Accessible Transit

Accessible Transportation Services (ATS) Eligibility and Registration

 NEW: Modified HSR winter schedule begins January 23, 2022 View Bus News for more information

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit.This extra step can help protect others in spaces where physical distancing can be hard to maintain. Learn more about our Safe Re-opening on HSR Transit and ATS/DARTS.


Accessible Transportation Services (ATS) determines eligibility, registers passengers for DARTS and Taxi Scrip, and provides ongoing customer care. ATS is open between 8:30 am and 4:30 pm, Monday to Friday.

ATS is available to people with physical or functional limitations or health conditions that are unable to use the regular HSR bus. Eligibility for ATS and DARTS is considered on a case-by-case basis. It is not based on a particular disability or income level.

Levels of eligibility

Unconditional eligibility, a passenger is:

  • not able to use HSR transportation
  • can use DARTS for all trips

Conditional eligibility, a passenger is:

  • able to use HSR buses under certain conditions
  • Seasonal eligibility: can use DARTS from November 1 to April 30
  • Trip by trip eligibility: can use DARTS to approved locations only

Temporary eligibility, a passenger is:

  • Not able to use HSR buses at the current time because of a condition that is expected to improve
  • Can use DARTS temporarily for all trips

Training is available to Conditional and Temporary ATS Registrants who are interested in learning how to use HSR, including route training, instruction and practice boarding the HSR vehicles using your wheelchair or scooter. For more information, please call ATS at 905-529-1212.

Register for ATS

  1. Print off the Accessible Transit Application Form (PDF, 177 KB)
  2. Fill out part 1A to 1E on your own. Have your health care professional fill out part 2A and 2B. This section can be filled out by a Physician, Nurse Practitioner, Registered Nurse, Physiotherapist, Occupational Therapist or Recreational Therapist.
  3. Submit your application by mail:
    ATS, P.O. Box 340
    Mount Hope, Ontario L0R 1W0
    Or by fax: 905-679-7305
  4. You may have to go for a third party functional assessment to determine eligibility.
  5. ATS will tell you if you are eligible as per the eligibility criteria

Appeal process

If you disagree with the ATS decision regarding eligibility, complete the Appeal Form (PDF, 108 KB) and send it to ATS by mail, fax or email.

ATS, P.O. Box 340
Mount Hope, Ontario L0R 1W0

Fax: 905-679-7305
Email: [email protected]

Your appeal will be reviewed by the Eligibility Appeal Panel, who will make a final decision about your eligibility. You will be told the date of your hearing. You and another person may attend the hearing to discuss your appeal. If you have additional materials you want to share you must bring at least 3 copies. You must arrange your own transportation to the appeal hearing.