Everyone who will be 12 years of age or older before the end of 2021 can receive a COVID-19 vaccine. If you received your first dose more than 28 days ago, you can now get your second dose.
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Do you require accommodation at our clinics or through the vaccine hotline? Please call 905-546-2489 or email [email protected] to identify your needs.
Do you require transportation assistance to attend a vaccine clinic? Please call DARTS at 905-529-1717 and press 0.
What happens if I develop symptoms after leaving the vaccine clinic?
Severe reactions are uncommon. If you need medical assistance, please seek medical attention. Call 911 if you need assistance immediately.
Signs of serious allergic reactions may include:
- difficulty breathing
- swelling of face, throat or tongue
- hives (bumps on the skin that are itchy)
If these occur, a doctor should report them to Hamilton Public Health Services.
Other uncommon adverse reactions that doctors need to report to Hamilton Public Health Services include:
- swelling of arm that spreads to the next joint (elbow) or lasts 4 days or more
- pain that lasts 4 days or more
- fainting that causes injury
- swelling of the face or mouth
- very pale colour and serious drowsiness
- high fever (over 40°C)
- convulsions or seizures
- other serious symptoms (e.g., “pins and needles” or numbness lasting for over 24 hours).
Discuss any of the uncommon reactions with your family doctor. If you don’t have a family doctor, a walk-in clinic might be preferred. A doctor can diagnose these uncommon reactions.
Below are the ways you can submit the form for adverse reactions to public health:
- Fax the Vaccine program’s confidential fax line: 905-546-4841
- Upload to CityShare
- All file formats are accepted, but PDF AEFI report forms is preferred.
- Once the file is uploaded, the file will appear under “Uploaded Files”.
If you have any other inquiries and/or are unable to submit the AEFI report through the two methods above, call 905-546-2424 ext. 7556.
Allow up to 15 business days for us to process your AEFI report. A public health nurse will contact you via phone to follow-up with you about your AEFI report.
Read more about adverse effects (PDF, 135 KB)
How can I get proof of vaccination if I lost my receipt?
Receipts are available:
- for first and second doses received in Ontario (once you get them)
- regardless of where you were vaccinated (for example, at a mass immunization clinic, hospital, pharmacy or primary care setting)
For those with a green Ontario photo health card
If you have a green Ontario photo health card, you can access your vaccine receipt online.
- Visit https://covid19.ontariohealth.ca/
- Enter health card information
- Click on the yellow Vaccine Receipt button, and then you can download your receipt
Do I need to get a COVID-19 vaccine if I was vaccinated outside of Ontario?
The government is continuing to review these guidelines.
If I was vaccinated in a location outside of Ontario, how can I register to get an Ontario vaccine receipt?
If you were vaccinated in another country or province or if you received federal vaccine supply (i.e., Federal stock used for Correctional Facilities, Military groups, Embassies, First Nations etc), please fill out this form. If you are unable to complete this form on your computer, print the form and fill it out completely. Please submit the form and the proof of vaccination document that was provided from the clinic where you received the vaccine. You can submit these documents by:
- Fax 905-546-4841
- Mail or by drop off
City of Hamilton
2nd floor Robert Thomson Building, 110 King St W
Drop off Monday to Friday 8:30 am to 4:30 pm
It will take up to 7 days for the record to be reviewed and entered into the COVID-19 vaccination records database (COVAXon).
Residents are required to submit or show their record of receipt for the first dose of a COVID-19 vaccine prior to receiving their second dose to ensure the correct interval between doses and to determine the need for a subsequent dose.
Hamilton Public Health Services and the Ministry are currently not providing COVAXon receipts, for doses administered outside of Ontario. Clients must keep their original immunization record as proof of immunization.
Clients who received their vaccine from a non-Ontario stock (i.e., Federal Stock used for Correctional Facilities, Military groups, Embassies, First Nations, etc.) will be able to obtain a COVAXon receipt by completing the following steps:
- Visit covid19.ontariohealth.ca
- Enter health card information
- Click on the yellow Vaccine Receipt button, and then you can download your receipt
If you do not have an Ontario Health Card, email [email protected] with the following information:
- Your phone number
- A sentence explaining that you are looking for proof of vaccination and that you do not have a green Ontario photo health card
For specific inquiries, call Hamilton Public Health Vaccine Records line at 905-540-5250.
If you would like more information about your vaccination, contact your health care provider or if you do not have a health care provider, call Hamilton Public Health Services Vaccine Infoline: 905-546-2424 ext. 7556.
Booking vaccine appointments
How to book your appointment
Online or Provincial Call Centre
You can book your vaccine appointment through the provincial phone line or online booking portal if you have a green Ontario photo health card (OHIP) (expired cards will be accepted).
Visit the provincial booking portal at ontario.ca/bookvaccine
Visitez le portail de réservation provincial au ontario.ca/rendezvousvaccin
Note:City of Hamilton staff are unable to assist with technical issues with the provincial booking system.
Public Health Services COVID-19 Vaccine Hotline
Book your vaccine appointment through public health if you:
- Do not have a green Ontario photo health card
- Had your first dose out of province and need to book a second dose in Ontario
To book your vaccine appointment, call the Public Health Services COVID-19 Vaccine Hotline at 905-974-9848, option 7. Translation services are available.
Can I choose which vaccine I get?
You will choose to receive Moderna or Pfizer at most of our vaccine clinics.
How can I book an appointment if I do not have an Ontario photo health card?
If you do not have an Ontario health card or if you have a red and white Ontario health card, call the Public Health Services COVID-19 Vaccine Hotline at 905-974-9848, option 7 to book your appointment.
I had my first vaccine outside of Ontario. How can I book my appointment to get a second dose?
Community members who received their first dose outside of the province can call the Vaccine Hotline at 905-974-9848, option 7 to book an appointment. You must bring proof of your first vaccine (i.e., paper receipt) and ID to your second dose appointment. Clinic staff will review the documents at your appointment.
Which health conditions qualify for shorter time periods between doses?
Certain groups who face a greater risk of contracting and suffering serious illness from COVID-19covid 19 can also get their second dose at a shorter interval for additional protection.
The following individuals may be able to get second doses earlier than four months after the first dose:
- residents of long-term care homes, retirement homes, Elder Care Lodges and Assisted Living facilities
- Indigenous peoples
- had organ or stem cell transplant
- are being treated for cancer that affects your blood, bone marrow or lymph nodes (a haematological malignancy) or a malignant solid tumor
- are a dialysis recipientare taking certain immunosuppressive medications (anti-CD20 agents, such as rituximab, ocrelizumab or ofatumumab)
Individuals need to bring a letter with them to their 1st dose appointment to prove eligibility for decreased second dose intervals
Can I get a third dose of COVID-19 vaccine?
A completed two dose COVID-19 vaccine series provides strong protection against COVID-19 and severe outcomes, including against the Delta variant of concern, in the general population. However, for some populations, a third dose may be required as two doses may not provide sufficient protection based on suboptimal or waning immune response to vaccines and increased risk of COVID-19 infection.
These populations will be offered a third dose:
- Individuals with stage 3 or advanced untreated HIV infection and those with acquired immunodeficiency syndrome.
- Individuals with moderate to severe primary immunodeficiency (e.g., DiGeorge syndrome, Wiskott-Aldrich syndrome).
- Transplants recipients (including solid organ transplant and hematopoietic stem cell transplants).
- Patients with hematological cancers (examples include lymphoma, myeloma, leukemia) on active treatment (chemotherapy, targeted therapies, immunotherapy) for malignant hematologic disorders.
- Individuals receiving active treatment with the following categories of immunosuppressive therapies: anti-B cell therapies2 (monoclonal antibodies targeting CD19, CD20 and CD22), high-dose systemic corticosteroids, alkylating agents, antimetabolites, or tumor-necrosis factor (TNF) inhibitors and other biologic agents that are significantly immunosuppressive.
These patients are being contacted by their health care provider such as their primary care provider, specialist, or their hospital specialty program who will give them a referral form for their third dose of a COVID-19 vaccine which can be received at any Hamilton Public Health Services’ (HPHS) community clinics. Pharmacies who offer COVID vaccines have also been notified by the Province that they can give these vaccines.
These populations are being offered a third dose in their residence a minimum of five months following their second dose:
- Residents of high-risk congregate settings including long-term care homes, high-risk licensed retirement homes and First Nations elder care lodges.
HPHS is assisting local long-term care home administrators to on-board them to provide COVID-19 vaccination within their homes. Each administrator is setting the schedule for implementation within their respective long-term care home. As it relates to residents of higher-risk licensed retirement homes, HPHS is working with each site. Some will also be able to deliver these directly and will set their own schedule. A few will be receiving assistance from HPHS’ mobile clinic channel.
Does Hamilton collect social or demographic data on people get vaccinated?
People who attend a vaccination clinic will have the option to provide information about their race, ethnicity, income, household size, and language to help Hamilton Public Health Services and the Ministry of Health plan COVID-19 vaccinations for communities that are at-risk and disproportionately impacted by the pandemic. Find the consent form and questions: https://www.health.gov.on.ca/en/pro/programs/publichealth/coronavirus/docs/vaccine/SD_Data_Consent_Form.pdf
Before going to the vaccine clinic
- COVID-19 vaccine information (PDF, 169 KB)
- What you need to know before you go to your appointment (PDF, 110 KB)
What do I need to bring to my vaccination appointment?
- Proof of identity - government-issued photo ID, such as a driver’s license, health card, passport, or Status Card can be used. Your ID needs to have your name, address, and photo and birthdate on it.
- Confirmation email or code.
- Wear a loose-fitting shirt.
- You will be given a consent form at the Vaccine Clinic.
What ID can I use if I don’t have a health card?
Option 1: Show one of these pieces of ID that have your current Hamilton address
- your driver's licence
- any other card issued by a Canadian government (federal, provincial/territorial or local) with your photo, name and current address
Option 2: Show two pieces of ID
Both must have your name and at least one must have your current address. Examples below:
From a government or government agency
- Band membership card
- birth certificate
- Canadian citizenship card or certificate
- Canadian Forces identity card
- Canadian passport
- card issued by an Inuit local authority
- firearms licence
- government cheque or cheque stub
- government statement of benefits
- health card
- income tax assessment
- Indian status card or temporary confirmation of registration
- library card
- licence or card issued for fishing, trapping or hunting
- liquor identity card
- Métis card
- old age security card
- parolee card
- property tax assessment or evaluation
- public transportation card
- social insurance number card
- vehicle ownership
- Veterans Affairs health care identification card
From an educational institution
- correspondence issued by a school, college or university
- student identity card
From a health care facility or organization
- blood donor card
- CNIB card
- hospital card
- label on a prescription container
- identity bracelet issued by a hospital or long-term care institution
- medical clinic card
From a financial institution
- bank statement
- credit card
- credit card statement
- credit union statement
- debit card
- insurance certificate, policy or statement
- mortgage contract or statement
- pension plan statement
- personal cheque
From a private organization
- employee card
- residential lease or sub-lease
- utility bill (e.g.: electricity; water; telecommunications services including telephone, cable or satellite)
Letters of confirmation
- letter from a public curator, public guardian or public trustee
- letter of confirmation of residence from a First Nations band or reserve or an Inuit local authority
- letter of confirmation of residence, letter of stay, admission form, or statement of benefits from one of the following designated establishments:
- student residence
- seniors' residence
- long-term care institution
- soup kitchen
- a community-based residential facility
If I am in quarantine/isolation or not feeling well, can I get my vaccination?
No, you should not receive the vaccine while in quarantine/isolation or when you are not feeling well Wait until you feel better or are out of quarantine/isolation to get your vaccine.
Are the vaccines free?
The vaccines are free. You will not be asked for any financial information.
Will the vaccine interfere with my medications or other substances I use?
The National Advisory Committee on Immunization (NACI) in Canada notes that no drug interaction studies have been performed to date, so we do not know if there could be interference with medications or substances such as drugs or alcohol.
NACI also recommends that the COVID-19 vaccines not be given at the same time as other live or inactivated vaccines or blood products.
Can people who use substances or have substance use disorders get a COVID-19 vaccine?
Yes, you can get a COVID-19 vaccine regardless of past or current drug use. It is important that you are not under the influence of alcohol or any substances at your vaccine appointment. This is because substance use can impact your ability to give informed consent and lessen your ability to understand the risks and benefits of the vaccine.
Who can I talk to if I have questions about the vaccine before my appointment?
You can read our answers to frequently asked questions, ask your health care provider or call the Vaccine Hotline 905-974-9848, option 7.
Can I get the clinic documents in a language other than English?
You can access translation services at the clinics, and the clinic materials are available in many languages.
Is it OK to eat or drink before getting the vaccine?
Yes, continue to eat your meals and stay hydrated as usual. Make sure you have something to eat before coming to the clinic to prevent feeling faint while being vaccinated. This can be especially helpful for some individuals who have needle fears or a history of fainting with needles.
At the vaccine clinic
Will I be able to bring a family member with me?
How long will I have to wait in the clinic after receiving my COVID-19 vaccine?
You will have to wait in the clinic for a minimum of 15 minutes after getting the vaccine. You may need to stay longer if necessary.
Will I receive confirmation that I got my COVID-19 vaccine?
Yes, everyone who receives a vaccine will get a printed receipt that includes their name, the date of their first and/or second vaccine, the name of the vaccine they received and the location of the vaccine clinic. If you consent to receive information electronically and provide the necessary details, you will also receive a digital version of the receipt electronically via email.
Step-by-step on how to book a vaccine appointment:
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