Building & Renovating

ePLANS - Online Building Permit Application Process

New online building permit application process

Your one-stop access to submitting your building permit online. This new service will save you time, money and simplify the process.

ePLANS is a web-based building permit online business solution. It will allow you to submit, review, pay a portion of the required fees and seek approval online of your building project.

Apply for a Building Permit

User guides & FAQs

Step-by-step guides & easy reference documents:

I tried to create an account but didn’t receive the verification email. What should I do?
Check your Spam and Junk folders in your email for the verification email. You will need to move the email into your inbox or otherwise indicate that emails from [email protected] are acceptable and it should not happen again. If you are using a business email it may be getting caught in the company spam filter. Please make sure all emails are allowed. For assistance, contact us at [email protected].

What should I do if I need to reset my password and I forgot my security question?
Call the Building Division at 905-546-2720 and someone will be happy to assist you.

I have filled out my application, paid my deposit fee and am trying to upload ePLANS but nothing happens when I click on the button.
You likely have a pop-up blocker preventing the new web page from opening. Check for a message near the top of your browser page or change your browser settings to allow pop-ups from this site.

What format do my drawing files need to be?
All drawings need to be in vector based PDF format.

How to videos

Watch a video before or during your application process.

  • You can watch a video to help guide you to:
    • Create an account
    • Upload files
    • Submitting an application
    • Managing members & organizations


Benefits of ePLANS and online building permits

  • When it's convenient for you. You’ll be able to apply for a building permit 24/7. No more driving to City Hall or worrying about customer service office hours. You apply when the timing works for you.
  • Track your permit submission as you go. You'll be able to view where you are in the approval process online as well as retrieve and review all your past documents
  • All hands on deck. This online, streamlined approach enables us to have several staff review your permit at once which saves time and is a more efficient application process. You will be automatically contacted if further clarification is required.
  • Efficency and cost savings. By eliminating the paper process, the Building department will be able to provide to citizens a better and more efficient way to deliver one of our busiest City services. The City endeavours to deliver top services while being respectful of the bottom line costs. This new online building permit platform is yet another example of a leading business process.

Contact us

Phone: 905-546-2424 ext. 2720
Email: [email protected]