MyHamilton Portal FAQs

You can view the menu of service items without an account; however, you must create an account in order to access and submit requests for specific City Services through the portal.

There is no cost for the individual to register for an account for the MyHamilton Portal. Although there are technology licensing costs to provide these accounts to the user, we do not download the costs to the individual. It is absorbed in City of Hamilton budgets as part of offering accessible and convenient City services.

• Go to the Sign In Page
  • Visit the Sign In page at https://my.hamilton.ca/ to get started
• Enter your email address
  • Type in the email you want to use for your profile, then click Send Verification Code. You’ll receive a code in your inbox to confirm your email.
• Verify your email
  • Check your email for the code, then enter it on the portal to complete verification.
• Create a password
  • Choose a secure password for your profile. Your password must be between 8 and 64 characters and have at least 3 of the following:
    • A lowercase letter
    • An uppercase letter
    • A number
    • A symbol
• Sign in to your new profile
  • Once your password is set, you’ll be redirected to the Sign In page. Use your email and new password to log in.
  • An authentication code will be sent to your email, which you’ll need to enter as part of the two-factor authentication process during login.

Currently, you are only required to provide your email address. Other information is optional. In the future and for specific applications, additional information may be required.

Your information is visible only to you and is not shared with other MyHamilton Portal users. City staff can access information you share solely to support processing; however, your password remains secure and cannot be viewed or accessed by staff.  For more details, refer to our Privacy Statement. 

If you did not receive a verification email, please note that it can take a few minutes to arrive in your inbox. You should also check your junk or spam folder. If you have still not received an email within a few hours, please try again or contact us at [email protected].

If you forgot your password, follow these steps to reset it:

• Go to the Sign In Page
  • Visit the Sign In page at https://my.hamilton.ca/ to get started
• Click on the Reset Link
  • Click on the reset link to start the password reset process.
• Enter your email address
  • Type in the email address associated with the account you want to reset the password for, then click Send Verification Code. You’ll receive a code in your inbox to confirm your email.
• Verify your email
  • Check your email for the code, then enter it on the portal to complete verification. Once your email is verified, click on continue.
• Create a password
  • Choose a secure password for your profile. Your password must be between 8 and 64 characters and have at least 3 of the following:
    • A lowercase letter
    • An uppercase letter
    • A number
    • A symbol
• Sign in to your new profile
  • Once your password is set, you’ll be redirected to the Sign In Page. User your email and new password to log in.

First, try signing in with each of your email addresses until the correct one is found. For privacy reasons, the City cannot identify which email address you used to register. If you are not able to access your email address or find the correct one, please register again for a new account.

We’re currently adding new services to the MyHamilton Portal. If you don’t find what you’re looking for, the service may not yet be available. For a full list of City services, please visit hamilton.ca.

If the service you are looking for is featured on the homepage, you can click the action button related to that service to start the request process.

Please make sure that you are signed in. The service you are searching for may not yet be available online. We are in the process of adding new services to MyHamilton Portal. To check for up to date information, visit hamilton.ca.

Try refreshing the page or using a different browser (like Google Chrome, Firefox or Edge) and ensure you are connected to the internet.

Currently, requests do not save if you leave them before submitting. It is recommended to complete the request you wish to submit in one sitting.

Most requests cannot be edited once submitted. If you've made a mistake, please contact us as soon as possible. You can reach the appropriate City department directly, or for assistance, contact us through [email protected].

Response times vary depending on the type of service requested. If you need to follow up, contact us with your reference number (if applicable).

Depending on the service requested, make sure the document you are uploading meets the requirements (e.g. the size is under 5MB and the format is .pdf, .png or .jpeg). Try again by compressing the document first or uploading the file in a different format if needed.

Some fields have specific formats. Make sure the information you are putting in the field matches the format required (e.g. fields that ask you for a dollar amount require a number, not letters).

Only fields that are marked as mandatory are required.

For your security, the My.Hamilton Portal will log you out after 1 hour of inactivity has passed.

Yes, all information provided by users is protected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). For more details, please refer to our Privacy Statement.

We only collect what is required to process your request. You can read our Privacy Statement for more information.

MFA is an enhanced security measure that requires users to provide two or more verification factors to access an account or system. It is an important defense against cyber-attacks and reduces the risk of unauthorized access to accounts, even if passwords are stolen. As of October 22, 2025, the City of Hamilton is introducing MFA for all MyHamilton accounts as part of the sign in process.

When creating an account, signing in to your account, or resetting your password, you'll be prompted to provide the MFA code. You will be sent a 6-digit verification code to the email you used to sign in with. Input that code to access your MyHamilton account.

The code will be sent to the email you used to create your account. The code can take a few minutes to arrive. Make sure you are checking the correct email and check your junk folder. If you still did not receive a code, you can resend a new code to your email by clicking “send new code”.

Currently, if you lose access to your email, you will need to create a new MyHamilton Portal account.

You will be prompted each time you sign into your account. This will give you access to the account for 24 hours, at which time, you will be prompted again for security purposes.

Yes, MFA is required to access a MyHamilton portal account.

Currently, email is the only valid method to receive a verification code.

The code will only be sent to the email that is associated with your profile at the time of signing up. This is not necessarily the same email that you have provided on your profile page.

If you receive an MFA code that you did not request:

• Do not enter the code or approve any login attempt.
• Change your password immediately for the associated account.

If you receive an error stating that your email couldn’t be verified, try clicking 'Continue'. This error may occur if you pressed the Enter key instead of clicking 'Verify Code'. To avoid this, make sure to use the button provided.