Fares

Fares

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.

 

The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

 

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

A person using their Presto card

Service at a Glance

Is a PRESTO card right for me?

PRESTO is an electronic fare system that allows transit users in the Greater Toronto and Hamilton Area to use a single fare card to move between and within transit systems. Benefits of PRESTO:

  • Cheaper than a regular cash fare
  • No more searching for exact change
  • No more paper transfers
  • Reduces transferring from HSR to GO Train fares by $1.85 
  • Automatic and online reload options
How much does it cost to ride the bus?

Hamilton City Council approved a fare increase effective September 1, 2019. 

Do I need HSR Photo ID?

You need HSR Photo ID if:

  • You are attempting to ride the HSR at a reduced rate
  • You are a Secondary School student using a student fare
  • You are a Golden Age Pass holder (resident age 80 years or older)
  • You are a person with a disability boarding with a support person.
  • You are a support worker travelling with a rider needing assistance
  • ​You have lost your Student Photo ID or did not get one from your school
How do I transfer from HSR to Burlington Transit?

Upon payment of your HSR fare using cash or ticket, please ask the driver for a transfer to connect to the Burlington service. If using any valid (non-PRESTO) HSR Pass product, just show the Burlington Transit Operator that pass.

  • Transfers are only accepted by Burlington Transit drivers at the following designated  bus stops.
    • King St. at James St. (BT Stop #679)
    • King St. at Bay St. (BT Stop #827)
    • Aldershot GO station
    • Downtown BT Terminal (John St.)
    • Plains Rd. at RBG Building (BT Stop #698)
  • At other bus stops, you will need to pay full Burlington Transit fare to board.
  • Paper transfers are not required when using your PRESTO card.