ATS Eligibility & Registration

These services are available through ATS:

Eligible persons can access an accessible, shared-ride service provided through a third-party contractor (DARTS). The service provides door-to-door transportation from one accessible building entrance to another accessible building entrance.

• Drivers will assist passengers in and out of vehicles and assist passengers between the vehicle ad the exterior set of accessible doors at the place of trip origin and trip destination.
• At other than private residences, the drive will also assist passengers to and from a lobby or designated waiting area that is reasonably close to the outer accessible entrance door.
• Please note, for some private properties (e.g., malls), service is provided to designated entrances for safety and to avoid busy roadways.

The Taxi Scrip Program is offered in conjunction with DARTS service, providing subsidized taxi fares to eligible City of Hamilton residents only.

Training is available to Conditional and Temporary ATS Registrants who are interested in learning how to use HSR, including route training, instruction and practice boarding the HSR vehicles using your wheelchair or scooter.

Please ensure the most up-to-date form is being used. Outdated forms may not be accepted. It will take up to fourteen (14) calendar days to determine eligibility for service.

1. Print off the applicable ATS application:

• ATS Application Form - General(PDF, 711.56 KB)
• ATS Application Form - Residents of Long-Term Care(PDF, 621.5 KB)

2. Review all sections of the ATA application to ensure you have fully completed them:

• Part 1A to 1G (pages 1 to 5) - to be completed by applicant.
• Part 2A and 2B (pages 6 to 8) - must be completed by one of the following Health Care Professionals: Physician, Nurse Practitioner, Registered Nurse (RN), Chiropractor, Physiotherapist, Occupational Therapist, or regulated/licensed MSW (Master of Social Work).
• Part 3 (page 9) - optional, if authorization is needed to share information with other transit properties.

3. Submit your application by mail, fax or email.

• You may have to go for a third party functional assessment to determine eligibility.
• ATS will tell you if you are eligible as per the eligibility criteria.
• Incomplete applications will be returned to you, or you may be contacted by ATS for further information.

If you disagree with the ATS decision regarding eligibility, complete the Accessible Transportation Services (ATS) Eligibility Appeal Form and send it to ATS by mail, fax or email.

Your appeal will be reviewed by the Eligibility Appeal Panel, that will make a final decision about your eligibility. You will be told the date of your hearing. You and another person may attend the hearing to discuss your appeal. If you have additional materials you want to share you must bring at least 3 copies. You must arrange your own transportation to the appeal hearing.