Contact Us

City of Hamilton offices are open Monday to Friday from 8:30 am to 4:30 pm and are closed on all statutory holidays. These hours do not apply to facilities, programs and services that normally operate outside of core business hours.

You can contact the City of Hamilton:

In person

• Visit City Hall or a Municipal Service Centre

By email

• For general inquiries to the City of Hamilton: askCITY@hamilton.ca
• For individual City departments, use the alphabetical department contact list
• For Public Health inquiries: publichealth@hamilton.ca
• For HSR customer service inquiries: hsrserve@hamilton.ca
• For Human Resources inquiries: Contact list for issues with online job applications
• For technical problems using this website: webrequest@hamilton.ca

By phone

• 905-546-2489
• For residents in Campbellville, dial 905-634-2971
• The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
  For TTY, type 711 for the operator and by telephone, dial 1-800-855-0511. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
• Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.

By mail

Hamilton City Hall
71 Main Street West
Hamilton, Ontario
L8P 4Y5