Digital Strategy
my.hamilton.ca Portal
Need Help? We’re Here for You
my.hamilton.ca offers convenient online access, however residents can still connect with the City by phone 905-546-2489 or in person at Municipal Service Centres.
Report a Pothole
Report potholes quickly and easily through the report a problem feature on my.hamilton.ca.
my.hamilton.ca Portal
City Services, Made Easier.
Access City of Hamilton services anytime, anywhere with a secure online account.
my.hamilton.ca provides residents with a convenient and secure way to access City services from any device, at any time. Through a single account, users can submit service requests, monitor updates, and manage interactions with the City, all in one place.
How does the my.hamilton.ca portal work? Create your account Submit a Request or Access a Service, Track Progress & Get Updates.
Available Services
Residents can now access a growing number of services through my.hamilton.ca, including:
- Animal Donation Payments - Make contributions to support City programming
- Hamilton Utilities Billing - Access your water billing account to view your bill and make payments
- Garbage & Recycling Services - Schedule bulk waste pickup, order extra trash tags, request additional green bins, and more
- Parking & Permits - Apply for outdoor patio permits, parking permits, or request parking restriction suspensions
- Safe Apartment By-law Registration - Register apartment buildings
- Vacant Unit Tax - Submit annual declarations
- Report a Problem / Ask a Question
New services and features will continue to be added to improve your experience.
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