Riding with HSR
HSR Customer Research Panel
Rate your Ride for a Chance to Win!
Gathering up-to-date information about your transit experience is more important than ever. That’s why we’ve launched the Rate My Ride customer satisfaction survey. The survey gathers feedback on trip reliability, staff professionalism, and safety.
Tell us how we did today & enter the monthly $50 PRESTO card giveaway.
Questions?
Are you an HSR rider?
Join the HSR Customer Panel
Being a part of the panel will give you invitations to participate in our research, feedback surveys, and be entered into occasional giveaways!
Join HSR’s Track Your Trip Study from May 1 to 31, 2025 for a chance to win a $100 PRESTO card.
HSR’s Track Your Trip Study
Are you an HSR customer? Ready to turn your bus ride into a rewarding adventure?
Join HSR’s Track Your Trip Study from May 1 to 31, 2025! Simply track your bus rides for a chance to win a $100 PRESTO card. Sign up to the Customer Research Panel and we'll email you participation details the next business day.
How it works
- Sign Up for the HSR Customer Panel
Complete a short survey and tell a bit about yourself. - Watch for an email from Customer Experience & Innovation ([email protected])
Look for an email with instructions on how to participate in the Track Your Trip study. - Track Your Trips with our easy-to-use tracker
Simply track where you go, why you go, the time of day, and the routes you take. You can do this using our easy online trip tracker (emailed to you) or request a paper booklet from HSR Customer Service. - Win Big
Win one of five $100 PRESTO cards.
Fall 2024 study recap
Thank you to everyone who participated in the Fall 2024 Track Your Trip study! We’re grateful for your dedication to tracking your journeys and sharing valuable insights into our city’s travel patterns.
Congratulations to the winners of the draw for $100 PRESTO cards!
What we learned
- 217 Participants tracked 2,000+ trips, 10,866 km travelled, and 774 hours of travel time.
- Top 3 Reasons for Travel: 1. Work, 2. Errands, 3. Social.
- Top 3 Bus Routes used: 1. Route 2 - Barton, 2. Route 5 - Delaware, 3. Route 1 - King.
- Payment Preferences: The physical and digital PRESTO cards were the most popular payment methods, showing a strong preference for digital convenience.
- Distance and time for travel: The study sample indicated an average of 23 minutes travel time and 5 KM travel distance per trip.
Your participation is essential in shaping the future of our transit system by highlighting key routes and travel needs. Thank you again, and congratulations to everyone who made this study a success!
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