 2 for zoning and property standards complaints such as plumbing, vacant buildings or mobile signs
Press option 3 for business, mobile or taxi licences
Press option 4 for lottery licences
Press option 5 for Project Compliance - inquiries on the Project Compliance Program, or for information related to a recent visit by our Project Compliance Enforcement Team

Your call will be directed to staff who will ask you for:

Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
Address of complaint.
Details about complaint including dates and times.
Nature of the complaint.

Email your complaint to [email protected]

Include the following information in your email:

Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
Address of complaint.
Details about complaint including dates and times.
Nature of the complaint.

You will receive an email acknowledging that we have received your email.

Date modified

February 28, 2023