Wastewater Quality Management System
The City of Hamilton created a voluntary Wastewater Quality Management System (WWQMS) to improve our existing wastewater systems and processes and reduce environmental impacts.
The WWQMS is a set of policies and procedures implemented to effectively and efficiently collect and treat wastewater in a manner that protects the environment, meets legal and regulatory requirements & meets City of Hamilton’s commitment to a high-quality wastewater system.
The WWQMS Policy CLEAN ensures the City’s commitment to:
Compliance with all legal and other requirements
Leaders in pollution prevention
Effective communication with the community
Always improving the Wastewater Quality Management System; and
Noteworthy innovation
The WWQMS was built upon Hamilton Water’s strong quality management system foundation, existing operational framework and staff expertise. The City of Hamilton's Wastewater Quality Management System (WWQMS) received endorsement from Council on December 16, 2020. The WWQMS was fully implemented and operational in 2021.
Operating Authority
Hamilton Water is the Operating Authority for the City's wastewater collection and treatment systems. Hamilton Water has established and maintains the WWQMS such that it meets legal and other requirements including financial planning and annual reporting.
The WWQMS Operational Plan and Additional Reports
The WWQMS Operational Plan Summary Report informs Mayor and Council of the WWQMS’ performance and milestones. In addition, printed copies of the WWQMS Operational Plan Summary Report can be found at the following locations:
Clerk's Office
City Hall
Hamilton Water Storefront at 330 Wentworth St N, Hamilton
Download the Hamilton Water Financial Plan (PDF, 642 KB) or pick up a printed copy at the City of Hamilton Water Customer Service Area, 330 Wentworth Street North, Hamilton.
Annual Summary Report
The 2025 Hamilton Water Quality Management Systems Annual Summary Report provides an overview of the performance and effectiveness of the City of Hamilton's Drinking Water Quality Management System (DWQMS) and Wastewater Quality Management System (WWQMS).
The report summarizes key activities completed in 2025 to support regulatory compliance, risk management, and continual improvement, including risk assessments, infrastructure reviews, environmental evaluations, audits, and management reviews.
Key highlights include a successful external DWQMS audit, with no non-conformances identified, demonstrating the continued effectiveness of the City's accredited drinking water quality management system. The report also provides an update on the voluntary WWQMS, including progress toward environmental objectives, compliance performance, and ongoing initiatives to enhance wastewater operations.
In addition, the report discusses key challenges, including aging infrastructure and recovery efforts following the cyber incident, and outlines strategic priorities for the 2026 operating year.
If you require these any of these in an alternative format such as Braille or large print, call 905-546-2489.
Date modified