EarlyON Child and Family Centres Locations

www.keyon.ca is a website that supports a digital sign-in tool that provides caregivers with a quick and simple way to register and sign-in at EarlyON Centres across Ontario. Once you register as a member, you will receive a QR code that will be on a key tag or may be scanned with your phone. Your KEyON account will allow you to manage your pre-registration for activities online. You can use the QR code to sign-in to any EarlyON centre throughout Ontario that has implemented KEyON. Your registration is private and secure and will be used for planning purposes to ensure your EarlyON centre is offering the best services possible.

As of May 2, 2022, you will need a KEyON account for pre-registering and signing in and out at EarlyON centres.

All adults planning to attend EarlyON programs must create their own individual KEyON account and will receive their own key tag.

1. Navigate to www.keyon.ca and select “Become a Member” or “Register.”
2. Enter in your first name, and last name.  Enter in a username and password.  Complete two security questions.  Check off that you are not a robot.
3. You will need to click on “Accept” to continue to the registration process. By selecting Yes, I acknowledge that the data collected in KEyON is to be used by EarlyON centres for planning and evaluation purposes only.  Then click on “Register”. 
4. Complete Parent/Caregiver Details: phone number, email, address and emergency contact.
5. Once your email address is entered, it will need to be confirmed.  Click on “Confirm Your Email.” If successful, you will receive a confirmation email. Within that email, you will be asked to confirm the email address you submitted to KEyON, click on “Here to confirm” within the body of the email, from here, the registration process will continue.
6. Answer two questions in the KEyON registration process below the address you entered: “Do you identify as Indigenous?” and “Primary Language”
7. Then click “Save”.
8. You will then be prompted to add in your child(ren)’s information. Click on “Add New Child to Account.” First you will be asked about your relationship to your child. You will need to do this for each child that is entered. Click either “Parent/Family Member” or “Caregiver.” A first name, last name and date of birth must be provided for each child you register.
9. Repeat the last step for additional children in your household or under your care.  Click “Next” when complete.  You will be asked to confirm your child’s information, review and click “confirm” if everything is correct. Click “Finished!” for one child or add additional children.
10. You will now be registered (a member of) with KEyON.  With your personal information entered into the system you will need to obtain a key tag to enter and exit programs. This will save time by not having to submit your personal information every time you participate in a program. 
11. To obtain your key tag, follow directions in the "Getting a Key Tag/QR code" below.

Children with the same information? There will be instances where a child being added to an account will have the same last name, date of birth and postal code as a child already registered (e.g. twins, separated parents, child care provider). When this happens, the parent/caregiver will receive a duplicate warning. The child will be added to the parent’s account but will have an X beside their name. Please contact your local EarlyON centre for assistance if this occurs.

• Log into your account at www.keyon.ca and select “Calendar.”
• Select the “City of Hamilton” from the first drop-down menu. Then select the EarlyON location of your choice from the second drop-down menu.
• On the calendar, the legend at the top will tell you which programs are available (green, orange or red checkmark) and which programs are full (red X). For questions around capacity, please contact your local EarlyON centre.
• Select an available program. Read the disclaimer and select “agree” to move to the next prompt.
• Register the number of children you plan to attend the program with you and indicate their ages.
• Once you have submitted your registration, an automated confirmation email will be sent to you. Please ensure you have your notifications turned on to receive these emails. 

What if multiple adults are attending with one child? For programs requiring pre-registration, each adult needs to complete the pre-registration process.

Why do I need to create a KEyON account?
www.keyon.ca is website that supports a digital sign-in tool that provides caregivers with a quick and simple way to register and sign-in at select EarlyON Centres across Ontario. This digital sign-in application makes accessing EarlyON programs easier and faster. As of May 2, 2022, all EarlyON pre-registration and sign-in activities in the City of Hamilton will be conducted using the KEyON system. KEyON is brand new to Hamilton and migration of EarlyON information from the old database is not possible.  If you require support in setting up your KEyON account, please contact your local EarlyON centre.

If you have an existing KEyON account, you do not need to create another one to access City of Hamilton EarlyON programming.

Do I have to pre-register before I show up at an EarlyON or can I drop by?
View the calendar of the EarlyON location you are planning to visit before arriving onsite. Capacity limits are in place at all centres and some programs do require that you pre-register in advance. All EarlyON calendars are posted at www.keyon.ca.

From the Calendar page, you will see a drop-down menu in the top left corner. Use the location drop-down menu to select “City of Hamilton.” Then use the drop-down on the top right corner to select the location of your choice. If you would like to attend an online program, please select “Virtual Programming.”

Is there a limit to how many programs I can sign up for at once?
EarlyON centres using the KEyON system have set a maximum of 10 total pre-registered sessions at one time. You will be permitted by the system to register for an additional session the day after attending each of your original 10 sessions. You can check your current pre-registration status by selecting “View Pre-Registrations” at the top of your calendar page when you are logged into KEyON.

What if I bring a second adult?
All adults attending online or in-person EarlyON programs or services are required to have their own KEyON account. If the adult is attending and not bringing their own children, they should complete the pre-registration process by indicating that they are attending as only one adult.

What if I pre-register and I am not able to attend. Can I send another adult in my place?
Yes, you may send another adult in your place, however they will be required to sign-in to the program upon arrival following the existing process. All adults attending online or in-person EarlyON programs or services are required to have their own KEyON account.  

How do I find the programs and services at the location that I want to attend?
When you go to the Calendar page on www.keyon.ca, you will see a drop-down menu in the top left corner. Please use the location drop-down menu to select “City of Hamilton.” Then use the drop-down on the top right corner to select the location of your choice. If you would like to attend an online program, please select “Virtual Programming.”

How do I cancel or change my pre-registration?
If you are unable to attend a program, please cancel your pre-registration so that others may attend. You may cancel right up until the start time. 

After logging into your KEyON account, visit the Calendar page on www.keyon.ca and select “View Pre-Registered Programs.” To cancel your pre-registration, please select “Cancel” for the program you wish to cancel and the program will be removed from your pre-registration list. To change the number of children for your pre-registration, please select “Edit.”

Do I need my own key tag/QR code or can I share it with other members of my family?
Each adult receives their own tag.  Your KEyON account allows you to easily pre-register at any of our locations and acts to verify attendance (by name) once you scan in. 

The use of key tags to sign-in and out of programs is extremely important for planning purposes.  It helps the City of Hamilton and the providers of EarlyON programs decide where and when to offer programs and services in the city based on participation patterns. This also helps us to tailor EarlyON programs to best serve our diverse population and determine future locations for EarlyON programming.  

Data derived from KeyON is strictly used for planning and evaluation purposes only.  All analysis of KEyON data is conducted at a group level, further assuring confidentiality of personal information.

Can another adult use my key tag?
In order to ensure that we have accurate information on program participation, we ask that you do not share your key tag or QR code with another adult.

I forgot/lost my key tag.
We recognize that key tags can sometimes get lost or damaged. If you have the ability, take a picture of your key tag and/or download the QR code so you have it on hand when you visit. If you require a new key tag to be assigned to your account, please , email or visit your local EarlyON centre. We will then provide you with a new key tag. If the previous key tag is found, please destroy it.

Do I need to swipe my key tag again if I come back the same day? 
Yes, you can return on the same day if there is space in the program. You will need to complete the sign-in process again. Our system time stamps each visit with the number of children and adults attending.

Why is my personal information being collected?
EarlyON Child and Family Centres are funded by the Ontario Ministry of Education. As the local service system manager for EarlyON centres, the City of Hamilton is required to collect data from participants and report it to the Ontario Ministry of Education. The data that you submit helps us to meet these expectations, while also supporting support local planning and administration of the EarlyON system in Hamilton.

Questions about the collection of personal information by the City of Hamilton can be directed to: Kristy Tadeson, Manager, Community Strategies: [email protected] or 905-546-2424 ext.1092.

Who can see my information?
EarlyON staff managing the kiosk at the location you are attending can see your:

• KEyON username
• first and last name
• phone number
• email address
• postal code
• child’s name and age range
• emergency contact person

Data derived from KeyON is strictly used for planning and evaluation purposes only. All analysis of KEyON data is conducted at a group level, further assuring confidentiality of personal information.

Is this system private and confidential?
KEyON adheres to the provisions of the Municipal Freedom of Information and Protection Act (MFIPPA) and the Personal Information Protection and Electronics Act (PIPEDA) as they relate to the collection, storage and reporting of data. If you have any questions regarding the privacy or confidentiality of your account with KEyON, please contact: [email protected].