my.hamilton.ca Portal

my.hamilton.ca provides residents with a convenient and secure way to access City services from any device, at any time. Through a single account, users can submit service requests, monitor updates, and manage interactions with the City, all in one place.

How does the my.hamilton.ca portal work?

Create your account, Submit a Request or Access a Service, Track Progress & Get Updates.

Benefits of my.hamilton.ca

• Secure Access - one account to safely manage services
• Save Time - submit and track requests without calling or visiting City of Hamilton locations
• Access Anywhere - available 24/7 via mobile phone, tablet, or laptop

Available services

Residents can now access a growing number of services through my.hamilton.ca, including:

• Animal Donation Payments - Make contributions to support City programming 
• Garbage & Recycling Services - Schedule bulk waste pickup, order extra trash tags, request additional green bins, and more
• Hamilton Utilities Billing - Access your water billing account to view your bill and make payments
• Parking & Permits - Apply for outdoor patio permits, parking permits, or request parking restriction suspensions
• Planning Permitting, Licensing & By-Law Services - Apply for building permits & business licences, submit planning applications and by-law requests or complaints
• Safe Apartment By-law Registration - Register apartment buildings 
• Vacant Unit Tax - Submit annual declarations 
• Report a Problem / Ask a Question

New services and features will continue to be added to improve your experience.

View all available services