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      • Property
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          • Source Water Protection Restricted Land Use Application
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  • city Build, Invest & Grow
    • InvestinHamilton.ca
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      • Bids and Tenders
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        • Professional and Consultant Services Roster
        • Surplus Items Auction
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      • Real Estate
        • Inventory of City-Owned Properties
        • Properties for Sale or Lease
          • 10 Cormorant Road, Hamilton
          • 5 & 13 Lake Avenue South, Stoney Creek
          • 25-35 Trillium Avenue, Hamilton
          • 89 King Street East, Hamilton
          • 272 Sherman Avenue South, Hamilton
          • 350 King Street East, Hamilton
          • 1126 Garth Street, Hamilton
          • 1400 Baseline Road, Stoney Creek
          • 2200 Upper James St, Hamilton
          • Piers 5, 6 & 7 West Harbour Development Blocks
        • Real Estate Portfolio Management
    • Construction & Renovation
      • Construction in Your Area
        • Concession St and Mountain Brow Improvements Project
        • Dickenson Road Sanitary Trunk Sewer Project
        • Highland Road Reservoir Upgrades
      • Residential Building & Renovation
        • Applicable Law for Building Permit Applications
        • Building Permit Application Requirements
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        • Building Permit Review and Approval
        • Building Inspections
        • Dust Mitigation During Construction & Demolition
        • Hiring a Designer for Building Permit Drawings
        • Property Record Search
        • Residential Construction Requirements for Radon Gas Mitigation
        • Residential Infill Construction
        • Accessory Buildings
        • Additional Dwelling Units (ADUs)
        • Porches and Decks
        • Residential Fences
        • Swimming Pools
        • Tents
        • Building & Demolition Permits Activity
    • Downtown Entertainment Precinct
    • Hamilton Music & Film
      • Filming in Hamilton
        • Apply for a Film Permit
        • Filming Guidelines
        • Information for Residents and Businesses
      • Music in Hamilton
        • Musician Support Programs
        • Street Performers
        • The Anne Foster Windows
    • Housing Secretariat
      • Affordable Housing Development Project Stream
      • Housing Accelerator Fund
        • Additional Dwelling Unit and Multi-Plex Housing Incentive Program
        • Housing Acceleration Incentive Program
        • Rapid Transit Multi-Residential Rental Housing Incentive Program
    • Operating a Business
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      • Child Care Licensees
        • Canada-Wide Early Learning and Child Care Agreement
        • Child Care Document Submission
        • Early Years System
        • Fee Assistance
        • Funding Agreements
        • Funding Opportunities
        • Licensee Resources
      • Commercial Water & Sewer
        • Backflow Prevention Program
        • Construction Site and Wastewater Management
        • Sewer Use By-law
        • Small Drinking Water Systems
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        • Water Hauler
      • EarlyON Child and Family Centre Service Providers
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        • Qualified Teams & Staff Requirements
        • Serious Incident Reporting Policy
        • Services & Responsibilities
      • Health Requirements & Inspections
        • Child Care Centres
        • Cooling Towers
        • Drinking Water Haulers
        • Food Premises & Food Handling
        • Group Homes, Lodging Homes & Funeral Homes
        • Personal Service Settings
        • Public Swimming Pools & Spas
        • Residential Care Facilities
        • Selling Tobacco & E-Cigarettes in Hamilton
        • Smoke and Vape-Free Public Places and Workplaces
        • Tanning Bed Regulation
      • Workplace Policies & Programs
        • Healthy Eating in the Workplace
        • Mental Well-being in the Workplace
        • Physical Activity in the Workplace
        • Smoke & Vape-Free Workplace
    • Planning & Development
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      • Community Improvement Plans and Financial Incentives
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      • Development Charges
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      • Growth Planning (GRIDS)
        • Employment Land Review
        • GRIDS 2 and Municipal Comprehensive Review
        • GRIDS 2/MCR Urban Growth Survey
        • Land Needs Assessment
      • Heritage Properties
        • Built Heritage Inventory Strategy
          • Beasley Heritage Inventory Project
          • Downtown Dundas Built Heritage Inventory
          • Landsdale Neighbourhood Inventory
          • Melville Street Heritage Conservation District Plan
          • Places of Worship Inventory Review
        • Heritage Designation Process
        • Heritage Mapping & Resources
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      • Official Plan
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          • Phase 1a: Conformity Review - Urban Focus
          • Phase 1b: Major Transit Station Areas
          • Phase 2: Conformity Review - Rural & Natural Heritage System Focus
          • Phase 3: Official Plan Review - Local Objectives
        • Provincial Planning Matters
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Emergency Preparedness
Emergency Preparedness

During an Emergency

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  3. Emergency Services
  4. Emergency Preparedness
  5. During an Emergency
  • Emergency Services
  • Emergency Preparedness
  • After an Emergency
  • During an Emergency
  • Emergency Information in Different Languages
  • Preparing for Emergencies
    • Tips for Earthquakes
    • Tips for Flooding
    • Tips for Hazardous Materials
    • Tips for Power Outages
    • Tips for Tornadoes
    • Tips for Winter Storms

In an emergency, first responders will be working to ensure the safety of residents and to reduce the damage caused by the event. Emergency responders will work closely with utilities, businesses, provincial ministries and community partners to mount a coordinated response to the emergency.

When an emergency occurs, emergency responders will focus their initial efforts on helping people who need immediate assistance. If your neighbourhood is not in immediate danger, it may take time for responders to clear roads and restore utilities in your area.

When to Call 9-1-1

You should call for emergency help when:

  • You require the immediate response of police, fire and/or an ambulance
  • You have a life-threatening situation
  • You need to report a fire or other dangerous situation
  • A crime is in progress

Evacuations

For your protection, it may become necessary to evacuate an area impacted by an emergency. If you are asked to evacuate take:

  • Emergency kit
  • Emergency plan
  • Wallet and personal identification for each family member
  • A cellphone and charging cable
  • Pets
  • Essential medications and prescriptions

Shut off water and electricity if instructed to do so by authorities. Lock your home, and leave immediately and follow travel routes identified by authorities.

What you should do during an Emergency

When an emergency occurs you should:

  • Follow your emergency plan
  • Get your emergency kit
  • Make sure you are safe before assisting others
  • Listen to the radio or television for information from authorities and follow their instructions
  • Stay put until all is safe or you are ordered to evacuate
Icon of open book
What to Do

During an Emergency

If you are driving in emergency conditions:

  • Keep the radio on to hear important information and have a cellphone phone with you.
  • Follow the routes specified by officials.
  • Don’t take short cuts; they could lead you to a blocked or dangerous area.
  • Watch for fallen power lines, debris, damaged bridges or roads and dangling wires.
  • If your car gets stuck, remain calm and stay in your car. Also:
    • Keep fresh air in your car by opening the window slightly on the sheltered side, away from the wind.
    • You can run the car engine about 10 minutes every half-hour if the exhaust system is working well.
    • Beware of exhaust fumes and check the exhaust pipe periodically to make sure it is not blocked with snow. Remember, you cannot smell potentially fatal carbon monoxide fumes.

In a flooding emergency:

  • Travel very carefully, and only if absolutely necessary, through flooded areas.
  • If you must walk or drive in a flooded area, make sure you are on firm ground.
  • Roads may be washed away or covered with water.
  • If you come across a barricade or a flooded road, take a different route.
  • If you are caught in fast rising waters and your car stalls, leave it and save yourself and your passengers

Knowing what to do if you basement floods will help you remain calm and be better prepared to protect yourself and your home.
If you experience basement flooding you should consider:

  • Moving pets, as well as furniture, electrical appliances, equipment and other belongings to higher levels.
  • Making sure basement windows are closed. Remove or seal hazardous products like weed killers or insecticides.
  • Plugging basement sewer drains and toilet connection.

For information on Basement Flooding Prevention Tips visit Hamilton.ca/flooding

Knowing what to do during an earthquake will help you remain calm and be better prepared to protect yourself and help others.
During an earthquake you should consider the following:

  • If you are indoors, stay there, take cover under a heavy table, desk or any solid furniture and hold on. In a hallway, crouch down against an inside wall.

  • Avoid doorways. Doors may slam shut and cause injuries.

  • Protect your head and face. Move away from windows, glass partitions, mirrors, fireplaces, bookcases, furniture and light fixtures.

  • If in a wheelchair, lock the wheels and protect the back of your neck and head.

  • Do not use elevators. If you are in an elevator during an earthquake, hit the button for every floor and get out as soon as you can.

  • Take cover immediately wherever you are when an earthquake starts and stay there until the shaking stops.

  • Expect aftershocks - they may occur for some time after the initial quake.

Your response to an emergency involving a hazardous spill or fire resulting from the spill should be the same as in all other emergencies but you may be evacuated. Listen for instructions from local emergency response officials and be prepared to Shelter in Place. A hazardous material can be defined as any material that, because of its quantity, concentration, or physical or chemical characteristics, may pose a hazard to human health or the environment.

Hazardous materials include these categories:

  • Flammable and combustible materials
  • Toxic materials
  • Corrosive materials
  • Oxidizers
  • Aerosols
  • Compressed gases

Shelter in place

Local authorities will advise you to stay in your home during an emergency when the air outside is not safe to breathe. They will ask you to Shelter in Place. This means ‘stay inside’.

When asked to shelter in place, you need to:

  • Close all windows and doors
  • Place wet towels under doors to help prevent smoke or fumes from entering
  • Turn off fans, heating and air conditioning systems
  • Close the fireplace damper and do not use the clothes dryer
  • Locate your emergency kit
  • Move to an interior room above ground level
  • Tape around windows, air ducts and vents
  • Listen to tv or radio for updates and do not go outside until authorities say it is safe to do so

To estimate how far away the lightning is, count the seconds between the flash of lightning and the thunderclap. If you count less than thirty seconds between the flash and the bang, take shelter immediately and remain there for 30 minutes after the last rumble. This is called the 30/30 rule.

If you are outside:

  • Take shelter in a building or depressed area such as a dry ditch or a culvert, but never under a tree.
  • If you are caught in the open, do not lie flat but crouch in the leap-frog position and lower your head; you do not want to be the tallest object in the area.
  • Do not ride bicycles, motorcycles or golf carts, or use metal shovels or golf clubs as they conduct electricity.
  • If swimming or in a boat, get back to shore immediately.
  • If you are in a car, stay there but pull away from trees which could fall on you.

If you are inside:

  • Stay there but away from windows, doors, fireplaces, radiators, stoves, sinks, bathtubs, appliances, metal pipes, telephones (you can use a cellphone) and other materials which conduct electricity.
  • Unplug radios, televisions and computers and use a battery or crank powered radio instead.

If you experience a power outage you should consider:

  • The refrigerator will keep food cool for four to six hours, depending on the kitchen temperature.

  • Remember that meat, dairy and frozen foods can be hazardous if not stored properly.

  • Using up perishables and foods from the refrigerator first, next use foods from the freezer, then non-perishables.

  • A full freezer keeps food frozen for about two days; covering with blankets will provide extra insulation.

  • For emergency cooking, use a barbeque, charcoal grill or camp stove, outside only. 

A power outage may leave you without heat or cooling. During cold weather, to prevent pipes from freezing and bursting, you should drain them and shut off the main water supply. Before you drain your pipes, you may want to collect water in clean containers for emergency drinking and cleaning purposes.

Hot, humid weather combined with a cold front could be a sign that a tornado is brewing and may be accompanied by lightning, high winds and hail. Dar, often green-tinged skies are an indicator of possible tornado activity nearby. A funnel cloud hanging from a dark cloud may be visible before the tornado actually occurs.

When a tornado develops you should consider:

  • If you are at home, go to the basement or take shelter in a small interior ground floor room such as a bathroom, closet or hallway or protect yourself by taking shelter under a heavy table or desk.
  • Stay away from windows and outside walls and doors.
  • At the office or in an apartment building, take shelter in an inner hallway or room, ideally in the basement or the ground floor.
  • Do not use the elevator.
  • Avoid buildings such as gymnasiums, churches and auditoriums with free-span roofs.

Do not get caught in a car or mobile home. If you are driving and spot a tornado in the distance, take shelter elsewhere, such as a building with a strong foundation. If no shelter is available, lie down in a dry ditch, away from cars or mobile homes. Get as close to the ground as possible, protect your head and watch out for flying debris.

A winter storm means there is a potential for heavy snow or significant ice accumulations. A Winter Storm Watch is issued by Environment Canada when conditions are favourable for the development of hazardous conditions. These bulletins may be issued 48 to 60 hours in advance. When a winter storm watch is in effect, listen to the radio or television or follow social media alerts for information or instruction.

You should also consider:

  • When a winter storm hits, stay indoors.
  • If you must go outside, dress for the weather.
  • If you must travel during a snowstorm, do so during the day and let someone know your route and arrival time.
  • Make sure you have your emergency car kit.
icon of a megaphone
News & Alerts

Where to get information during an emergency

Through established partnerships with local media, we will provide regular bulletins and updates to the public on the status of the emergency, action we are taking in responding to the emergency, and any safety information or directives to the public. We will also post updates on our website and provide information through the City’s Customer Contact Centre at 905-546-2489 (CITY). Keep in mind that during a power outage the only way to get information may be by using a crank or battery-powered radio or using your charged cellphone

Local Radio Stations

  • 102.9 K-Lite FM
  • Y108 FM
  • Energy 95.3 FM
  • KX 94.7 FM

Local Television

  • CHCH
  • Cable 14

Local Newspaper

  • The Hamilton Spectator

     

The City of Hamilton

  • Customer Contact Centre 905-546-2489 (CITY)
  • X @CityofHamilton
  • Updates on this website
Date modified
April 30, 2025
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