My.Hamilton Portal FAQs

You can view the menu of service items without an account; however, you must create an account in order to access and submit requests for specific City Services through the portal.

There is no cost for the individual to register for an account for the MyHamilton Portal. Although there are technology licensing costs to provide these accounts to the user, we do not download the costs to the individual. It is absorbed in City of Hamilton budgets as part of offering accessible and convenient City services.

• Go to the Sign In Page
  • Visit the Sign In page at https://my.hamilton.ca/ to get started
• Enter your email address
  • Type in the email you want to use for your profile, then click Send Verification Code. You’ll receive a code in your inbox to confirm your email.
• Verify your email
  • Check your email for the code, then enter it on the portal to complete verification.
• Create a password
  • Choose a secure password for your profile. Your password must be between 8 and 64 characters and have at least 3 of the following:
    • A lowercase letter
    • An uppercase letter
    • A number
    • A symbol
• Sign in to your new profile
  • Once your password is set, you’ll be redirected to the Sign In page. Use your email and new password to log in.
  • An authentication code will be sent to your email, which you’ll need to enter as part of the two-factor authentication process during login.

Currently, you are only required to provide your email address. Other information is optional. In the future and for specific applications, additional information may be required.

Your information is visible only to you and is not shared with other MyHamilton Portal users. City staff can access information you share solely to support processing; however, your password remains secure and cannot be viewed or accessed by staff.  For more details, refer to our Privacy Statement. 

If you did not receive a verification email, please note that it can take a few minutes to arrive in your inbox. You should also check your junk or spam folder. If you have still not received an email within a few hours, please try again or contact us at [email protected].

If you forgot your password, follow these steps to reset it:

• Go to the Sign In Page
  • Visit the Sign In page at https://my.hamilton.ca/ to get started
• Click on the Reset Link
  • Click on the reset link to start the password reset process.
• Enter your email address
  • Type in the email address associated with the account you want to reset the password for, then click Send Verification Code. You’ll receive a code in your inbox to confirm your email.
• Verify your email
  • Check your email for the code, then enter it on the portal to complete verification. Once your email is verified, click on continue.
• Create a password
  • Choose a secure password for your profile. Your password must be between 8 and 64 characters and have at least 3 of the following:
    • A lowercase letter
    • An uppercase letter
    • A number
    • A symbol
• Sign in to your new profile
  • Once your password is set, you’ll be redirected to the Sign In Page. User your email and new password to log in.

First, try signing in with each of your email addresses until the correct one is found. For privacy reasons, the City cannot identify which email address you used to register. If you are not able to access your email address or find the correct one, please register again for a new account.

We’re currently adding new services to the MyHamilton Portal. If you don’t find what you’re looking for, the service may not yet be available. For a full list of City services, please visit hamilton.ca.

If the service you are looking for is featured on the homepage, you can click the action button related to that service to start the request process.

Please make sure that you are signed in. The service you are searching for may not yet be available online. We are in the process of adding new services to MyHamilton Portal. To check for up to date information, visit hamilton.ca.

Try refreshing the page or using a different browser (like Google Chrome, Firefox or Edge) and ensure you are connected to the internet.

Yes. If you are signed in to the My.Hamilton Portal, any unsubmitted service requests and applications are saved automatically.

You can return later to continue and submit your request when you’re ready.

Most requests cannot be edited once they have been submitted.

If you’ve made a mistake, contact the business area responsible for your application as soon as possible using the contact information provided with the service.

If you need immediate assistance or are unsure who to contact, you can call the City Contact Centre.  You may also email, and your request will be directed to the appropriate City department.

Phone: 905-546-2489
Email: [email protected]

Response times vary depending on the type of service requested. If you need to follow up, contact us with your reference number (if applicable).

If your document won’t upload, it may be due to one of the following:

• File size: Each file must be within the size limit shown on the form.
• File type: Only certain formats are accepted, such as PDF, PNG, JPEG, or Word (.docx).
• Service-specific limits: Some services limit the number of files you can upload.

What you can try:

• Check the file size before uploading.
• Upload fewer files if the service has a file limit.
• Make sure the file is saved in a supported format.
• Try uploading the document again.

Some fields have specific formats. Make sure the information you are putting in the field matches the format required (e.g. fields that ask you for a dollar amount require a number, not letters).

Required fields are clearly identified on the form and must be completed before you can submit. If a required field is missed, the form will prompt you to complete it.

For security reasons, the My.Hamilton Portal may automatically log you out after a period of inactivity. This helps protect your personal information.

If this happens, simply sign back in and continue with your request.

Yes. The information you provide is protected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The City of Hamilton collects, uses, and stores personal information in accordance with this legislation. For more details, please refer to our Privacy Statement.

We only collect the information needed to process and respond to your request. This helps ensure your request is directed to the appropriate City service and handled efficiently. You can read our Privacy Statement for more information.

Use of the City of Hamilton's portal is subject to the Acceptable Use Agreement.

The City of Hamilton collects information under authority of Sections 10 and 227 of The Municipal Act, 2001 in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Any personal information collected for the City of Hamilton’s Portal (my.hamilton.ca) and the City of Hamilton’s Website (www.hamilton.ca) will be used for the purposes of creating and managing an online account with the City of Hamilton and participation in the Feedback Questionnaire. Questions about the collection should be addressed to the Manager of Business and Support Services, Customer Service and Provincial Offences Administration, Corporate Services, Hamilton City Hall, 71 Main Street West, Hamilton, Ontario, L8P 4Y5, 905-546-2489, [email protected].

Multi-Factor Authentication (MFA) is a security feature that helps protect your account by requiring more than one step to sign in. In addition to your password, you may be asked to confirm your identity using another method.

MFA helps reduce the risk of unauthorized access, even if a password is compromised.

When you create an account, sign in, or reset your password, you may be asked to complete an additional verification step.

This verification step involves entering a temporary code that is sent to the email address associated with your My.Hamilton account. Once the code is entered, you can continue accessing your account.

The verification code is sent to the email address associated with your MyHamilton account and may take a few minutes to arrive.

Please check your junk or spam folder and confirm you are checking the correct email address.

If you still haven’t received the code, you can request a new one by selecting “Send new code.”

If you no longer have access to the email address used to create your MyHamilton Portal account, you will need to create a new account using an active email address.

This is required to protect your information and ensure secure access to City services.

You will be prompted to verify your identity when you sign in to your MyHamilton Portal account.

For security reasons, you may be asked to complete multi-factor authentication again after a period of inactivity or when starting a new sign-in session.

Yes. Multi-Factor Authentication (MFA) is required for all MyHamilton Portal accounts to help protect your information and ensure secure access to City services.

Currently, email is the only valid method to receive a verification code.

No. Verification codes are only sent to the email address you used when you created your MyHamilton Portal account.

Even if you update your contact email in your profile, verification codes will continue to be sent to the original sign-in email.

If you receive an MFA verification email that you did not request:

• Do not take any action using the email or the code.
• Do not share the code with anyone
• Change your My.Hamilton Portal password as soon as possible.

If you continue to receive unexpected verification emails or are concerned about your account security, contact the City for assistance.

Phone: 905-546-2489
Email: [email protected]

If you receive an error saying your email could not be verified, try the following:

• Make sure you click Verify Code after entering the code, rather than pressing the Enter key.
• Select Continue if prompted and try again.
• Check that you entered the full verification code exactly as it appears in the email.

If you continue to experience issues, contact the City for assistance.

Phone: 905-546-2489
Email: [email protected]