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Hamilton Utilities Billing
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For questions or assistance please contact:
Hamilton Utilities Billing Customer Service
905-546-8630
[email protected].
Water Billing transition from Alectra to Hamilton Utilities Billing (HUB)
The transition from Alectra to HUB will start in mid-April, but will vary based on meter reading and billing cycles. This means some residents will receive their first HUB water bill in April and others in May. Your final Alectra Utilities water bill will include additional information on this transition.
Same water service, now billed by your City.
The City is committed to ensuring residents continue to receive seamless and reliable water billing service. This change reflects the City’s ongoing commitment to improve efficiency, make services more transparent and easier to access, while allowing Alectra Utilities to focus on electricity delivery.
Starting in mid to late April, property owners will begin receiving water bills directly from the City of Hamilton through Hamilton Utilities Billing (HUB) either by mail or email (account owners must sign-up for paperless e-billing).
Billing Information
Pre-authorized Debit (PAD) - What you need to do:
- If you were NOT enrolled with Alectra for pre-authorized payment - no action is required.
You will simply receive your first water bill from Hamilton Utilities Billing beginning in April 2026 and make payments through the one of the payment options. - If you were enrolled with Alectra for pre-authorized payment and wish to continue to make pre-authorized water billing payments, re-enrol with Hamilton Utilities Billing using the pre-authorized debit form.
Note: Pre-Authorized Payments (formerly known as PAP) are now referred to as Pre-Authorized Debits (PAD) to reflect official banking standards.
First HUB Water Bill
Depending on billing cycles, residents will see their first water HUB bill starting in late April and through the beginning of May. Your final Alectra Utilities bill for water charges, will include a notice of the transition of water billing to HUB.
Late Payment Charges
To further support all residents during the transition, late-payment fees, interest on overdue balances or taxes related to unpaid HUB issued water bills will not be charged between April and July 1, 2026.
Current Alectra Electricity Customers
If you're currently an Alectra electricity customer your electricity bill will not be impacted. Your account number and payment method will stay the same for your Alectra electricity billing.
HUB Account
Your HUB account can be accessed by logging into my.hamilton.ca where you will be able to:
Please note you will need your HUB account number to login to the HUB account portal. Your account number will be listed in the top left corner of your bill, which you should receive at the end of April or beginning of May based on your billing cycle.
Three easy ways to get your account balance and bill due date:
- Select Hamilton Utilities Billing (HUB)
- View your account balance and due date on the dashboard
- Download statement and payment history by selecting View Account Details
By Email (e-billing/paperless billing)
- If you are not signed up for e-billing log into my.hamilton.ca
- Select Hamilton Utilities Billing (HUB)
- Select Paperless Billing, and click Sign Up
- Enter email address and click Sign Me Up to enroll
By Phone
Receive your account balance and due date by calling our HUB customer support team at 905-546-8630.
To submit a meter reading manually:
- Log into my.hamilton.ca
- Select Hamilton Utilities Billing (HUB)
- Select Services
- Select Forms
- Select Submit Water Meter Reading form
- Complete the form and submit
Submitting a water meter reading helps make sure your water bill is accurate and reflects your actual water use. In the case where a scheduled water meter read is missed, submitting your own meter reading will avoid estimated charges.
For more information on your water meter visit hamilton.ca/WaterMeters.
Visit my.hamilton.ca to start or stop service.
Note: At least seven business days notice is required to start or stop water service. Additionally, water accounts cannot be transferred between individuals.
Hamilton Utilities Billing
Frequently Asked Questions
As part of the transition of water billing to Hamilton Utilities Billing, customers previously enrolled in pre-authorized payment with Alectra can re-enrol with HUB to continue enjoying the convenience of pre-authorized debit payments.
The City of Hamilton requires pre-authorized debit re-enrolment to confirm your consent and ensure compliance with updated banking and privacy regulations. Your re-enrolment allows the City to continue providing a secure and reliable billing experience through your preferred payment method.
If you have already signed up or re-enrolled in PAD, thank you. You will receive a confirmation notice by email or mail, dependent on how you submitted. To sign up for pre-authorized debit visit my.hamilton.ca and automatic withdrawals will begin your next billing cycle.
The Toronto PO Box is a secure mail service used to safely receive and process high volumes of sensitive financial documents. It helps ensure reliable service for the City and residents. Please note, it is not a customer service office or billing centre.
Residents also have the option to mail or drop-off PAP re-enrolment forms at Hamilton City Hall, 71 Main Street West, Hamilton, Ontario, L8P 4Y5.
Yes. Hamilton Utilities Billing will assign a new account number for water customers. Electricity account numbers remain the same with Alectra or Hydro One. This new account number can be found in the top left corner of your HUB water bill.
Yes. You’ll see new branding, but the layout will be familiar.
No. Water rates will remain consistent with those that came into effect January 1, 2026.
The City offers programs and payment plans to help. Additional supports are available for low-income seniors.
For more information, please visit: hamilton.ca/WaterRates
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