Victoria Day Weekend: What's Open and What's Closed

All City of Hamilton administrative offices will be closed for Victoria Day on Monday, May 18 and reopen on Tuesday, May 19, 2026. 

For emergencies involving roads, water mains, sewer systems, and safety issues, please call 905-546-2489 (CITY).

NEW: my.hamilton.ca provides residents with a single, secure place to access a growing number of City services online from any device – anytime, anywhere.

Service Closures

Customer Service Lines

• ATS Customer Service Office 
• HSR Customer Service at 36 Hunter St. East 
  • Phone service is available daily, including holidays, from 7:30 am to 8 pm by calling 905-546-2489.

Enforcement Services 

• Hamilton Municipal Parking System Office 
  • No enforcement from May 17 at 10 pm until May 18 at 10 pm. 
  • Proactive enforcement may occur for special events and areas of interest.
• Health Connections phone line
• Housing Services Office at 350 King St. East 
• Licensing and By-Law Services phone line (905-546-2782) and service counters (City Hall, 1st Floor and 330 Wentworth St. North)
• Municipal Service Centres and Citizen Service Centre (City Hall)
• Ontario Works Program and Special Supports Program 
• Provincial Offences Administration Office
• Public Health administrative offices, including vaccine phone and records line (905-540-5250)

Administrative Services 

• Health Connections phone line
• Housing Services Office at 350 King St. East 
• Licensing and By-Law Services phone line (905-546-2782) and service counters (City Hall, 1st Floor and 330 Wentworth St. North)
• Municipal Service Centres and Citizen Service Centre (City Hall)
• Ontario Works Program and Special Supports Program 
• Provincial Offences Administration Office
• Public Health administrative offices, including vaccine phone and records line (905-540-5250)

Programs and Services 

• Animal Services Office and Shelter
• Child and Adolescent Services Walk-In Clinic  
• Dental clinics and bus 
• Macassa Lodge Adult Day Program
• Needle syringe program (van service)

Culture and Recreation

• Hamilton Civic Museums 
• Hamilton Farmers’ Market 
• Hamilton Public Library branches (also closed May 17)
  • Visit hpl.ca for virtual services.
• Recreation Centres and Arenas 
• Tropical Greenhouse at Gage Park

Hamilton Utilities Billing

• Customer support phone lines (905-546-8630) and email ([email protected])
• Visit hamilton.ca/HUB for more information

Service Adjustments

Hamilton Street Railway (HSR)

• Buses will operate a Sunday service schedule, with the last trips from downtown at 12 am (midnight)
• There will be no service on routes 12 Wentworth and 42 Mohawk East.
• MyRide on-demand service and Trans-Cab service will align with HSR Sunday schedules.

DARTS

• Holiday service hours
• All subscription trips cancelled, except dialysis. 
• Advanced booking is required for travel on May 18

Waste Collection

• No collection on May 18 (garbage, blue box, green bin or bulk garbage). 
• Pick up will occur one day later for the rest of the week. 
• Waste must be at the curb by 7 am on collection day.
• To find your collection day, please visit: hamilton.ca/waste.
• Transfer stations and community recycling centres will be closed May 18.

Additional Information

• Accessible transit: hamilton.ca/ats
• Found pets: hamilton.ca/foundpets
• Vaccine reporting: hamilton.ca/vaccinereporting
• Tickets and payments: hamilton.ca/pay-your-ticket
• Property tax payment options: hamilton.ca/payyourpropertytax
• Report a Problem: hamilton.ca/MyHamiltonPortal