Riding with HSR

Bus News

To help reduce the spread of COVID-19,customers are required to wear a non-medical mask on public transit.This extra step can help protect others in spaces where physical distancing can be hard to maintain.Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

 

Header with HSR logo and text "Bus News"

COVID Prevention HSR Keep Mask On - Do not remove your mask to eat, drink or talk on the phone.

Schedule Highlights


Schedule changes will take effect on Sunday, April 25 and will operate until Saturday, June 26.

  • Reduced weekday schedules will continue to operate on routes 3, 6, 7, 8, 10, 21, 22, 23, 24, 25, 26, 27, 33, 34, 35, 41, 55 and 58.
  • Route 9 – ROCK GARDENS service will resume on Sundays and holidays effective Sunday, May 9th.
  • Route 56 - CENTENNIAL will operate Saturdays, Sundays and holidays only.
  • Please note that routes 9 and 56 will not operate if provincial stay-at-home orders or other Public Health recommendations for essential travel only are in effect.
  • Route 51 - UNIVERSITY will not operate.
  • STONEY CREEK INDUSTRIAL EXTRA will continue to operate normal weekday service.

Schedule Changes


  • Route 44 - RYMAL
    Will depart Ancaster Business Park at 7:06 PM

Holiday Service


  • VICTORIA DAY (Monday, May 24, 2021)
    We will operate on a Sunday level of service.

(Re)envision’s Draft Guiding Principles


We want to hear from you! Based on feedback from the community, we have drafted six Guiding Principles that will lay the foundation for our future action plans, such as new features for our service, a reconfigured network and routes that will be implemented over time, as well as customer experience improvements.

We want to hear your feedback to make sure we have identified the right solutions that will improve your experience on transit. Learn more and share your feedback on the draft Guiding Principles.

Bus Stop Seat Pilot


Through the (Re)envision the HSR project, we heard from customers that comfort and amenities at bus stops are important factors when choosing to use transit. Based on this feedback, we are pilot-testing a prototype of a bus stop pole and a bench for customer seating. This could be used at existing HSR bus stops where conventional benches have been requested but cannot be installed due to a lack of space.

Learn more about our Bus Stop Seat Pilot and let us know your thoughts about the pilot by completing our survey.

Customer Capacity on the HSR


We are operating at the equivalent of 100% seated capacity to meet customers’ needs based on current ridership levels.

Our operators are committed to providing a safe and professional service and do their best to limit instances of over-crowding by monitoring the boardings of customers the best they can, while safely operating the bus.

We continue to monitor and add supplemental service on busier routes to help minimize crowding.

With the mask by-law in place, the City of Hamilton Public Health are not recommending HSR move to a reduced capacity at this time. We encourage you to wear your own mask as it is the best protection when physical distancing is hard to maintain.

DARTS Clients: Switch to PRESTO


As of March 31, 2021, the HSR has ended the sale of all paper tickets and passes for DARTS clients (including Seniors tickets). Purchased paper tickets can be used on DARTS until May 31, 2021. After that date, they will expire and have no value.

Convert your tickets to PRESTO before May 31, 2021 at the HSR Customer Service Centre at 36 Hunter St East. Learn more about the benefits of PRESTO.

HSR Customer Service Line


Share your feedback with us, Monday-Friday, 8-4 pm (excluding holidays):
Phone: 905-527-4441
Email: [email protected]

Real-time Info on the Go


Online: Visit hamilton.ca/hsrnow to plan your trip, get your bus time, find your route schedule or sign up for alerts.
App: Use our free mobile app, HSRnow, to plan your trip from A-to-B and to get real-time next bus information for close-by stops.
Text Message: Text “HSRnow ####” (your stop number) to 25370. Standard message rates may apply.
Twitter: Follow @HSRnow for service cancellations and alerts.
Phone: Call 905-527-4441 to get next bus info for your stop or to speak with a representative (7:30 am to 8 pm daily).

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