Thanksgiving Weekend: What's Open & Closed

All City of Hamilton administrative offices will be closed for Thanksgiving Day on Monday, October 12 and will reopen October 13, 2026.

Some City services will also be closed or have adjusted hours.  

The my.hamilton.ca portal provides residents with a single, secure place to access a growing number of City services online from any device – anytime, anywhere.

Service Closures

Customer Service Lines

• ATS Customer Service Office
• HSR Customer Service at 36 Hunter St. East.
• Phone service is available daily, including holidays, from 7:30 am to 8 pm by calling 905-546-2489.

Enforcement Services  

• Hamilton Municipal Parking System Office
• No enforcement from October 11 at 5:45 am until October 12 at 10 pm.
• Regular parking enforcement will resume October 12 at 10 pm.
• Proactive enforcement may occur for special events and areas of interest.

Administrative Services

• Health Connections phone line
• Housing Services Office at 350 King Street East.
• Licensing and By-Law Services phone line (905-546-2782) and service counters (City Hall, 1st Floor and 330 Wentworth St. North).
• Municipal Service Centres and Citizen Service Centre (City Hall)
• Ontario Works Program and Special Supports Program.
• Provincial Offences Administration Office
• Public Health administrative offices, including vaccine phone and records line (905-540-5250).

Programs and Services

• Animal Services Office and Shelter
• Alcohol, Drug and Gambling Services
• Child and Adolescent Services Walk-In Clinic
• Dental clinics and bus
• Macassa Lodge Adult Day Program
• Needle Syringe Program (van service) – evening

Culture and Recreation

• Hamilton Civic Museums
• Hamilton Farmers’ Market
• Hamilton Public Library (HPL) Branches closed October 11 and October 12
• Bookmobile is off the road. Extended Access and Study Hall services are not available
• Visit hpl.ca for HPL’s Virtual Branch
• Recreation centres and arenas, seniors centres are closed
• Tropical Greenhouse at Gage Park

Service Adjustments

Hamilton Street Railway (HSR)

• HSR Customer Service at 36 Hunter St. E. is closed.
• Phone service is available daily, including holidays, from 7:30 am to 8 pm by calling 905-546-2489.
• Buses will operate a Sunday service schedule, with the last trips from downtown at 12 am (midnight).
• There will be no service on routes 12 Wentworth and 42 Mohawk East.
• MyRide on-demand service and Trans-Cab service will align with HSR Sunday schedules.

DARTS

• Holiday service hours
• All subscription trips cancelled, except dialysis.
• Advanced booking is required for travel on October 12.

Waste Collection

• No collection on October 12 (garbage, green bin, yard waste, bulk garbage or blue box).
• Pick up will occur one day later for the rest of the week.
• Waste must be at the curb by 7 a.m. on collection day.
• To find your collection day, visit: hamilton.ca/Waste
• Transfer stations and community recycling centres will be closed October 12.

Additional Information

• Accessible transit: hamilton.ca/ats
• Found pets: hamilton.ca/foundpets
• Vaccine reporting: hamilton.ca/vaccinereporting
• Tickets and payments: hamilton.ca/pay-your-ticket
• Pay your property tax: hamilton.ca/payyourpropertytax
• Report a Problem: hamilton.ca/MyHamiltonPortal