Corporate Asset Management
City Services & Assets Review
The City is conducting Services & Assets Surveys to get resident feedback ensuring that City Services align with your needs.
The City of Hamilton delivers many important services to residents, visitors, business owners, students and tourists. These services are dependent on infrastructure such as transit, roads, bridges, city facilities and clean water and wastewater treatment. How the City's infrastructure is managed throughout its life becomes a critical foundation in our ability to offer great services.
Asset Management is not just about the physical assets, but also the services provided and how the assets deliver on the agreed upon levels of service.
Good asset management planning allows municipalities to stretch capital and operating dollars by helping to make well-informed, evidence-based decisions. It's about making the right infrastructure investments in the right places, at the right time to meet required levels of service in the most cost-effective manner for present and future customers.
Benefits of Asset Management
The benefits of having good asset management practices in place include enhanced customer service, improved financial efficiency, allowing for more effective management of risk, driving accountability and effective and sustainable decisions being made on behalf of residents.
Asset Management Engagement
Corporate Asset Management began releasing Customer Levels of Service Surveys in 2022 though Engage Hamilton. Additional engagement opportunities will continue to be made available to gather feedback on additional City assets and services. Engagement questions are both service based (how the customer experiences the service) and asset based (the state of assets themselves). This feedback will help the City set service levels based on user experiences and expectations.
In compliance with Ontario Regulation 588/17: Asset Management Planning for Municipal Infrastructure, under the Infrastructure for Jobs & Prosperity Act, the City has taken a number of steps to advance asset management in Hamilton.