Riding with HSR

Bus News

 NEW: Modified HSR winter schedule begins January 23, 2022 View Bus News for more information

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit.This extra step can help protect others in spaces where physical distancing can be hard to maintain. Learn more about our Safe Re-opening on HSR Transit and ATS/DARTS.

 

Header with HSR logo and text "Bus News"

COVID Prevention HSR Keep Mask On - Do not remove your mask to eat, drink or talk on the phone.

Modified Winter Schedule Highlights


NEW: As COVID-19 cases continue to rise, HSR is adjusting service levels to ensure we can continue to provide you with reliable service. A new modified winter schedule will begin on Sunday, January 23 and will operate until Saturday, April 30. These changes include:

  • Reduced weekday schedules (summer service level) on routes 3, 6, 7, 8, 10, 21, 22, 23, 24, 25, 26, 33, 34, 35, 41, 43, 55 and 58.
  • Reduced weekday service will continue on route 51.
  • School extras may operate depending on the status of in-person classes.

Regular Saturday and Sunday schedules will continue to operate.

Please continue to do your part. It is important that all members of the public, including those who are fully vaccinated, continue to follow public health measures. Masks are required on public transit.

Holiday service


  • Family Day (Monday, February 21, 2022)
    • Buses will operate a special holiday schedule with limited service from 6 am to 9 pm.
  • Good Friday (Friday, April 15, 2022)
    • Buses will operate a special holiday schedule with limited service from 6 am to 9 pm.
  • Easter Sunday (Sunday, April 17, 2022)
    • Buses will operate regular Sunday service.
  • Easter Monday (Monday, April 18, 2022)
    • Buses will operate regular weekday service.

#ReadyToRide – Our 7-Point Plan to keep transit safe and strong


You may have seen HSR’s recent #ReadyToRide ridership recovery campaign on buses, shelters, and local print/digital media in Hamilton. The campaign is centred around our 7-point plan to keep transit safe and strong as we emerge from the pandemic. It also includes a number of important references to our six guiding principles from our (Re)envision the HSR initiative. 

As part of this campaign, we’ve launched a number of fare incentives on PRESTO beginning on November 1st. These include free fares for children 12 and under, earning free rides faster with improved weekly loyalty rewards, and free trials on weekday mornings for HSR’s new myRide on-demand service in Waterdown. These great incentives are temporary while we rebuild our ridership, and we’ll be monitoring each of them to understand the benefits to customers and our overall ridership numbers. 

Check out the 7-point plan today by visiting www.hamilton.ca/ReadyToRide.

Rate your ride with the HSRnow Mobile App


As we continue our #ReadyToRide campaign, gathering up-to-date information about your transit experience is more important than ever. That’s why we’ve launched a new customer satisfaction survey on the HSRnow mobile app. The survey gathers feedback on several factors including trip reliability, staff professionalism, and safety related to our COVID-prevention protocols. Visit www.hamilton.ca/hsrnow to download the free app and access the survey. 

Let’s talk about accessibility 


Do you have a disability that impacts your experience riding on conventional or specialized transit? Between November 8-26, we collected your comments about your experience on HSR and ATS/DARTS. Tune in to the City of Hamilton’s YouTube channel on Wednesday, December 1st at 4 pm as we answer questions based on your feedback and provide an accessibility update.

For more information


Phone: Call 905-527-4441 to get next bus info for your stop or to speak with a representative (7:30 am to 8 pm daily).
Online: Visit hamilton.ca/hsrnow to plan your trip, get your bus time, find your route schedule or sign up for alerts.
App: Use our free mobile app, HSRnow, to plan your trip from A-to-B and to get real-time next bus information for close-by stops.
Text Message: Text “HSRnow ####” (your stop number) to 25370. Standard message rates may apply.
Twitter: Follow @HSRnow for service cancellations and alerts.
Facebook: Follow @HamiltonStreetRailway on Facebook for news and announcements.