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    • Starting a Small Business
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Ontario Works

Receiving Ontario Works

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  3. Financial & Stability Supports
  4. Receiving Ontario Works
  • Financial & Stability Supports
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  • Apply for Ontario Works
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  • Receiving Ontario Works
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Contact Us

Providing excellent service is important to us. If you would like to provide comments or feedback on any of the services you have received:

[email protected]

Call 905-546-2424
ext. 4156

Related Links
  • Ontario.ca/SocialAssistance
  • Find Ontario benefit programs you may be eligible for
  • Ontario Benefits and financial support
Positive young female gestures as she talks with a female client. The woman smiles warmly as she talks with the young woman.

Rights and Responsibilities as an Ontario Works client

The Ontario Works program strives to balance client needs with individual responsibility. Knowing what to expect and what you need to do under the program will help ensure that you get the support you are entitled to.

Learn your rights and responsibilities

The following information is for those who are receiving Ontario Works benefits.

Forms
Information for clients

General Forms for Ontario Works Clients

Authorization to Pay Rent Directly to Landlord Fillable form (PDF, 190.49 KB) Landlord Information Request Fillable Form (PDF, 199.04 KB) Wage Verification Fillable Form (PDF, 265.49 KB) Housing Stability Benefit Request Form (PDF, 306.22 KB) Authorization for Direct Deposit/Direct Deposit Request (English) (PDF, 1.1 MB) Demande de dépôt direct (Authorization for Direct Deposit) (PDF, 1.11 MB) Statement of Income (SOI) and Changes Report (PDF, 1.75 MB) Rapport sur l'état des revenus et les changements (Statement of Income and Chan… (PDF, 1.76 MB) Instructions – Business Income and Expense Report (2793) (English & French) (PDF, 567.06 KB) Business Income and Expenses Report (PDF, 2.26 MB) Overpayment Pre-Authorized Payment Plan Fillable form (PDF, 910.18 KB)

Youth Forms for Ontario Works Clients under 18

Youth Disclosure Fillable Form (PDF, 1.7 MB) Secondary School Liaison Sheet Fillable Form (PDF, 192.14 KB) Responsible Adult Agreement Fillable Form (PDF, 2 MB)

Are you using a mobile device? You will need to download a free mobile app and PDF viewer to complete the fillable forms. iOS users please use Chrome browser instead of Safari to download the file.

Call 1-800-808-2268

You will receive a 9-digit member ID and a 4-digit PIN number in two separate mailings. Both of these numbers are required to access your case file. This service is available:

Monday to Friday from 8 am to 9 pm
Saturday and Sunday from 12 noon to 5 pm

To Reset PIN: Press 1 – English instructions, Enter your 9 digit Member ID, Press 0 for the Help Desk and they will reset your PIN.

You can receive information about:

  • Most recent cheque date and amount
  • Previous cheque history (payments within the last 45 days)
  • Current overpayment balance (if applicable)
  • Case status (ongoing, suspended or terminated)

All Ontario Works monthly cheques and direct deposits will be dated and cashable for the last business day every month effective immediately. If any questions, please speak with your case manager.

Benefit Month Client and Pay Direct Payment Date Additional Benefit Vendor Payment Date
January December 30, 2022 January 16, 2023
February January 31, 2023 February 10, 2023
March February 28, 2023 March 16, 2023
April March 31, 2023 April 14, 2023
May April 28, 2023 May 17, 2023
June May 31, 2023 June 15, 2023
July June 30, 2023 July 14, 2023
August July 31, 2023 August 16, 2023
September August 31, 2023 September 14, 2023
October September 29, 2023 October 17, 2023
November October 31, 2023 November 17, 2023
December November 30, 2023 TBD

Do not complete and sign the SOI before the 16th of each month as all income must be declared from the 16th of the previous month to the 15th of the current month. 

The SOI can be dropped off at the closest OW office or mailed to the office location indicated on the SOI. 

If you have more than two members of your family that are working, either request an additional SOI form from reception or copy the one you receive in order to record all earnings of all family members. 

If your Statement of Income is not received by the 16th of each month, or if it is not complete or correct, there may be a delay in your Ontario Works Financial Assistance.

If you are not sure how to report your income, contact your Case Manager.

1. You are not required to submit a Statement of Income (SOI) if you have been advised by your Case Manager. This may occur if:

  • You do not have any income or earnings to report

  • Your income does not change on a monthly basis (Canada Pension Plan, Support payments that are the same each month, roomer or boarder income etc.)

2. You must continue, or start, to submit a Statement of Income (SOI) on the 16th of each month, if:

  • You have a new source of income (attach your income stubs to your SOI)

  • You have ongoing earnings and/or training allowances (attach your pay stubs to your SOI)

  • You have casual earnings from employment (attach your pay stubs to your SOI)

  • You have income that changes amounts on a monthly basis

Review the instructions on how to complete a Statement of Income (SOI)(PDF, 384.01 KB)

There are benefits available to help you pay for job start-up costs like new clothes, work boots, a haircut, tools and day care. If you have been receiving assistance for 3 months or longer, you can earn up to $200 each month without it affecting your assistance. Every dollar you earn over $200 will reduce your income support by $.50.

For example - your monthly earnings is $350. You keep the first $200 without affecting your assistance. From the remaining $150, only $75 would be deducted from your income support. 

Speak to your Case Manager about this and other benefits that may be available to you.

Date modified
January 24, 2023
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