Riding with HSR

Bus News

Beginning September 6, 2020, HSR will return to weekday service at a summer level on most routes. View our Schedule and timetables

Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit. This extra step can help protect others in spaces where physical distancing can be hard to maintain.

The Customer Service counter at 36 Hunter Street Go Station (ONLY) has resumed normal business hours: 8:30 am to 4:30 pm Monday to Friday for customers to renew monthly passes, purchase and reload PRESTO cards and to purchase tickets. Our Customer Service Desk at Mountain Transit Centre (2200 Upper James St.) will remain closed to the public until further notice.

HSR has resumed fare collection and front-door boarding for customers. Operator compartment bio-shields have been installed as an additional measure to protect operators and customers.

 

Header with HSR logo and text "Bus News"

Promo requiring customers to wear a non-medical mask on public transit

Schedule changes effective as of Sunday September 6, 2020.

Schedule Highlights


  • Routes 1, 2, 4, 5, 11, 12, 16, 18, 20, 43, 44, 52A are operating regular weekday service.
  • Routes 3, 6, 7, 8, 10, 21, 22, 23, 24, 25, 26, 27, 33, 34, 35, 41, 55, 58 are operating a reduced weekday service (service reduced during peak periods only).
  • Routes 9 - ROCK GARDENS (Sundays/Holidays) and 56 - CENTENNIAL (Saturdays, Sundays and Holidays) are operating their normal weekend schedule.
  • Route 42 - MOHAWK EAST will be in operation on Saturdays
  • Route 51 - UNIVERSITY is cancelled.
  • Days of service and hours of service (approx.) are listed in the description of the route on the PDF schedules page, but not frequency (as it changes numerous times each day during the weekday, Saturday and Sunday).  Customers can look at the PDF timetables for each route description for further details on frequencies.

Holiday Service


  • THANKSGIVING DAY (Monday, October 12) - Regular Sunday schedules will operate, with span reduction in the late evening having the last trips departing from downtown at 10:00 PM.
  • CHRISTMAS DAY (Friday, December 25) - A reduced holiday service will operate from approximately 6 AM to 9 PM.
  • BOXING DAY (Saturday, December 26) - Routes 1, 2, 21, 25, 26, 41 and 43 will operate a Saturday schedule. All other routes will operate a Sunday schedule.There will be no service on 9, 10, 12, 16, 18, 20, 42, 51, 52, 56.

Lost and Found


HSR Lost and Found is now open at reduced capacity. Due to COVID-19, pick-up times for items may be delayed.

If you have lost somethings on the HSR, please call us between 8:30 am to 4:30 pm at 905-546-2424 ext. 1882

Phasing Out Paper Tickets and Paper Passes


HSR is phasing out paper tickets and paper monthly passes.

  • HSR will discontinue paper monthly passes on October 31, 2020. Starting November 1, 2020, passes will be available only on a PRESTO card. 
  • Paper tickets will stop being sold on October 31, 2020. After that time tickets will only be available on a PRESTO card. 
  • HSR will continue to accept paper tickets already purchased until December 31, 2020.
  • Residents who are 80 years and older will receive a one-time free PRESTO Card when they obtain their Golden Age pass for unlimited free transit in Hamilton.
  • A special purpose ticket will be created for social agencies and school boards that utilize paper tickets to support their clients; and available at the Customer Service Office at 36 Hunter Street East. Customers may also purchase up to two (2) special purpose tickets at a time at the Customer Service Office.

View more information about the benefits of PRESTO

HSR Customer Service Line


Recommendations, complaints  or requests?
Phone: 905-527-4441
Hours: Monday to Friday, 8 am to 4 pm
Email: [email protected]

Real-time Info on the Go


Online: Visit hamilton.ca/hsrnow to plan your trip, get your bus time, find your route schedule or sign up for alerts.
Text Message: Text “HSRnow ####” (your stop number) to 25370. Standard message rates may apply.
Twitter: Follow @HSRnow for service cancellations and alerts.
Phone: Call 905-527-4441 to get next bus info for your stop or to speak with a representative (7:30 am to 8 pm daily).

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