If you have sustained damage to your property as a result of sewer backup, watermain break or construction projects in your neighbourhood, you should take the following steps:
- Protect your property from further damage if possible
- If you choose to remove any property from the affected area be aware of electrical hazards.
- Document your damages with photographs, original invoices and bills of sale.
- Keep any damaged property for inspection.
Contact your Insurance Company
You should contact your insurance company, as your policy may provide coverage for your damages. If so, your insurance company can pursue any party they believe to be responsible for the damages. This may be the quickest way to recover any costs and have repairs made.
Contact the City
Contact the City of Hamilton if you wish to make a claim against the City for property damage. For sewer backup claims, we will only consider a claim if the blockage that caused the backup was within the City sewer.
Submit a Property Damage Claim
Each claim will be examined individually and judged on its own merits.
Your letter should describe:
- What was damaged and how it happened
- The date and time of the occurrence
- Contractors, equipment or operators (if applicable)
- Include your name, address and telephone number where you can be reached.
Submit your claim in a written letter to:
City of Hamilton
Risk Management Services
50 Main St. East, 4th Floor
Hamilton, Ontario L8N 1E9
After you submit a claim
When Risk Management Services receives your claim, they start an investigation. You will receive notice in the mail to let you know your claim has been received. A decision will be made when all of the information has been reviewed and you will be advised as quickly as possible. Payment of a claim is contingent upon legal liability on the part of the City.
Powerful storms with winds can cause damage to trees. If trees have been damaged due to inclement weather, possibly blocking City streets and roads, please call 905-546-2489 to report the situation. If trees are down on roadways, please be cautious due to live electrical wires.
When you report storm damage, we will come out to evaluate the damage, record information and take pictures. All reports will be completed according to priority. For example, trees fallen on energized conductors or trees that pose a danger to others will be addressed first.