By-laws & Enforcement
Register a By-law Complaint
Register a complaint
Please call 905-546-2489 (CITY) for any parking-related enforcement matters.
Are you looking to register a barking dog complaint? File an animal-related by-law complaint
Are you looking to register a noise complaint?
- Mon – Fri from 8:30am to 4:30pm – please call 905-546-2782 Option 1 to speak with a By-law Clerk
- Outside of regular business hours – Please call 905-546-CITY (2489) to log a complaint
- Friday & Saturday from 5:00pm to 1:00am – please call 905-546-CITY (2489) to have a By-Law Officer dispatched immediately
Register a municipal by-law complaint online
We monitor complaints during regular business hours (Mon. to Fri., 8:30 am to 4:30 pm)
If your complaint is urgent and is an immediate health and safety concern, please call instead of using the online form.
- If the complaint is a Police, Fire or medical emergency, please call 9-1-1.
- Municipal Law Enforcement – For an urgent complaint that is an immediate health and safety concerns such as inadequate heat, please call 905-546-2782 during normal business hours OR 905-546-2489 (CITY) for calls outside of normal business hours, specifically, Monday to Friday, 4:30pm – 8:30am, weekends, and holidays.
- Building Division – For an urgent complaint relating to the structural integrity of a building or pools without enclosures, please call 905-546-2720 during normal business hours OR 905-546-2489 (CITY) for calls outside of normal business hours, specifically, Monday to Friday, 4:30pm – 8:30am, weekends, and holidays.
- For parking complaints, please call 905-540-6000.
- For animal related complaints, please call 905-574-3433.
If this is your first time submitting online with the City of Hamilton, you’ll need to complete two simple steps.
Step 1: Create a City of Hamilton Account (my.hamilton.ca)
You will need to create an account at my.hamilton.ca/
- This is the City’s centralized access point that allows you to easily view, access, and submit a wide range of City services using one account.
- Once your City account is created, you can sign in anytime to manage your services online.
Step 2: Access the Customer Portal
- After signing into my.hamilton.ca/, select the By-law, Parking and Provincial Offences category to create your Customer Portal account.
- This completes your setup and allows you to submit your first application.
Need Help?
- For assistance with my.hamilton.ca and login troubleshooting visit My.hamilton Portal FAQs
- For assistance with applying, visit Planning, Permitting, Licensing & By-Law System
If you already have:
- a my.hamilton.ca account, and
- a Customer Portal account,
Visit my.hamilton.ca/ and select the By-law, Parking and Provincial Offences category to submit additional applications or manage existing ones.
Need Help?
- For assistance with my.hamilton.ca and login troubleshooting visit My.hamilton Portal FAQs
- For assistance with applying, visit Planning, Permitting, Licensing & By-Law System
Call 905-546-2782 from Monday to Friday 8:30 am to 4:30 pm
You will receive a recorded message that will prompt you to select one of five options:
- Press option 1 for environmental complaints such as long grass and weeds, garbage and debris, snow removal or graffiti
- Press option 2 for zoning and property standards complaints such as plumbing, vacant buildings or mobile signs
- Press option 3 for business, mobile or taxi licences
- Press option 4 for lottery licences
- Press option 5 for Project Compliance - inquiries on the Project Compliance Program, or for information related to a recent visit by our Project Compliance Enforcement Team
Your call will be directed to staff who will ask you for:
- Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
- Address of complaint.
- Details about complaint including dates and times.
- Nature of the complaint.
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