Riding with HSR

Bus News

Until at least April 5th, HSR customers are being asked to board buses from the rear doors only, and to keep a fair distance from the bus operators and other customers. Only customers with personal mobility devices (PMD) will permitted to enter and exit through the front door.

The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

Header with HSR logo and text "Bus News"

As of January 1, 2020 Call 905-525-2583 (Blue Line Taxi) for Trans-Cab Service in Glanbrook, Stoney Creek and Red Hill Business Park. Stoney Creek Trans-Cab service zones and transfer points have changed. The Levi-Loop Transfer point will be discontinued. All other service zones and transfer points remain unchanged.

Schedule changes effective as of December 29, 2019.

Minor changes to schedules

There are minor changes to these routes:

  • 1 KING (Weekdays and Sundays)
  • 5 DELAWARE (Weekday)
  • 6 ABERDEEN / 7 LOCKE (Weekdays)
  • 10 B LINE (Weekdays)
  • 20 A LINE (Weekdays)
  • 21 UPPER KENILWORTH (Weekdays)
  • 34 UPPER PARADISE (Weekdays)
  • 35 COLLEGE (Weekdays)
  • 55 STONEY CREEK CENTRAL (Weekdays)
  • 58 STONEY CREEK LOCAL (Weekdays)

For updated schedules and routes, visit hamilton.ca/hsr or pick one up at the Customer Service Centre at 36 Hunter St. East (Hamilton GO Centre) or at the MacNab Transit Terminal.

You can also use our mobile-friendly, real-time trip planner at hamilton.ca/hsrnow.

56 CENTENNIAL Route - No Winter Service

Route 56 CENTENNIAL will not run on weekends this winter. Weekend service will return April 26, 2020.

You can use:

  • Route 44 RYMAL to travel along Centennial Parkway North to Walmart and Confederation GO Station
  • Route 11 PARKDALE to access the Hamilton Beach Trail on weekends and holidays

Did you know? 

After dark, you can request to be let off the bus in between stops. Ask your Operator at least one stop before you would like to get off the bus. The Operator will let you off at the closest safe location.

We’re Back on Locke Street

Route 7 LOCKE has returned to its regular route on Hunter, Locke, Charlton and Chatham Streets.

Map of HSR Route 7 - LOCKE STREET

44 RYMAL Route and Schedule Changes
HSR Connects to GO Transit at Confederation Station

In November, GO Transit’s Route 12 bus service moved to the new Confederation Station on Centennial Parkway, north of Barton.

We’ve updated Route 44 RYMAL routing and schedules to connect directly with the new GO station.

Buses Heading Eastbound (North on Centennial)
Route 44 RYMAL will leave Eastgate Square, travel to Walmart on Centennial Parkway, and then to end of the line at Confederation GO Station.

Buses Heading Westbound (South on Centennial)
Route 44 RYMAL will leave Confederation GO Station, travel to Walmart, then to Eastgate Square and beyond.

When leaving Walmart to go south toward Eastgate Square, catch the bus at the stop on the east side with the shelter.

We’ve added an early morning weekday trip to make better connections with GO Transit. Route 44 RYMAL will meet the first GO bus departure.

Map of HSR Route 44 - RYMAL ROAD


Buses will follow a special Christmas Day schedule on Wednesday, December 25 between 6 am and 9 pm only. Buses will follow a Saturday schedule on Boxing Day (Thursday, December 26) and a Sunday/Holiday schedule on New Year’s Day (Wednesday, January 1)

These routes will not operate on Christmas Day:

  • 10 B LINE
  • 20 A LINE

Free on NYE
After 6 pm

Ride home safely with the HSR! Service will be free after 6 pm. On Tuesday, December 31, the HSR will operate on regular weekday schedules. Evening service will be extended on most routes, with the last trips leaving the downtown area at 2:30 am, except for these routes:

  • 10 B LINE
  • 20 A LINE

Regular weekday hours will be in effect for Trans-Cab.

Customer Service

Holiday Hours

HSR information lines are answered daily from 7:30 am to 8 pm, except for December 25 (Christmas Day) when calls will be answered from 9 am to 5 pm.

Our HSR Customer Service Centre at the Hamilton GO Centre (36 Hunter St. East) is open weekdays from 8:30 am to 4:30 pm, not including statutory holidays.
The centre will be closed on:

  • Wednesday, December 25 (Christmas Day)
  • Thursday, December 26 (Boxing Day)
  • Wednesday, January 1(New Year’s Day)

Get on Board - The Consultation Bus

We want to hear from residents across Hamilton about how we can make transit your first choice for transportation. That’s why we’re taking our public engagement on the road.

Visit us on the Consultation Bus in your community and help us (Re)envision the HSR. Don’t worry if you missed us.

We’ve also launched a digital engagement platform for you to share your ideas, connect with the (Re) envision team and learn more about upcoming projects and announcements.

Join the conversation & find our tour schedule at hamilton.ca/myhsr

HSR Public Engagement Bus

HSR Customer Service Line

Recommendations, complaints  or requests?
Phone: 905-527-4441
Hours: Monday to Friday, 8 am to 4 pm
Email: [email protected]

Real-time Info on the Go

Online: Visit hamilton.ca/hsrnow to plan your trip, get your bus time, find your route schedule or sign up for alerts.
Text Message: Text “HSRnow ####” (your stop number) to 25370.
Twitter: Follow @HSRnow for service cancellations and alerts.
Phone: Call 905-527-4441 to get next bus info for your stop or to speak with a representative (7:30 am to 8 pm daily).

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