Bids & Tenders
Medium-Term Finance & Procurement Solution
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Accounts Payable
Call 905-546-2489
Email [email protected]
Technology Solution Update
The City launched a short-term Accounts Payable platform in May 2024, using Plooto, as a temporary solution to quickly resume crucial payment operations following a cybersecurity incident which happened on February 25, 2024.
Moving forward with a focus on resilience and building back better, we are implementing a more robust finance and procurement solution to offer an enhanced experience for our vendors and City staff. The new process started on April 14, 2025, and you may notice a few changes in how you receive payments:
- Cheque Issuance: Cheques will now be issued directly from the City of Hamilton and will feature City branding. Payment remittance advice will no longer be sent separately for cheque payments; instead, payment information will be included on the cheque voucher.
- Plooto cheques previously issued will be accepted for a period of six months from the issuance date. After this period, uncashed cheques will be deemed stale-dated. Vendors should contact the City’s Accounts Payable team at [email protected] to request a new cheque if needed. Vendors are encouraged to cash cheques upon receipt to avoid stale-dated cheques.
- Electronic Fund Transfers (EFTs): EFTs will be issued directly from the City and will appear on your bank statement, these payments will be identified differently, showing they are from City of Hamilton rather than Plooto. You will now receive payment remittance advice identified as City of Hamilton, Accounts Payable.
- No changes will be made to the way vendors are asked to submit invoices to the City, and these changes will not affect the amounts you receive.
If you require further assistance, please contact vendor support at [email protected] or call the Customer Contact Centre at 905-546-2489. We are here to help. Thank you for your continued patience and understanding.
Frequently Asked Questions
Moving forward with a focus on resilience and building back better, we are implementing a more robust finance and procurement solution to enhance the experience for our vendors and City staff. The City will continue to enhance the finance and procurement solution as part of this process.
This new system aims to create a better and smoother experience for our vendors and City staff. The City has prioritized the immediate needs of our vendors, our finance and procurement teams, and overall speed of deployment, when choosing this solution.
Cheque Issuance: Cheques will now be issued directly from the City of Hamilton and will feature City branding. Payment remittance advice will no longer be sent separately for cheque payments; instead, payment information will be included on the cheque voucher.
Plooto cheques previously issued will be accepted for a period of six months from the issuance date. After this period, uncashed cheques will be deemed stale-dated. Vendors should contact the City of Hamilton’s Accounts Payable team at [email protected] to request a new cheque if needed. Vendors are encouraged to cash cheques upon receipt to avoid stale-dated cheques.
Electronic Fund Transfers (EFTs): EFTs will be issued directly from the City of Hamilton. On your bank statement, these payments will be identified differently. You will receive payment remittance advice from the City of Hamilton, which will include details of the EFT payment.
There will be no changes to the way vendors are asked to submit invoices to the City, and these changes will not affect the amounts you receive.
Cheque Issuance: Cheques will now be issued directly from the City of Hamilton and will feature City branding. Payment remittance advice will no longer be sent separately for cheque payments; instead, payment information will be included on the cheque voucher.
Plooto cheques previously issued will be accepted for a period of six months from the issuance date. After this period, uncashed cheques will be deemed stale-dated. Vendors should contact Accounts Payable at [email protected] to request a new cheque if needed. Vendors are encouraged to cash cheques upon receipt to avoid issues.
If you have any questions or require further assistance, please contact our vendor support by emailing [email protected] or by calling the Customer Contact Centre at 905-546-2489 (CITY). We are here to assist you!
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