Fares

University and College Bus Passes

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.

 

The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

 

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

The following Colleges and Universities offer bus passes to students:

  • McMaster University
  • Mohawk College
  • Redeemer College

McMaster University students

Eligible McMaster University students will be able to access their 2019-2020 Bus Pass through Mosaic selecting the HSR Bus Pass containing a PRESTO voucher code, that when redeemed, loads a 2019-2020 HSR Bus Pass onto their PRESTO card. When using the Bus Pass, students must present both their valid McMaster Student ID card and tap their Presto card, which contains an annual pass (valid from Sept 1, 2019 to August 31, 2020).

If you are a full time undergraduate or graduate student at McMaster University, your bus pass is included in your student fees.

Mohawk College students

Eligible Mohawk College students will be able to access their 2019-2020 Bus Pass through their MyMohawk account selecting the HSR Bus Pass containing a PRESTO voucher code, that when redeemed, loads a 2019-2020 HSR Bus Pass onto their PRESTO card. When using the Bus Pass, students must present both their valid Mohawk College ONE card ID card and tap their Presto card, which contains an annual pass (valid from Sept 1, 2019 to August 21, 2020).

Redeemer University College students

An annual fee is paid for a Redeemer University College Transit Pass on your Presto card and provides R.U.C. students unlimited, free use of all HSR regular service from September 1, 2019 to April 30, 2020. Students must show their Redeemer University College Student Photo ID Card each time they board an HSR bus.

Eligible Redeemer students will be able to obtain their 2019-2020 HSR Bus Pass on PRESTO by first redeeming the PRESTO Voucher Code given to them by Redeemer Administration. Visit Redeemer Administration offices for details.

When using the Bus Pass, students must present both their valid Redeemer Student ID card and tap their Presto card.