For COVID-19 health information:
COVID Hotline: 905-974-9848
For COVID-19 Vaccine booking information:
For Isolation questions:
Ministry COVID-19 Testing & Isolation Info Line
For Quarantine compliance issues:
Public Health Agency of Canada
For general inquiries complete the online form
If you have symptoms of COVID-19 you should Stay home and self-isolate until all the following apply:
- Your symptoms have been improving for at least 24 hours (or 48 hours if you had nausea, vomiting, and/or diarrhea)
- You do not have a fever
- You do not develop any additional symptoms
Do not leave your home except to get tested or to seek medical attention. If you have severe symptoms like chest pain or difficulty breathing, go to the nearest emergency department immediately.
Inform others of their exposure.
Tell your household members and other close contacts that you are sick, and refer them to the additional precautions they could take as outlined above.
A close contact is anyone you were less than two meters away for at least 15 minutes, or multiple shorter lengths of time, without measures such as masking and/or distancing in the 48 hours before your symptoms began or your positive test result, whichever came first.
Once your symptoms have been improving and you are no longer self-isolating at home (i.e., the three conditions outlined above apply to you) you should continue to take Additional Precautions as outlined below.
- If you were exposed to someone with COVID-19 or tested positive for COVID-19 and have symptoms, please follow the recommendations outlined above
- If you have no symptoms, for 10 days after your last day of exposure or positive test result, you should follow the Additional Precautions as outlined below
- If you develop symptoms over the 10 days, you should self-isolate.
For 10 days after your symptoms started, last day of exposure, or positive test result:
- Self-monitor for new or worsening symptoms
- Seek testing (if eligible) if you develop any new or different symptoms
- Wear a tight-fitting, well-constructed mask as much as possible in all public settings, unless:
- you are temporarily removing it for essential activities (such as when eating in shared space at school/work) while still maintaining as much distancing from others as possible
- you are unable to mask (such as children under two years of age)
- Avoid non-essential activities where you need to take off your mask (for example dining out)
- Avoid visiting anyone who is immunocompromised or may be at higher risk of illness (for example, older adults)
- Avoid non-essential visits to highest risk settings, such as hospitals and long-term care homes
There are two publicly-funded types of COVID-19 test available in Ontario: Rapid Antigen Tests and Molecular Tests (which includes PCR and rapid molecular testing). Please see the Recommendations section for what to do if you test positive.
Antiviral treatment is currently available for individuals at higher risk of severe outcomes of COVID-19 as determined by a doctor
- People who are at higher risk should speak with their doctor before they become sick to learn about their treatment options and develop a treatment plan. Having this information when well will help people access treatment in a timelier manner if they develop symptoms
- You can be referred by your doctor to an in-person COVID Care Clinic to be assessed and receive treatment or you can pick up antiviral treatment at a participating pharmacy with a prescription
You are considered higher risk of severe outcomes of COVID-19 if you are:
- 60 years of age and older
- 18 years of age and immunocompromised
- 18 to 59 years of age with:
- One or more underlying medical conditions (such as diabetes, heart, or lung disease), or
- Inadequate immunity against COVID-19 due to:
- Not receiving a complete primary series of the COVID-19 vaccine
- Having received a complete primary series but no COVID-19 vaccine or COVID-19 infection within the past six months
For more information, please visit Ontario’s COVID-19 Testing and Treatment guidance.