Accessible Transportation Services (ATS) determines eligibility, registers passengers for DARTS and Taxi Scrip, and provides ongoing customer care. ATS is open between 8:30 am and 4:30 pm, Monday to Friday.
ATS is available to people with physical or functional limitations or health conditions that are unable to use the regular HSR bus. Eligibility for ATS and DARTS is considered on a case-by-case basis. It is not based on a particular disability or income level.
Unconditional eligibility, a passenger is:
Conditional eligibility, a passenger is:
Temporary eligibility, a passenger is:
Training is available to Conditional and Temporary ATS Registrants who are interested in learning how to use HSR, including route training, instruction and practice boarding the HSR vehicles using your wheelchair or scooter. For more information, please call ATS at 905-529-1212.
If you disagree with the ATS decision regarding eligibility, complete the Appeal Form (PDF, 108 KB) and send it to ATS by mail, fax or email.
ATS, P.O. Box 340
Mount Hope, Ontario L0R 1W0
Email: [email protected]
Your appeal will be reviewed by the Eligibility Appeal Panel, who will make a final decision about your eligibility. You will be told the date of your hearing. You and another person may attend the hearing to discuss your appeal. If you have additional materials you want to share you must bring at least 3 copies. You must arrange your own transportation to the appeal hearing.