Hidden Disabilities Sunflower on HSR

HSR is proud to support the Hidden Disabilities Sunflower program. The Sunflower on HSR will help you feel supported when using transit if you live with a non-visible disability. 

A non-visible disability can include, but is not limited to, autism, anxiety, chronic pain, hearing or vision loss, dementia, epilepsy, learning difficulties, and mental health conditions. These disabilities can affect how someone moves, communicates or travels.

How It Works

You can choose to wear a Sunflower lanyard or wristband when riding the bus or connecting with HSR staff at events in the community. The Sunflower symbol lets HSR Operators and staff know you may need extra time, patience or help when using our service or connecting with our staff. You do not need to explain your disability to wear the Sunflower.

The Sunflower is also a discrete way for our customers to communicate with each other, fostering awareness, empathy, and understanding of hidden disabilities and promote respectful riding on HSR. 

You can wear the Sunflower anytime, but when you wear it when connecting with HSR staff on buses, in terminals, at the customer service counter, and during community events. HSR staff will understand what it means and be ready to ask, “How can I help you?”.

Please remember, wearing a Sunflower lanyard or wristband is your choice and you do not need to disclose your disability to HSR staff or other passengers.

Get a Sunflower Item

If you have a non-visible disability and would benefit from extra support when travelling, get your Sunflower lanyard or wristband by visiting HSR Customer Service.

Hamilton GO Centre
36 Hunter Street East, Hamilton. 
Email [email protected] 
Call 905-528-4200

Hidden Disabilities Sunflower is a global program supporting individuals with non-visible disabilities, conditions, and chronic illnesses. Launched in the UK in 2016 and now recognized in over 90 countries, it helps thousands of organisations, including 330+ airports and 23 airlines, advance disability inclusion. The subtle, voluntary Sunflower symbol signals a need for support. Learn more at hdsunflower.com