City update on the ongoing Cybersecurity Incident
Hamilton, ON - The City of Hamilton is providing the following update on the ongoing cybersecurity incident:
- The City of Hamilton has been experiencing a cybersecurity incident since Sunday that has disabled some of our IT systems.
- The City has taken swift action to investigate, protect systems, and minimize the impact, which are key priorities as the City continues to contain the breach.
- The City has engaged with cyber security experts, insurers, legal counsel, and relevant authorities.
- Critical services such as transit, water and wastewater treatment and emergency services are operational.
- Presently, it is too early to identify what type of information has been accessed.
- A dedicated team of experts has been working as quickly as possible to get the City’s system up and running in a safe and secure manner.
- The Customer Contact Centre is operational and able to take phone calls from residents, 905-546-2489 (CITY). As their team is on a reduced capacity, we ask for the public’s patience while the team triages phone calls.
- Where possible, City staff are processing routine transactions manually.
- The City will proactively provide updates as they become available.
As the investigation and response to this situation is ongoing, the City must be sensitive about what information is shared. Once the systems are fully restored, the City will work with its advisors on any additional measures that will help prevent this from happening in the future.
I want to thank residents and partners for their patience during this time and apologize for any inconvenience. We will keep you updated regularly through our social media accounts and on our website. I want to assure residents that we are taking this matter very seriously and have engaged with a team of extremely talented cyber experts who are working on this in order to investigate, minimize impact and protect the community.
Marnie Cluckie, City Manager