Tenants

Tenant Satisfaction Survey

Labour Day Weekend: What's Open & Closed

Contact Us

For general information
Email [email protected] or
Call 905-523-8496

Your feedback will help us understand your experience as a CHH Tenant. We want to know what you think CityHousing Hamilton (CHH) is doing well and where you think improvement is needed. This survey was co-created with the Tenants First Team.

Your participation is voluntary and you can skip any questions you are not comfortable answering. Survey results will be anonymous, confidential and only used to help us understand your experiences as a CHH tenant. This survey takes about 15 minutes to complete.

CHH Tenant Satisfaction Survey

Current Property Conditions & Amenities
Customer Service
Supports & Community
Safety & Security
How can we improve
Demographics

Notice of Collection

The City of Hamilton collects information under authority of Section 227 of the Municipal Act, 2001. Any personal information collected by CityHousing Hamilton (CHH) will be used to for CHH’s housing accessibility survey. By providing your contact information, you agree to be contacted by the City of Hamilton and/or their agents/contactors for the purposes related to the City’s housing accessibility design.

Information collected for this initiative may be stored on servers located in Canada and subject to Canadian laws. Questions about the collection of this personal information can be directed to the Manager Strategy & Quality Improvement, CityHousing Hamilton, City of Hamilton 905-523-8496 ext. 7411 or [email protected].

Property Conditions & Amenities

This section helps us understand how you feel about your home and the property you live in.

Please identify your relationship to CityHousing Hamilton (CHH)

Select the type of housing you are providing feedback on.

What property are you providing feedback on?

Please tell us how strongly you agree or disagree with each of the following statements about where you live.

Questions	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with the overall condition of my home	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with the landscaping and upkeep of the outdoor areas	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with snow removal and salting services	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with the garbage and recycling services where I live	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
The signs and directions in my community are clear and easy to find	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with the heating and cooling in my home	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with the laundry facilities	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable
I am satisfied with the parking available where I live.	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	Not applicable

How important are the following amenities to you?

Questions	Very important	Somewhat important	Not at all important
Outdoor green space	Very important	Somewhat important	Not at all important
Outdoor playground for children	Very important	Somewhat important	Not at all important
An area where you can plant flowers or vegetables	Very important	Somewhat important	Not at all important
Meeting rooms, common rooms or lounges	Very important	Somewhat important	Not at all important
Clear signs in common areas about programs, services, and important information	Very important	Somewhat important	Not at all important
On-site parking	Very important	Somewhat important	Not at all important
A dedicated smoking area	Very important	Somewhat important	Not at all important

Date modified

September 01, 2026