How to Register

Most courses may be cancelled through the online portal. 

Log into your account

1. Click on the “My Info” tab at the top of the page. Click on the name of the person you wish you withdraw from the program.
2. Click on the “Schedules” section to expand it. Click on “Switch to List View” located next to the calendar month at the top of the calendar. Find the line with the program you wish to withdraw from. 
3. Click on “Actions” on the right side of the program line. A small box will appear. Click on the “Withdraw” option. 
4. If you paid with credit card, you can choose to have the refund sent back to your card. You can choose “Account Credit” and the refunded amount will stay on your account to be used for future payments. If you paid with any other method, please contact us to assist.

Once you have chosen your refund method, click on “Withdraw” to complete the process.

Email [email protected] or call 905-546-3747 to have your password reset for you manually. 

It is likely that you already have an account in our system. If you have registered for a program at a Hamilton recreation centre in the past, we already have your account information on file. Please email [email protected] or call 905-546-3747 to update your account with an email address, and we will provide you with a password which will allow you to login online.

• Login to your City of Hamilton Recreation account prior to registration day to ensure all personal information for all family members is correct and there are no issues with login. If account changes are required and/or you require assistance, please email [email protected] 
• Browse programs ahead of time and make a list of preferred courses. 
• Do not refresh or close the page while payment is being processed.
• For the best experience, use Google Chrome as your browser. 

If you are unable to register for a preferred course(s), please join the waitlist as soon as possible. If a spot becomes available staff will call waitlisted individuals in the order that they joined.

Recreation staff have been working hard to improve the online registration system by: 

• enabling a virtual waiting room to help even out high demands of traffic. 
• registrations will continue to be spread across two separate dates to help manage traffic to the website.

A virtual waiting room and queuing system has been implemented to lessen system slowdowns and disruptions. The virtual waiting room is a static web page that displays the user's place in the queue in real-time and provides an estimate for when the user will reach the front of the queue. When it is the user's turn to access the website, they will then be able to enter the registration system and complete their transaction. 

Once a user enters the system, all registrations can be completed at one time. You will be able to add all programs to your cart and complete registration and check-out without losing your spot or having to re-enter the system. 

You will be able to browse for programs until 7:45 am on registration day. At 7:45 am all users will be placed into a virtual waiting room and at 8:00 am the queuing system will begin. Do not close your browser. If you log in earlier than 7:45 am, you will need to refresh your browser after 7:45 am to be entered into the queue. ​

If you are entering the course search engine from a Recreation Centre page, the programs are pre-filtered to the ones offered at that centre‎. You can clear all pre-existing filters by clicking on "Reset Form" on the course search page.  

If you want to create your own custom filter the click on the green "filters" button to set your own search criteria. 

For best results, set your internet browser to Google Chrome. This will allow all filter options to display correctly.