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Environmental Health & Hazards

Cold Alerts & Community Response

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Thermometer in a snowbank reading -20 degrees.

The Medical Officer of Health for the City of Hamilton issues a Cold Alert when:

  • The temperature drops, or is expected to drop below -15°C (5°F)
  • The temperature feels like -20°C (-4°F) with wind chill

Wind chill is important because no matter what the thermometer says, the wind makes it feel colder. The stronger the wind, the colder you will feel and the higher the risk of frostbite and hypothermia.

What to do during a Cold Alert

The best place for you during a Cold Alert is indoors.  If you must be outside during a Cold Alert:

  • Dress in layers of clothing. Keep inner layers dry. Wet clothing increases the risk of cold injury.
  • Protect you face, ears and hands with a scarf, hat, and gloves
  • To protect your feet, socks must be dry. Wool is a good material to keep your feet dry.
  • Drink warm fluids, but avoid caffeine and alcohol
  • Avoid strenuous exercise

The Hub will be open 10pm to 10am overnight every night from now until March 31, in addition to their normal operating hours 5pm to 9pm, seven days a week. 

Community Cold Response
Warm Places
Ongoing Community Resources

A Cold Alert triggers a Community Cold Response, which is put into effect by a number of community agencies as well as the City of Hamilton. When a Cold Alert is called, there is a focus on promoting access to safe and warm shelter to those on the street and for individuals living in vulnerable conditions with limited heat.  During a Cold Alert:

  • Residents should check on neighbours who may be at risk to make sure they have heat.
  • Select City of Hamilton Recreation centres and Hamilton Public Library branches are opened as Warm Places. Please check the Warm Places tab for details.  Staff have shelter information if shelter is needed. Community drop-in programs and other support services are available so people can access a warm place.
  • Community agencies support this effort by:
    • Partnering with local organizations who can help people access shelter.
    • Receiving and redirecting calls from the public about people on the street who may need shelter.
    • Monitoring shelter space and availability

If you are in need of supports or are a resident who has concerns about an individual who may require supports or shelter, please refer to the Ongoing Community Resources tab above for area shelters, drop-ins and other services.

Resident questions about the Community Cold Response may be directed to City of Hamilton Customer Service at 905-546-2489.

If you observe someone you feel is in imminent danger, please contact emergency services at 911.

Young woman wear a knit hat and under a blanket, calling landlord to complain about low temperature

Did you know?

Hamilton’s Heat By-law No. 04-091(PDF, 285.71 KB) requires landlords to keep the air temperature of at least 20°C in all liveable spaces between September 1 and May 31. 

If someone’s rented unit is not being kept at this temperature, they may file a complaint unless the lack of heat is caused from the failure of a tenant to pay for the service which is part of their tenancy agreement.

Municipal Law Enforcement
Hours of operation: Monday to Friday, 8:30 am to 4:30 pm
Phone: 905 546-2782 or after hours 905-546-2489

During a Cold Alert, the following Recreation Centres will be open as warm places during regular customer service hours:

  • Ancaster Rotary Centre, 385 Jerseyville Rd W, Ancaster
  • Bennetto Community Centre, 450 Hughson Street North
  • Bernie Morelli Recreation Centre, 876 Cannon St E, Hamilton
  • Central Memorial Rec Centre, 93 West Avenue S, Hamilton
  • Dalewood Recreation Centre, 1150 Main St W, Hamilton
  • Dominic Agostino Riverdale Community Centre, 150 Violet Dr, Hamilton
  • Dundas Lions Memorial Community Centre, 10 Market St S, Dundas
  • Huntington Park Recreation Centre, 87 Brentwood Dr, Hamilton
  • Norman “Pinky” Lewis Recreation Centre, 192 Wentworth St. N., Hamilton
  • Sackville Hill Senior Centre, 780 Upper Wentworth St, Hamilton
  • Stoney Creek Recreation Centre, 45 King St W, Stoney Creek
  • Valley Park Community Centre, 970 Paramount Dr., Stoney Creek
  • Westmount Recreation Centre, 35 Lynbrook Dr, Hamilton

During a Cold Alert, the following branches of the Hamilton Public Library will be open as warm places during regular customer service hours:

Central Library
Monday to Thursday, 9 am to 8 pm
Friday, 9 am to 6 pm
Saturday, 9 am to 5 pm
Sunday, 12 noon to 5 pm

Dundas, Red Hill, Terryberry, Turner Park, Valley Park, Waterdown
Monday to Thursday, 9 am to 8 pm
Friday, 9 am to 6 pm
Saturday, 9 am to 5 pm.

Dundas, Terryberry, Valley Park (only)
Sunday, 1 pm to 5 pm

Ancaster, Barton, Binbrook, Concession, Kenilworth, Locke, Parkdale, Saltfleet, Sherwood, Stoney Creek, Westdale
Monday to Thursday, 9 am to 7 pm
Friday 9 am to 6 pm
Saturday 9 am to 5 pm

Carlisle, Freelton, Greensville, Lynden (*Extended Access)
Monday to Thursday 9 am to 8 pm
Friday, 9 am to 6 pm
Saturday, 9 am to 5 pm

*Registered Members can access branch outside Staffed hours, with a library card and PIN number.

Mount Hope
Monday, Wednesday, Friday, 1 to 6 pm
Tuesday, Thursday, 10 am to 3 pm
Saturday, 12 noon to 5 pm

Visit www.hpl.ca/hours for branch address information.


During a Cold Alert, the following community organizations will be open as additional / expanded warm places during the specific hours of operation listed below:

The Hub
78 Vine Street, Hamilton, ON (at Vine and Park)

The Hub will operate drop-in services 10 pm to 10 am overnight every night from now until March 31, in addition to their regular operating hours 5 pm to 9 pm, seven days a week. 

  • Warming space provided, no overnight beds
  • Coffee & light snacks
  • Space subject to availability

For questions/further information call 365-833-7854

The expansion of the overnight drop-in at The Hub through March 31 complements other ongoing drop-in programs in Hamilton’s homeless serving system including :

  • Hamilton Regional Indian Centre – (407 King Street W) -  Monday to Friday 8:30 am to 6:30 pm
  • YWCA Carole Anne’s Place (overnight drop in 10 pm to 9 am for women and non-binary individuals)
  • Mission Services Willow’s Place (women, daily from 9 am to 8:30 pm)
  • Wesley Day Centre (Monday to Friday 8:30 am to 4 pm)
  • Living Rock Youth Resources (youth, daily drop-in 1 pm to 4 pm)

 

Good Shepherd Family Centre
​Housing focused shelter and support for families experiencing homelessness. Interpretation services are available upon request.
143 Wentworth Street South, Hamilton, Ontario  L8N 2Z1
Phone: 905-528-5877

Good Shepherd Centre
135 Mary Street, Hamilton, Ontario L8R 1K4
Phone: 905-528-9109

Mission Services Men's Residence
325 James Street North, Hamilton, Ontario L8L 1H3
Phone: 905-528-7635

Salvation Army Booth Centre
94 York Boulevard, Hamilton, Ontario L8R 1R6
Phone: 905-527-1444

Interval House Hamilton
A transition house for women and children fleeing domestic violence. Provides meals, emergency clothing and personal needs, 7 days a week.
630 Sanatorium Road, Hamilton, Ontario L9C 7S7
Phone: (crisis line) 905-387-8881 | (business line) 905-387-9959

Good Shepherd Martha House
Emergency shelter specializing in the care of victims of domestic violence. A 28 bed security-equipped transition house for women and children in crisis.
25 Ray Street North, Hamilton, Ontario L8R 2X5
Phone: 905-523-6277 | 905-523-8895

Good Shepherd Mary's Place
20 Pearl Street North, Hamilton, Ontario L8R 2Y8
Phone: (crisis line) 905-523-6277 | (business line) 905-540-8000

Native Women's Centre
Provides safe emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation, with or without children, who are experiencing a crisis in their lives due to family violence, homelessness, or conflict with the law.
Phone: 905-664-1114

Inasmuch House
Emergency shelter for abused and homeless women and their children, as well as female teenagers over the age of 16.
Phone: (crisis line) 905-529-8600 | (business line) 905-529-8149

St. Joseph’s Healthcare - Womankind Addiction Service
Emergency shelter for single women and addiction support
Phone: 905-545-9100

 

Notre Dame House
There are 11 beds available for males and 9 beds available for females. Laundry facilities and meals are provided. Additional services are provided through their resource centre from 9 to 5 pm daily. These include school, employment counselling, addictions counselling, public health nurse.
14 Cannon Street West, Hamilton, Ontario L8R 2B2
Phone: 905-308-8090

Carole Anne's Place - YWCA (women and non-binary individuals only)
75 MacNab Street South, Hamilton, Ontario L8P 3C1
Hours of operation: 10 pm to 9am daily on a first come, first served basis.
Low-barrier drop-in for unsheltered women and non-binary individuals with access to meals, showers and basic needs, low barrier health care, harm reduction and withdrawal management services and safe drug use space.
Phone: 905-517-9326 or 905-522-9922 (phones answered between 10 pm and 12 noon)


Living Rock Youth Resources (youth ages 13-25)
30 Wilson Street, Hamilton, Ontario, L8R 1C5
Hours of operation: open 7 days a week for various drop in programs, meals, groceries, hygiene products,  shower access.
Offers drop-in programs daily from 1 to 4 pm.
Phone: 905-528-7625 (ROCK) 


The Hub
78 Vine Street, Hamilton, ON (at Vine and Park)
Regular hours of operation: Daily from 5 pm to 9 pm

  • Daily from 5 pm to 9 pm
  • Daily overnight drop-in hours 10 pm to 10 am until March 31, 2023

Hamilton Regional Indian Centre
407 King Street W, Hamilton, ON
Regular hours of operation: Monday to Friday 8:30 am to 6:30 pm


Mission Services Willow’s Place (women-identifying only)
196 Wentworth Street North, Hamilton, Ontario
Hours of operation: 9 am to 8:30 pm
Phone: 905-528-5100 ext 1200


Wesley Day Centre
Offers a drop-in centre for individuals 22 years of age and older
52 Catherine Street North, Hamilton, ON - Ground floor entrance off Rebecca Street only
Phone: 905-528-5629 x195
Email: [email protected]

Offers a drop in for people who are vulnerable and at risk in the community. Offers meals and washrooms. Staff offer advocacy, counselling and referral service.

Hours of operation:

  • Monday to Friday, 8:30 am to 4 pm

Social Navigator Program (SNP) - Mobile Team

Program Coordinator: Call 905-719-0406

The Social Navigator Program is a partnership between Hamilton Police and Hamilton Paramedics that connects and supports individuals through a referral process by engaging all social and healthcare agencies in the City of Hamilton. Priority is given to individuals with high police interaction or ambulance transports. To discuss a potential referral please call the Program Coordinator. Please note, the SNP Officer does not offer an emergency response so 911 would be the best way to reach police.

Housing Focused Street Outreach Team (HFSO)

To support people experiencing unsheltered homelessness, the City of Hamilton’s Housing Focused Street Outreach (HFSO) team works seven days per week to support people who are unhoused. This team works towards establishing trusting relationships with individuals in order to assess their needs, protect their safety, connect them to broader community resources including shelters, and help them develop housing plans and housing readiness. While HFSO is not a crisis response, HFSO will engage individuals throughout the City of Hamilton. Referrals to HFSO can be made via [email protected]

Mental Health Street Outreach Program – City of Hamilton, Public Health

Call 905-546-3597

  • A multi-disciplinary team engages with individuals who are homeless.
  • The team helps individuals connect to income sources, health care, housing, and other support services.
  • Referrals are made by phoning IntAc (Intensive Case Management Access Coordination, pronounced “intake”) at 905-528-0683.
  • This is not a mental health crisis service.
  • Closed: December 25, 26 27, 29 and January 1

Provincial Youth Outreach Workers Hamilton

[email protected]

Call 905-527-4430, ext. 34

The Provincial Youth Outreach Worker (YOW) Program supports at-risk and high-risk youth and their families to better navigate and connect with services and pro-social opportunities in their communities to improve youth outcomes.  The program is a prevention and intervention program, focusing on youth ages 12-21 who live in identified priority communities and/or belong to distinct priority populations.  These youth and families may experience increased barriers in accessing the opportunities that can help them to develop their capacity to make healthy life choices and achieve their goals. The team of five includes an Enhanced Youth Outreach Worker (EYOW) who provides more intensive, one-on-one, short-term counseling support to participants who are waiting to access long-term supports.

Cold-related illnesses & health effects from cold weather

Having certain medical conditions such as diabetes, taking some prescription drugs or drinking alcohol will increase your risk of cold temperature related health issues like frostbite and hypothermia.

Frostbite

Frostbite happens when skin and other tissues are damaged due to freezing. Frostbite usually occurs on fingers, toes, earlobes, nose or your face. 

Signs of frostbite or frostnip (the first stage of frostbite) include:

  • White skin that has a “wooden feeling”
  • Numbness in the affected area such as fingertips

If you see these signs, get inside to a warm place.

The risk of frostbite relates to temperature and wind on exposed skin. When the temperature is above -28°C, there is a low risk of frostbite.

Hypothermia is where your body’s core temperature drops below what is needed for normal body function. Normal body core temperature is around 37°C. 

Hypothermia

Hypothermia affects muscle function and the ability to think clearly. Symptoms include stumbling, mumbling, fumbling and grumbling. 

Factors that can contribute to hypothermia include:

  • Cold temperatures
  • Clothes that do not fit properly
  • Damp or wet clothing
  • Fatigue or exhaustion
  • Insufficient food intake
  • Alcohol intake
  • Some medications

    Most people can safely tolerate mild hypothermia, where the body temperature drops to 32° to 35°C. There is a 21% chance of death if you have moderate hypothermia, where the core body temperature is 29° to 32°C. A body core temperature of 28°C or less is severe hypothermia and death occurs within a short period.

    It is possible to get hypothermia at temperatures warmer than -15°C. Hypothermia at higher temperatures is usually related to sports or accidents such as getting lost while hiking where there is not enough food or adequate overnight clothing.

    Date modified
    January 31, 2023
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