Accessible Transit

Accessible Transportation Services (ATS) Eligibility and Registration

Accessible Transportation Services (ATS) determines eligibility and registers passengers for door-to-door, shared ride transit service provided by our contractor (DARTS) and for Taxi Scrip. ATS also provides ongoing customer care. ATS is open between 8:30 am and 4:30 pm, Monday to Friday.

ATS is available to people with physical or functional limitations or health conditions that are unable to use the regular HSR bus. Eligibility for ATS is considered on a case-by-case basis. It is not based on a particular disability or income level.

Levels of eligibility

Unconditional eligibility, a passenger is:

  • not able to use HSR transportation
  • can use DARTS for all trips

Conditional eligibility, a passenger is:

  • able to use HSR buses under certain conditions
  • Seasonal eligibility: can use DARTS from November 1 to April 30
  • Trip by trip eligibility: can use DARTS to approved locations only

Temporary eligibility, a passenger is:

  • Not able to use HSR buses at the current time because of a condition that is expected to improve
  • Can use DARTS temporarily for all trips

Register for ATS

  1. Print off the applicable ATS application
    ATS Application Form - General (PDF, 712 KB)
    ATS Application Form - Residents of Long-Term Care (PDF, 622 KB)
  2. Fill out part 1 on your own and have your health care professional fill out part 2. Part 2 can be filled out by a Physician, Nurse Practitioner, Registered Nurse, Physiotherapist, Occupational Therapist or regulated/ licensed MSW (Master of Social Work).
  3. Submit your application by mail:

    Accessible Transportation Services
    c/o 71 Main Street West
    Hamilton, ON
    L8P 4Y5

    Or by fax: 905-679-7305
    Or by email: [email protected]

  4. You may have to go for a third-party functional assessment to determine eligibility.
  5. ATS will tell you if you are eligible as per the eligibility criteria

Appeal process

If you disagree with the ATS decision regarding eligibility, complete the Appeal Form (PDF, 108 KB) and send it to ATS by mail, fax or email.

Accessible Transportation Services
c/o 71 Main Street West
Hamilton, ON
L8P 4Y5

Fax: 905-679-7305
Email: [email protected]

Your appeal will be reviewed by the Eligibility Appeal Panel, that will make a final decision about your eligibility. You will be told the date of your hearing. You and another person may attend the hearing to discuss your appeal. If you have additional materials you want to share you must bring at least 3 copies. You must arrange your own transportation to the appeal hearing.