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    • Starting a Small Business
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Schedule & Route Tools

HSR myRide On-Demand

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Tell us what you think

During this one-year pilot, HSR will be monitoring key factors and customer feedback to continuously improve the pilot and our service.

We encourage customers to try the new service model and share their feedback by contacting:

[email protected]

Call 905-528-4200 and choose option #2.

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HSR My Ride On-Demand Mobile App

Direct trips, quicker journeys & shorter wait times

A personal, flexible service delivery model that provides customers with more direct trips, quicker journeys and shorter wait times.

App Store
Google Play

We want to hear from you! Until February 10, 2023, Waterdown customers are encouraged to participate in HSR’s myRide / Route 18 Waterdown Mountaineer customer satisfaction survey by answering questions based on their most recent experiences using these routes.

Enter at hamilton.ca/HSRWaterdownSurvey

As our thanks for participating, customers can opt into a contest after completing the survey for a chance to win a PRESTO pass valued at $50.00.


The evolution of the myRide pilot that was launched in September 2021, follows extensive service analysis and customer feedback to better meet the transportation needs of the diverse and growing Waterdown community. The myRide on-demand service will continue to provide local trips within Waterdown in the area above the escarpment.

A new fixed-route service, Route 18 Waterdown Mountaineer, will connect Waterdown to Aldershot GO Station and Burlington Transit and will operate at a 30-minute frequency. Route 18 will operate between 5:25 am and 7:25 pm on weekdays and 8:25 am and 7:25 pm on Saturdays.

The myRide on-demand model is a “stop-to-stop” service that dynamically adjusts the route as customers request to be picked up, improving the customer experience through more direct trips, quicker journeys and shorter wait times. Our goal is to make your trip as quick and efficient as possible.

You can book your trips in real-time and up to 48-hours in advance, using the mobile app or by phone.

How to Book
Service Area Map
Route 18 Schedule
Notice of Collection

Using the mobile app


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Download HSR myRide

​Download HSR myRide from the App Store and Google Play. 

App Store   Google Play


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By phone

Call 905-528-4200 and press #5 to speak with a representative and we will book your trip for you. Representatives are available Monday to Friday, 5 am to 7 pm, and Saturday, 8:30 am to 7 pm.

We’ll need your name, email and/or phone number and your trip information, including number of passengers and if you required a wheelchair space.

The following map is subject to change as the pilot progresses.  You can also use this interactive Google Map to explore the stops, and zoom in and out.

MYRide hybrid map

HSR myRide Service Area Map. Please note the map is subject to change as the pilot progresses

A new fixed-route service, route 18 Waterdown Mountaineer, connects Waterdown to Aldershot GO Station and Burlington Transit at Plains Road. Route 18 operates at a 30- minute frequency. Route 18 service hours are from 5:25 am to 7:25 pm on weekdays and from 8:25 am to 7:25 pm on Saturdays.

View the Route 18 - WATERDOWN MOUNTAINEER Schedule

Customers transferring between route 18 and the myRide on-demand zone will be able to do so at multiple stops. The eastbound and westbound stops located at Dundas at Main are designated transfer points. The route 18 bus headed southbound to Aldershot GO will hold for two minutes to allow for better connections from incoming myRide buses.

Route 18 Bus Stops

Southbound:

  • Waterdown Walmart
  • Leavitt at Rona
  • Dundas at Clappison
  • Hollybush at Dundas
  • Hollybush at Ryans Way
  • Hollybush at Longyear
  • Parkside at Hollybush
  • Parkside at Duncan
  • Parkside at Breheid
  • Parkside at Keewaydin
  • Parkside at Hamilton
  • Hamilton opposite John
  • Dundas at Hamilton Dundas at Main (designated transfer point from myRide)
  • Mill at Dundas
  • Mill at Mountain Brow
  • Waterdown opposite Old Waterdown
  • Opposite1621 Waterdown
  • Waterdown at Flatt
  • Waterdown at Craven
  • Waterdown at North Service
  • Aldershot GO Station
  • Waterdown at Plains
  • Waterdown at Masonry
  • Aldershot GO Station

Northbound:

  • Aldershot GO Station
  • Waterdown at North Service
  • Waterdown opposite Craven
  • Waterdown opposite Flatt
  • At 1651 Waterdown
  • Waterdown at Old Waterdown
  • Mill at Mountain Brow
  • Mill at Dundas
  • Dundas at Main (designated transfer point to myRide)
  • Hamilton at Dundas
  • Hamilton at John
  • Parkside at Hamilton
  • Parkside at Keewaydin
  • Parkside at Wimberley
  • Parkside at Mosaic
  • Parkside at Sadielou
  • Hollybush at Chatsworth
  • Hollybush opposite Ryans Way
  • Hollybush at Dundas
  • Dundas at Clappison
  • Leavitt opposite Rona
  • Waterdown Walmart

These examples may help to plan your next trip:

  1.  Customers traveling within the myRide on-demand zone in Waterdown: continue to book your trips on the myRide app or by phone and travel as you normally would.
  2. Customers traveling between two stops that are BOTH along route 18: ride the fixed route, with no need to book a trip on myRide.
  3. Customers traveling FROM the myRide on-demand zone TO a stop on Waterdown Road (including Aldershot GO Station and Burlington Transit at Plains Road): book your myRide trip with a destination of Dundas at Main and an “ARRIVE BY” time at least 5 minutes BEFORE the scheduled departure time for route 18 southbound. (e.g. ARRIVE BY :01 or :31, 5 minutes before the scheduled arrival time)
  4. Customers traveling FROM a stop on Waterdown Road TO a stop in the myRide ondemand zone: ride route 18 to the Dundas at Main stop and book your myRide connecting trip to “DEPART AT” a time 5 minutes AFTER your scheduled arrival. (e.g. DEPART AT :17 or :47, 5 minutes after the scheduled arrival)

The City of Hamilton collects personal information as defined by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c.M.56, as amended, under authority of Section 227 of the Municipal Act, 2001. Any personal information collected regarding your use of the City of Hamilton’s public transit service (HSR) including the HSR myRide mobile app will be used to deliver, monitor and improve the services provided to our customers. By providing your email address, you are consenting to receiving emails from the City of Hamilton and/or their agents/contractors for the purposes of receiving alerts, service adjustment notices, and to providing customer feedback to evaluate the service. Information collected for this initiative may be stored on servers located in Canada and the United States and may be subject to Canadian and/or American laws. Questions about the collection of this personal information can be directed to Manager of Customer Experience, Transit Division (HSR) by phone 905-528-4200, by email [email protected], or by mail 2200 Upper James, Mount Hope, ON, L0R 1W0

Connecting to GO Transit or Burlington Transit

For trips outside of the Waterdown Urban Transit Boundary, customers can use Triplinx to plan their trips connecting to Burlington Transit or GO Transit.

A new fixed-route service, the Route 18 - Waterdown Mountaineer, will connect Waterdown with the Aldershot GO Station and Burlington Transit with a predictable schedule, operating at a 30 minute frequency.

Customers needing to transfer between the fixed route service and the myRide service area will be able to do so at multiple stops, while the eastbound and westbound stops located at Dundas at Main will be designated transfer points where the bus headed to Aldershot GO will hold for a few minutes to allow for a better connection.

Route 18 will operate between 5:25 am and 7:25 pm on weekdays and 8:25 am and 7:25 pm on Saturdays.

The fixed-route service will operate between Waterdown Walmart and Aldershot GO / Waterdown at Plains Road roughly every 30 minutes and we will make every effort to synchronize the Route 18 - Waterdown Mountaineer schedule with the arrival and departure times of the Lakeshore West GO Trains.

On weekdays, the last trip from the station will be synchronized with the 7 pm (approximate) GO train. Please refer to the map for route details.

 

icon of a speech bubble with a question mark
HSR myRide and Route 18 Waterdown Mountaineer

Tips and tricks

HSR Route 18 Waterdown service hours will remain unchanged during the pilot. The route will operate between approximately 5 am to 7:30 pm on weekdays and 8:30 am to 7:30 pm on Saturdays.

You can book on the day you want to travel.  If you prefer to pre-book, you can do so up to 48 hours in advance. There is no limit on the number of trips you can take per day using HSR myRide.

A trip is booked and guaranteed when you receive confirmation from the HSR myRide app, which occurs immediately after selecting the trip, or when confirmed by a Customer Service Representative at the time of booking. The app or Customer Service Representative will not make a booking if a trip is unavailable.

No. Customers must book their trip using the HSR myRide app or by phone during business hours with the Customer Service Representative.

Yes. Trips can be cancelled through the HSR myRide app or by phone. If your plans change, don’t forget to cancel your scheduled trip if you no longer need it.

All HSR buses serving Waterdown are equipped with front ramps and are accessible to customers who use mobility devices such as wheelchairs and scooters. When booking your trip, please select “accessible service” as an option. You may ask the operator to lower the ramp if needed. Priority seating is available for passengers who use wheelchairs, scooters and walkers.

Learn more about HSR’s Accessible Transit Services

The fare and boarding policies for the pilot will remain consistent with those already existing for HSR customers.

Customers can download the HSR myRide app onto their Android or iOS devices, such as a smartphone or tablet. If you do not have a mobile device or prefer to book by phone, customers may contact an HSR Customer Service Representative for assistance booking their trip. To do so, please call 905-528-4200 between 5 am and 7 pm Monday through Friday, and between 8:30 am. and 7 pm on Saturdays.

The app will receive your trip details at the time of booking. Customers will not be required to show proof of booking when boarding the bus. They will simply board the bus and pay their fare using their preferred HSR payment option.

The on-demand service will factor in the arrival time of all customers at their destination and will adjust the route as more customers request to be picked up. If a new trip is requested, the app will decide if the existing trip can be diverted to pick up additional customers without causing delays for current passengers.

Yes. Customers can book a new ride using the HSR myRide app or by calling 905-528-4200.

HSR recommends that you give yourself at least 10 minutes of extra time to make your connection to or from Burlington Transit or GO Transit. For customers traveling to downtown Hamilton or east to Burlington, connect to Burlington Transit at Plains Road and Waterdown Road (routes 1 and 4).  For customers traveling east to Burlington, Oakville, Mississauga or Toronto, connections can be made at Aldershot GO Station for GO Transit and Burlington Transit (route 87).

Yes. HSR vehicles are equipped with bike racks on the front bumper. Learn more about HSR’s Bikes on Buses Program.

Cyclists may continue to ride the bus up and down the escarpment for free as part of the Mountain Climber Program by booking a spot using the app or by phone. 

Yes. There are no changes to how transfers are handled. Current HSR fare payment and transfer rules will apply.

Schedules for the fixed service will be available and customers will need to plan their transfer connections with the scheduled fixed route times. Key transfer locations will be identified, and additional dwell time will be provided for the bus to allow for transfer connections from myRide.  With the start of the Winter schedule in January, the myRide app will be able to coordinate the start to end trip planning process and transfers between myRide and #18 Mountaineer.  

This feature will be available at the start of the Winter schedule in January. The myRide app will be able to coordinate the start to end trip planning process and transfers between myRide and #18 Mountaineer.  Until then, customers will need to refer to the fixed route schedule and book their myRide trips accordingly. 

It is preferred that myRide trips are booked through the App. The walk-on customer process will not change. 

Date modified
January 23, 2023
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