Hamilton Utilities Billing | City of Hamilton

Alectra customers with pre-authorized payment

Re-enrol for pre-authorized payment with HUB

Customers currently enrolled in pre-authorized bill payments with Alectra, will need to re-enroll with Hamilton Utilities Billing before March 20, 2026. Forms can be submitted by prepaid, addressed envelope or dropped off in-person.

HUB Pre-authorized Payment Form(PDF, 295.43 KB)

For an accessible version of the pre-authorized payment re-enrolment form call 905-546-8630 or email [email protected]

Beginning April 2026, Alectra Utilities will discontinue its water, wastewater and storm water billing services for three municipalities, including the City of Hamilton.

The City of Hamilton will take over billing services transitioning water, wastewater and stormwater utility billing from Alectra Utilities. This will enable the Hamilton Utilities Billing (HUB) team to manage water meter reading, billing and customer service. This change reflects the City’s ongoing commitment to improve efficiency, make services more transparent and easier to access, while allowing Alectra Utilities to focus on electricity delivery.

Note: Customers who receive their electricity billing from Alectra will continue to do so after April 2026. Account numbers and payment methods will remain the same.

Watch this short HUB Pre-authorized Payment explainer video

Pre-Authorized Payments

Customers currently enrolled in pre-authorized bill payments with Alectra, will need to re-enrol with Hamilton Utilities Billing before the transition in April 2026. If you would like to continue this convenient bill payment method, please do so before March 20, 2026, to allow sufficient processing time.

Existing pre-authorized payment arrangements with Alectra will not transfer automatically. To support a smooth transition, all affected residents have been mailed step-by-step instructions outlining how to transfer their pre-authorized payment to Hamilton Utilities Billing ahead of the transition, along with a prepaid, addressed envelope for convenience.

Submitting HUB Pre-authorized Payment Form

Download, print and complete the application form(PDF, 295.43 KB)
Mail the completed form in the prepaid, addressed envelope to PO Box 7703 Stn. Adelaide, Toronto, ON, M5C 0C6
Completed forms can also be mailed to or dropped off in-person at the service counters at:
- Hamilton City Hall - 71 Main St W, Hamilton, ON L8P 4Y5
- Hamilton Water - 330 Wentworth St N, Hamilton, ON L8L 5W2

For an accessible version of the pre-authorized payment re-enrolment form email [email protected] or call 905-546-8630

If you need another copy of the form with a prepaid, addressed envelope, please contact customer service at 905-546-8630.

If you would like to re-enrol with the City, we encourage you do so before March 20, 2026, to allow sufficient processing time and avoid water payment disruptions. You can email [email protected] for more information on re-enrolment or call 905 546 8630 for HUB Customer Service Support.

If you do not re-enrol in pre-authorized payments before March 20, 2026, your water bill payments will no longer be withdrawn automatically from your bank account. You will be responsible for paying your April 2026 and all future bills using one of the other payment options available.

If you miss the March 20, 2026, deadline and still wish to re-enrol, it will take effect on the next billing cycle post re-enrolment.

The Toronto PO Box is a secure mail service used to safely receive and process high volumes of sensitive financial documents. It helps ensure reliable service for the City and residents. Please note, it is not a customer service office or billing centre.

Residents also have the option to mail or drop-off PAP re-enrolment forms at 330 Wentworth Street North, Hamilton, Ontario, L8L 5W2 or Hamilton City Hall, 71 Main Street West, Hamilton, Ontario, L8P 4Y5.

If you do not re-enrol in pre-authorized payments before March 20, 2026, your water bill payments will no longer be withdrawn automatically from your bank account. Instead, you will be responsible for paying your water bills using one of the other payment options. The other payment options include:

Online or telephone banking (with HUB account number provided on your first bill)
Credit card (Visa and Mastercard only. Fees apply and credit cards may be used for single payments only, not recurring payments)
By mail (cheque payable to “Hamilton Utilities Billing”)
Through your bank (online, telephone or in-person)

With the upcoming transition, the City of Hamilton requires a new PAP authorization. Re-enrolment confirms resident consent, supports compliance with updated banking and privacy regulations and allows the City to continue offering a smooth, reliable billing experience using a preferred payment method.

Paperless eBilling

With Hamilton Utilities Billing’s online Customer Portal, you can get your bills by email, access them anytime, and help reduce paper waste.

Already paperless with Alectra? You don’t need to do anything - you’ll continue to receive your bills by email with HUB.
Want to switch to paperless now? Before April 2026, you can sign up through the Alectra website alectrautilities.com.

After April 2026, visit my.hamilton.ca, to create your account and select the paperless billing option.

Date modified

March 05, 2026