Accessible Transportation Services (ATS) Eligibility and Registration

Heat Alert
July 22, 2016 - 12:27pm

The Medical Officer of Health for the City of Hamilton has extended the Heat Warning issued July 20, 2016.

The Medical Officer of Health for the City of Hamilton has extended the Heat Warning issued July 20, 2016. An Extended Heat Warning is issued when hot weather conditions are expected to last three or more consecutive days with daytime highs greater than or equal to 31°C and nighttime lows greater then or equal to 20°C OR Humidex of 40°C or greater. 

Current details

An extended period of hot and humid weather will continue today and persist into the weekend. High temperatures are expected to reach or exceed 33°C today with accompanying humidex values of over 40°C also anticipated.

For more information, visit

July 21, 2016 - 12:31pm

Hamilton Fire Department Issues Open Air Burning Ban - July 21, 2016

HAMILTON, ON – July 21, 2016 – Due to current dry weather conditions coupled with the continued forecast of extreme temperatures with no appreciable rain in the near future, the Hamilton Fire Department has issued an immediate ban on all open air burning in the City of Hamilton.  This ban suspends all approved Open Air Burning Permits.

More information and details about the ban.

Summer Bus News
June 13, 2016 - 1:15pm

Get the latest news on summer schedule changes effective June 26, 2016

HSR schedule changes are effective Sunday, June 26 to Saturday, September 3, 2016

  • HSR summer schedules and seasonal routes

Summer Schedules

These routes will have a summer Weekday schedule effective Sunday, June 26 to Saturday, September 3, 2016.

Seasonal HSR Routes

Route 51 - UNIVERSITY - does not operate during the summer months.
Route 56 - CENTENNIAL - will operate to and from the Wild Waterworks during their summer season.
Route 99 - WATERFRONT SHUTTLE - will operate daily starting Sunday June 26th until Monday September 5th, 2016.  It's Free!

Special Events

Date: Friday, July 1, 2016 
Event: Canada Day Celebration
Time: 4 to 11:30 pm
Details: HSR will provide a free shuttle between downtown Hamilton and Pier 4 park

Date: Friday, August 5 to Sunday, August 7
Event: Festival of Friends
Details: HSR will provide shuttles from MacNab Terminal area to the Ancaster Fairgrounds.  For more details, visit  Regular fares apply.  

Date: Friday, August 26 to Sunday, August 28
Event: Winona Peach Festival
Details: HSR will provide free shuttles from Eastgate Square to Winona Park. Please donate to their food drive.  For more details visit

Date: Thursday, September 22 to Sunday, September 25
Event: Ancaster Fair
Details: HSR will provide shuttles from Meadowlands and MacNab Terminal area to the Ancaster Fairgrounds.  For more details visit Regular fares apply.  

Move to the back of the bus

As you know, the front of the bus can get congested with personal mobility devices and strollers/buggies.  If you do not have one of these devices or need the special front seating, please move to the back of the bus, this allows for more passengers to board the bus.  Our passengers do not like to be passed by when the bus is full at the front and there is room at the back.

The Ti-Cats and HSR

The Hamilton Street Railway in partnership with the Hamilton Tiger-Cats, allow fans to board HSR and Darts vehicles for free with a valid game day ticket.  This program is offered for all Tiger-Cats' home games and is valid only on home game days, three hours prior to kick-off until end of service.

We also offer free shuttle service to Tim Hortons Field on home game days two hours before the official game time. The same shuttle will be there after the game ends to take you to the four destinations; Lime Ridge Mall, Eastgate Square, University Plaza and the corner of King & Hughson.  Designated parking areas are marked at the shopping centres to leave your vehicle and hop onto an HSR bus.  Darts clients will need to pre-book their trip.  More details available.

Second Hand Smoke

The City of Hamilton has a Smoke-Free Workplace Policy to protect their employees from the potential hazards related to direct exposure to environmental tobacco smoke (also known as second hand smoke).  
Please DO NOT:

  • Enter the bus while exhaling smoke into the vehicle or at the drivers' face
  • Smoke inside HSR shelters or close to others waiting at bus stop areas

All materials used for smoking, including cigarette butts, should be extinguished and disposed of in appropriate containers.

Please ride with Courtesy, Compassion and Respect for our Operators and other passengers.

Transfer Policy

If using cash or paper tickets, and you need a transfer to complete your trip, ask the Operator when you board.  If using PRESTO, a transfer is automatically written to your card.  Remember, the expiry time is printed on your transfer and you can not use it after that time; if it expires, you pay another fare.

Old HSR Tickets

Current early series 2016 HSR tickets can be used between September 1st and September 30, 2016 with additional money.  Add an additional $0.15 to adult tickets and an additional $0.10 to student tickets and use them until September 30, 2016.  They will not be accepted in the fare box after that date.

Buying Tickets & Passes

To ensure that you are charged the correct price, buy your HSR tickets and passes from authorized vendors only.
Check out the vendor list our call information at 905-527-4441 to find your closest location.  Look for the HSR vendor decal on the store front window.

Summer Youth Pass

The Summer Youth Pass is offered on PRESTO only.  This pass is for Elementary and Secondary school students.
Passes will be available to load after June 17th and are valid July 1 to August 31, 2016.  The cost of the pass is $79.20 for the summer ~ that's a savings of $79.20!  

If you don't already have a PRESTO card, there is an initial $6.00 fee to obtain a PRESTO card.
Students must present a valid student photo ID card when boarding any bus when paying with a student fare.

This pass is only available at: 
HSR Customer Service Centre
36 Hunter St. E - Hamilton GO Centre 
Hamilton City Hall
71 Main St. W., Hamilton
Dundas Municipal Service Centre
60 Main St. E., Dundas
Any local Fortinos store.  

Fare Changes - September 1

(Adult, Student, Senior) - $3

Paper Ticket or PRESTO - $2.30
Paper or PRESTO Monthly Pass - $101.20

Person between the ages of 5 and 19 who
attends an Elementary or Secondary school
in the City of Hamilton. All Secondary
students must present their HSR photo
ID when using a Student fare.
Paper Ticket or PRESTO - $1.90
Paper or PRESTO Monthly Pass - $83.60

(persons age 65+, PRESTO Only)
PRESTO Single Ride - $1.90
PRESTO Monthly Pass - $26.50
PRESTO Senior Annual Pass - $265.00

Day Pass
Unlimited travel on all regularly scheduled
routes for a maximum of 6 people with a
maximum of 2 adults for that day - $13.80

Trans-Cab Program
A 50 cent Trans-Cab premium is charged in
addition to the HSR fare.

Accessible Transportation Services (ATS) determines eligibility, registers passengers for DARTS and Taxi Scrip, and provides ongoing customer care. ATS is open between 8:30 am and 4:30 pm, Monday to Friday.

ATS is available to people with physical or functional limitations or health conditions that are unable to use the regular HSR bus. Eligibility for ATS and DARTS is considered on a case-by-case basis. It is not based on a particular disability or income level.

Levels of eligibility

Unconditional eligibility, a passenger is:

  • not able to use HSR transportation
  • can use DARTS for all trips

Conditional eligibility, a passenger is:

  • able to use HSR buses under certain conditions
  • Seasonal eligibility: can use DARTS from November 1 to April 30
  • Trip by trip eligibility: can use DARTS to approved locations only

Temporary eligibility, a passenger is:

  • Not able to use HSR buses at the current time because of a condition that is expected to improve
  • Can use DARTS temporarily for all trips

Training is available to Conditional and Temporary ATS Registrants who are interested in learning how to use HSR, including route training, instruction and practice boarding the HSR vehicles using your wheelchair or scooter. For more information, please call ATS at 905-529-1212.

Register for ATS

  1. Print off the Accessible Transit Application Form (PDF, 178 KB)
  2. Fill out part 1A to 1E on your own. Have your health care professional fill out part 2A and 2B. This section can be filled out by a Physician, Nurse Practitioner, Registered Nurse, Physiotherapist, Occupational Therapist or Recreational Therapist.
  3. Submit your application by mail:
    ATS, P.O. Box 340
    Mount Hope, Ontario L0R 1W0
    Or by fax: 905-679-7305
  4. You may have to go for a third party functional assessment to determine eligibility.
  5. ATS will tell you if you are eligible as per the eligibility criteria

Appeal process

If you disagree with the ATS decision regarding eligibility, complete the Appeal Form (PDF, 108 KB) and send it to ATS by mail, fax or email.

ATS, P.O. Box 340
Mount Hope, Ontario L0R 1W0

Fax: 905-679-7305

Your appeal will be reviewed by the Eligibility Appeal Panel, who will make a final decision about your eligibility. You will be told the date of your hearing. You and another person may attend the hearing to discuss your appeal. If you have additional materials you want to share you must bring at least 3 copies. You must arrange your own transportation to the appeal hearing.