Tax Certificate Information
Call 905-546-2489
Email [email protected]
TCOL Customer Support
For questions related to the TCOL tool or for technical support:
Call 1-866-367-7648
Email [email protected]
Web apicanada.com/tcol
The City of Hamilton collects information under the authority of Section 352 of the Municipal Act, 2001. Any personal information collected for Tax Certificates will be used to set up an account with Dye &Durham (the third-party service provider used to provide this service) and/or to conduct or email updates on the status of Tax certificate(s). By providing your email address, you are consenting to receiving emails from the City of Hamilton and/or their agents/contractors regarding updates on your Tax Certificate(s), which might include changes to the method of issuing tax certificates, or updates regarding property tax in relation to your Tax Certificate(s).
Questions about the collection of this personal information can be directed to Manager of Taxation, Corporate Services, 71 Main St W, 905-546-CITY and [email protected].
A tax certificate is a legal document that provides detailed property tax roll information, including:
- Property taxes levied
- Property tax arrears
- Upcoming property tax installments
Tax certificates are typically purchased by lawyers handling property sales or when a mortgage is being approved for a property.
Purchasing a Tax Certificate
Tax certificates are accessible online through the Tax Certificate Online (TCOL) Tool. This real-time system replaces manual processes, providing faster, 24/7 access to property tax information 365 days a year. Written requests to the City for tax certificates will no longer be accepted.
Create an Online Account
Visit account.apicanada.com/register and complete the online registration form to create a free account.
Order a tax certificate
Login to your TCOL account to order tax certificate(s) from any participating municipality.
- You will need
- email address
- credit card
- property roll number, or municipal property address.
- Total fee: $99.35 per certificate
- There is no minimum order requirement.
Payment and accessing your Certificate(s)
- Payment is completed securely with a credit card. Print the receipt for your records.
- Tax certificate(s) will be available in your account within minutes after payment is processed.
Tax Status Updates
For an update on a previously purchased tax certificate:
- Call 905-546-2489 or email [email protected] for a free verbal update within three months of purchase
- Order a new tax certificate (fees apply).
Timing of transactions
- Tax certificates ordered in the first five business days of the month will reflect transactions up to the previous month-end.
- Current-month penalties, interest, or payments made at the beginning of the month may not be included.
Accessibility
For Alternate formats of this document are available upon request. To request an alternate format, email [email protected] and specify the format that best meets your accessibility needs. Hard copies can also be mailed upon request.
The City of Hamilton does not process payments for tax certificates. Payments are handled by our third-party vendor, Dye & Durham, in partnership with Moneris, one of North America’s leading payment processors, to allow payment using a credit card.
- Moneris uses secure technology to process credit card transactions.
- Credit card information is not stored on their systems.
- Payments are securely vaulted, similar to a digital wallet, through the Moneris app.
Note: TCOL Tool is through a third-party website apicanada.com
Property ownership changes
We update ownership records upon receiving:
- Copy of the deed, or
- Written direction from the purchaser’s lawyer after closing, or
- Municipal Sales Listing from the Municipal Property Assessment Corporation (MPAC).
Paying property taxes via online banking
When making a payment, Use the first 11 digits of the roll number after "2518".
For example:
- Roll number on the tax certificate: 2518 140-123-45678-0000
- Roll number for payment: 14012345678