HSR myRide On-Demand
During this one-year pilot, HSR will be monitoring key factors and customer feedback to continuously improve the pilot and our service.
We encourage customers to try the new service model and share their feedback by contacting:
Call 905-528-4200 and choose option #2.
Direct trips, quicker journeys & shorter wait times
A personal, flexible service delivery model that provides customers with more direct trips, quicker journeys and shorter wait times.
The evolution of the myRide pilot that was launched in September 2021, follows extensive service analysis and customer feedback to better meet the transportation needs of the diverse and growing Waterdown community. The myRide on-demand service will continue to provide local trips within Waterdown in the area above the escarpment.
A new fixed-route service, Route 18 Waterdown Mountaineer, will connect Waterdown to Aldershot GO Station and Burlington Transit and will operate at a 30-minute frequency. Route 18 will operate between 5:25 am and 7:25 pm on weekdays and 8:25 am and 7:25 pm on Saturdays.
The myRide on-demand model is a “stop-to-stop” service that dynamically adjusts the route as customers request to be picked up, improving the customer experience through more direct trips, quicker journeys and shorter wait times. Our goal is to make your trip as quick and efficient as possible.
You can book your trips in real-time and up to 48-hours in advance, using the mobile app or by phone.
Connecting to GO Transit or Burlington Transit
For trips outside of the Waterdown Urban Transit Boundary, customers can use Triplinx to plan their trips connecting to Burlington Transit or GO Transit.
A new fixed-route service, the Route 18 - Waterdown Mountaineer, will connect Waterdown with the Aldershot GO Station and Burlington Transit with a predictable schedule, operating at a 30 minute frequency.
Customers needing to transfer between the fixed route service and the myRide service area will be able to do so at multiple stops, while the eastbound and westbound stops located at Dundas at Main will be designated transfer points where the bus headed to Aldershot GO will hold for a few minutes to allow for a better connection.
Route 18 will operate between 5:25 am and 7:25 pm on weekdays and 8:25 am and 7:25 pm on Saturdays.
The fixed-route service will operate between Waterdown Walmart and Aldershot GO / Waterdown at Plains Road roughly every 30 minutes and we will make every effort to synchronize the Route 18 - Waterdown Mountaineer schedule with the arrival and departure times of the Lakeshore West GO Trains.
On weekdays, the last trip from the station will be synchronized with the 7 pm (approximate) GO train. Please refer to the map for route details.
Tips and tricks
HSR Route 18 Waterdown service hours will remain unchanged during the pilot. The route will operate between approximately 5 am to 7:30 pm on weekdays and 8:30 am to 7:30 pm on Saturdays.
You can book on the day you want to travel. If you prefer to pre-book, you can do so up to 48 hours in advance. There is no limit on the number of trips you can take per day using HSR myRide.
A trip is booked and guaranteed when you receive confirmation from the HSR myRide app, which occurs immediately after selecting the trip, or when confirmed by a Customer Service Representative at the time of booking. The app or Customer Service Representative will not make a booking if a trip is unavailable.
No. Customers must book their trip using the HSR myRide app or by phone during business hours with the Customer Service Representative.
Yes. Trips can be cancelled through the HSR myRide app or by phone. If your plans change, don’t forget to cancel your scheduled trip if you no longer need it.
All HSR buses serving Waterdown are equipped with front ramps and are accessible to customers who use mobility devices such as wheelchairs and scooters. When booking your trip, please select “accessible service” as an option. You may ask the operator to lower the ramp if needed. Priority seating is available for passengers who use wheelchairs, scooters and walkers.
The fare and boarding policies for the pilot will remain consistent with those already existing for HSR customers.
Customers can download the HSR myRide app onto their Android or iOS devices, such as a smartphone or tablet. If you do not have a mobile device or prefer to book by phone, customers may contact an HSR Customer Service Representative for assistance booking their trip. To do so, please call 905-528-4200 between 5 am and 7 pm Monday through Friday, and between 8:30 am. and 7 pm on Saturdays.
The app will receive your trip details at the time of booking. Customers will not be required to show proof of booking when boarding the bus. They will simply board the bus and pay their fare using their preferred HSR payment option.
The on-demand service will factor in the arrival time of all customers at their destination and will adjust the route as more customers request to be picked up. If a new trip is requested, the app will decide if the existing trip can be diverted to pick up additional customers without causing delays for current passengers.
Yes. Customers can book a new ride using the HSR myRide app or by calling 905-528-4200.
HSR recommends that you give yourself at least 10 minutes of extra time to make your connection to or from Burlington Transit or GO Transit. For customers traveling to downtown Hamilton or east to Burlington, connect to Burlington Transit at Plains Road and Waterdown Road (routes 1 and 4). For customers traveling east to Burlington, Oakville, Mississauga or Toronto, connections can be made at Aldershot GO Station for GO Transit and Burlington Transit (route 87).
Yes. HSR vehicles are equipped with bike racks on the front bumper. Learn more about HSR’s Bikes on Buses Program.
Cyclists may continue to ride the bus up and down the escarpment for free as part of the Mountain Climber Program by booking a spot using the app or by phone.
Yes. There are no changes to how transfers are handled. Current HSR fare payment and transfer rules will apply.
Schedules for the fixed service will be available and customers will need to plan their transfer connections with the scheduled fixed route times. Key transfer locations will be identified, and additional dwell time will be provided for the bus to allow for transfer connections from myRide. With the start of the Winter schedule in January, the myRide app will be able to coordinate the start to end trip planning process and transfers between myRide and #18 Mountaineer.
This feature will be available at the start of the Winter schedule in January. The myRide app will be able to coordinate the start to end trip planning process and transfers between myRide and #18 Mountaineer. Until then, customers will need to refer to the fixed route schedule and book their myRide trips accordingly.
It is preferred that myRide trips are booked through the App. The walk-on customer process will not change.