City & Council
Contact Us
City of Hamilton offices are open Monday to Friday from 8:30 am to 4:30 pm and are closed on all statutory holidays.
These hours do not apply to facilities, programs and services that normally operate outside of core business hours.
In-Person
Visit City Hall or a Municipal Service Centre
By email
For general inquiries to the City of Hamilton: [email protected]
For individual City departments, use the alphabetical department contact list
For Public Health inquiries: [email protected]
For HSR Transit customer service inquiries: [email protected]
For recreation registration inquiries: [email protected]
For ePlans (online building permit application) inquiries: [email protected]
For technical issues when applying for jobs online: [email protected]
For technical problems using this website: [email protected]
By mail
Hamilton City Hall
71 Main Street West
Hamilton, Ontario
L8P 4Y5
By phone
The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
For TTY, type 711 for the operator. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.
Emergency After Hours Service
Monday to Friday 4:30 pm to 8:30 am and weekends.
Call for after hours emergencies involving roads, water mains, sewer systems, public health and safety issues.
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